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Quality Inn I-40 & I-17

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Traveller (42)
Room & Suite (29)
Dining (4)
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Overview
  • Excellent10%
  • Very good26%
  • Average31%
  • Poor19%
  • Terrible14%
Travellers talk about
“first floor”(12 reviews)
“yogurt”(13 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Family Rooms
Pets Allowed
2 Star Hotel
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (306)
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1 - 5 of 281 reviews
Reviewed 3 weeks ago via mobile

Hotel is so outdated and has musty smell. The beds were super hard, resulting in back pain. The pillows were small, square, very thick and not soft, resulting in neck and shoulder pain. The bathtub was clean, but smelled like urine. The bathroom light switch...More

Thank Carrie B
Response from FrontDesk_GM, General Manager at Quality Inn I-40 & I-17Responded 3 weeks ago

Dear Carrie, First, we truly apologize for any concerns about cleanliness and odor and we'll pass your comments along to our housekeeping staff. Please also accept our apologies for any distress due to the location of the bathroom light switch. It's unfortunate you were not...More

A TripAdvisor Member
1
Reviewed 4 weeks ago via mobile

Checked in and went to our room. Pulled back the covers to find dirty sheets and pillowcases with hair ( not our's) in the bed. Went to reception. The lady on reception did not seem the least bit surprised to hear my complaint. She asked...More

Thank A TripAdvisor Member
Response from FrontDesk_GM, General Manager at Quality Inn I-40 & I-17Responded 4 weeks ago

Thank you for notifying us of your recent experience, and we want you to know that we take your concerns seriously. We are committed to maintaining our facilities at a high level of cleanliness, and we apologize tremendously that you experienced a lapse in our...More

Reviewed April 25, 2018

I'm still wondering where the "Quality" was in this "Quality Inn". The whole property is old and worn. My room wasn't exactly clean, at least one pillowcase was really dirty. There were some noisy guests in the hallways and in the room next to me,...More

Thank Raven25Blue
Response from FrontDesk_GM, General Manager at Quality Inn I-40 & I-17Responded April 26, 2018

We're saddened to learn you were disappointed with your accommodations. Please accept our apologies for any concerns about cleanliness and maintenance as well as for any noise disruption. In addition, we're sorry for any difficulty navigating our breakfast setup. Feedback from guests like you helps...More

Reviewed April 15, 2018

Easy location on Milton coming north into Flagstaff. Wonderful breakfast daily featuring sausage, waffles, scrambled eggs, bagels, toast, cream cheese, honey, jellies , cereals both hot and cold, juices, coffee. An upstairs breakfast room facing San Francisco peaks. Adequate parking and set back from Milton,...More

Thank Mullika A
Response from FrontDesk_GM, General Manager at Quality Inn I-40 & I-17Responded April 23, 2018

Dear Mullika, It was such a pleasure to serve you! Thank you for your wonderfully descriptive review. It sounds like we could meet and exceed your expectations in every respect and we are thrilled that the experience was a great value! Our location, as you...More

Reviewed April 1, 2018

First-Rooms. They need to update this hotel. Furniture and fixtures need some updates. AC/Heat was noisy. Beds not really comfortable. Next, Breakfast, no place to really eat in the lobby area. Very limited selection. Finally, Parking- need better signs or you miss the entrance or...More

Thank Vr W
Response from FrontDesk_GM, General Manager at Quality Inn I-40 & I-17Responded April 5, 2018

We appreciate you taking the time to offer your valuable insight and suggestions. We are very sorry to read that our accommodations, complimentary breakfast, and parking did not meet your expectations. You have given us several items to review as we continue to work on...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Pool
Hotel Amenities
Free Parking
Breakfast included
Breakfast Available
Business Centre with Internet Access
Things to do
Pool
Details
Price range
US$93 - US$204 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$93 - US$204 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (42)
Room & Suite (29)
Dining (4)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
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ladycat744
April 9, 2016|
AnswerShow all 2 answers
Response from Denise B | Reviewed this property |
Just passing thru....not really sure.....sorry
0
Votes
Room Tips
"Rooms facing East are super quiet !"
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"Get a room on the upper floor."
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"pick a different hotel"
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"Do not stay near lobby to noisey."
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