The Westin Buffalo

The Westin Buffalo

Traveller (172)
Room 417 - Buffalo Westin - Bedroom with sitting area, King bed and desk
Room & Suite (77)
Dining (14)

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About

4.5
#10 of 26 hotels in Buffalo
4.8 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Ideally situated at the corner of Delaware and Chippewa in the heart of downtown Buffalo, New York, The Westin Buffalo is steps from the city's unique architecture, famous historical sites, and arts and entertainment options. The Buffalo Niagara Convention Center is less than a half-mile away, and Buffalo Niagara International Airport (BUF) is only 10 miles away. See a touring Broadway musical at Shea's Performing Arts Center, and check out the premier restaurants and nightlife of the Chippewa Entertainment District. Cheer for the Sabres at KeyBank Center and the Bisons at Coca-Cola Field. Our location, just a mile from Lake Erie, makes it easy to enjoy a concert and some fun in the sun at Canalside, then ride on the lake with Water Bikes of Buffalo. Hotel amenities include complimentary Wi-Fi, an on-site American restaurant, and a fully-equipped fitness center.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Coffee shop
Bicycle rental
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Snack bar
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Microwave
Cable / satellite TV
Bath / shower
Safe
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Modern
Trendy
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.

Location

250 Delaware Ave, Buffalo, NY 14202
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 88 out of 100
88
Buffalo Niagara Intl Airport
Niagara Falls Intl Airport
Buffalo-Exchange Street Station
19 min
225Reviews8Q+A33Room tips
Traveller rating
  • 176
  • 28
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  • 7
  • 7
Time of year
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Detailed Reviews
HoneyBeez wrote a review Feb 2020
Hong Kong, China193 contributions97 helpful votes
4.0 of 5 bubbles
Probably the best hotel in Buffalo with a decent gym and is centrally located. Housekeeping can be improved with more diligent replenishment of toiletries and water.

This hotel uses a cute droid to deliver requested items (e.g. hair dryer, vanity kits etc.) to your room - it talks just like the droids in Star Wars! Loved it.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelLifeJE, Guest Relations Manager at The Westin Buffalo
Responded Mar 1, 2020
Dear HoneyBeez - Thank you for taking the time to write and post your review. Sounds like you met Chip our friendly droid. Thank you for your kind words about our hotel. Next time you are back in Buffalo please come back and see us. Best, John
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Sean H wrote a review Sep 2021
Atlanta, United States10 contributions1 helpful vote
5.0 of 5 bubbles
We were traveling to Buffalo for a family medical surgery. Our stay at the Westin was above and beyond our expectations! The staff made us feel welcomed upon check in and with every request we made we felt like the staff had the mindset of " How can we exceed their expectations" and the staff did upon every request. From room service to housekeeping, We have never felt so cared for during a hotel stay! My wife and I were celebrating our anniversary during this trip and the hotel stall moved into the Chairmen’s suite on our last day to celebrate and reduced the cost of the room as a way of honoring our celebration! They provided a special dessert to help us celebrate too, Once again proving they truly care about their customers experience. I must recognize the following staff member who made our trip remarkable. Cody, Zach, Ryan and Connor1. We plan on returning on our next visit!
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Date of stay: August 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leandra J wrote a review Oct 2020
Chicago, Illinois27 contributions8 helpful votes
5.0 of 5 bubbles
Had an amazing stay at the Westin. My husband and I brought our dog, Gracie. The staff was incredibly accommodating and even brought our dog a fresh bed for her to sleep on overnight. The atmosphere was beautiful and the front desk staff was incredible. We will definitely be staying again!
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Elston, Agency / Consultant at The Westin Buffalo
Responded Nov 1, 2020
Dear 216leandraj : I really enjoyed reading your review. Thank you for taking the time to write and post it. I can visualize Gracie relaxing and kicking back on one of our dog beds. I will pass your kind words on to our team. We look forward to having you back on your next visit to Buffalo. Best, John E. Guest Relations
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Steve P wrote a review Jan 2020
Toronto12 contributions51 helpful votes
2.0 of 5 bubbles
As manager of a Canadian hockey team, I was well aware that al hotel bookings must be done through a third party. This is a total money grab, stay and play tournaments in Canada. I spent more time with the 3rd party group, Travelling Teams that if I had booked the rooms on my own. Prior to our arrival, the Catering department had asked for our schedule as "breakfast" was suppose to be included. Well for $183 US dollars, in November, in Buffalo, it better be. The first morning, fruit, yogurt and scrambled eggs in a hot plate were provided. Parents complained immediately at the poor selection, no bread, no meat, no potatoes etc. I quickly followed up and bacon and potato were added to the next morning. I advised the hotel well in advance, over 16 hours, and in the itinerary sent prior to our arrival that we may need breakfast earlier on the Sunday. I spoke to the Manager on duty at 1700 hours on Saturday and advised him that we needed to depart the hotel by 7:45am and putting breakfast out by 6:00am with take out containers would be appreciated. At 640am, there was still no food available. It finally came at 6:45 and we had to take food out, in containers. We were also late for the game and almost forfeited the game. Parents pay a lot of money for kids to play hockey and travel to tournaments. They were very disappointed at how the Westin handled the breakfast situation. I followed up with both the tournament director and the Westin management team, including the General Manager and heard NOTHING! Very very disappointing. I am encouraging all Canadian hockey teams to stay at home, spend money in our own beautiful country. Buffalo seems to be doing too well and does not require our business. I gave the Westin an opportunity to fix the problem, they chose to ignore completely. Very disappointed.
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Date of stay: November 2019
2.0 of 5 bubblesValue
1.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelLifeJE, Guest Relations Manager at The Westin Buffalo
Responded Jan 28, 2020
Dear Steve P - I completely understand that a manager at any level has obligations and burdens they carry for their team. I also know that your responsibilities continue off the ice as well. And no team needs additional distractions before a game. I know that there was considerable dialogue with our team before and during your visit. Even after several adjustments and attempts to accommodate your requests we were not able to exceed your expectations. I regret that this has been such a frustration to you. Negative guest experiences is far from the norm in our hotel. We wish you and your team the best season and hope that someday you will return to Buffalo. Best, John E.
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Regerson N wrote a review May 2021
Cambridge, Ohio1 contribution3 helpful votes
1.0 of 5 bubbles
The hotel itself is quite good. no issue there. comfortable beds, spacious rooms etc. The issue is the refusal to honor the bonvoy terms regarding to suite upgrades. I booked my room two weeks in advance. I checked in daily to check if suites were available as titanium means that you should get an upgrade if they were available. I messaged the hotel the morning of my arrival noting that I am arriving and that I would like an upgrade if possible if suites were available. (They were on the marriott app). I got a message back saying that it was not guaranteed. I got in to the hotel. the App was still saying it was available but the manager refused to honor the upgrade and said it wasn't cleaned and he wasn't cleaning it. I said if I had known, I would have stayed at another hotel. He then said I was welcome to leave. He was pretty arrogant and I felt completely disrespected. Will never stay there again.
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Date of stay: May 2021
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: No point if you have titanium priveleges.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Micki G wrote a review Dec 2022
54 contributions63 helpful votes
2.0 of 5 bubbles
The Good:
We were greeted upon checkin with glasses of champagne. The room was average, I would not rate it 4-Star. The bed was comfortable. The business center is two desktop computers and a printer with the screens open to everyone passing through, but it served my needs well and the print quality was good. The food was very good.
The Bad: for a $300 a night room, I expected a lot more. The TV didn’t have easy access to internet TV so that you could simply go to your subscriptions. Fortunately my husband brought his Firestick.
Breakfast we ordered for 7, b/c we had meetings. We were told to write an item that was on their menu but not listed on the door hanger (simple omelets) and it would be fine. Instead, we didn’t get breakfast until almost too late. They comp’d that first breakfast. A single ONE breakfast we shared each morning which consisted of air-fried potatoes, scrambled eggs, bacon & 2 milks was $45! So breakfast for two would have cost over $100 each morning with gratuity.
Out view got very old: we were staring straight out at a concrete wall for 6 days. When we became trapped because of the 12/23/22 blizzard, we asked to switch to a room with a view b/c felt cloistering looking at that wall. We were told sorry there were no better rooms available. However when I went to their website I saw a vast array of choices and available rooms.
We were done. In a whiteout, Uber’s not running, wind chill -10 and zero visibility, we dragged our suitcases for .2 miles through snow drifts and nearly froze getting to a different Marriott hotel where we were greeted by friendly enthusiastic employees who went out of their way to help with baggage, dry us off, warm us up and make us feel very special. Although the lobby area was not quite as upscale, it was much more user friendly, had many more choices, and various beer & wine for sale in the fridge. Our new Marriott room has floor to ceiling windows all around on 12th floor, incredible view of the lake, and better amenities for the same price.
Worth braving the storm to leave the Westin.
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Elston, Guest Services / Front Office at The Westin Buffalo
Responded Jan 1, 2023
Micki G, First and foremost thank you for taking your time to write and submit your recent review. We appreciate the details you shared regarding the Good & The Bad revolving around your stay with us. I will personally ensure that your comments get shared with our senior team members. We would very much like to have the opportunity to earn your business. Please reach out to me directly if you return to Buffalo. We would like to make your next stay all good. Best, John E.
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Amanda P wrote a review Apr 2024
Verona, New Jersey53 contributions15 helpful votes
5.0 of 5 bubbles
We visited family in Buffalo for the Easter weekend and chose The Westin mostly because of the good reviews and for the Bonvoy points. We were simply blown away by the friendly and professional service we recevied at every moment of our stay. We had a slight issue with our remote control working and within minutes someone was at our room to fix it. The major highlight for our kids was the robotic butler Chip who made a surprise delivery of buffalo stuffed animals shortly after we checked in. Our kids were so excited--what a lovely way to welcome children! Later, we requested extra towels, and within minutes these were delivered by "Chip" as well, which was not only amusing, but also extremely convenient. Everyone we encountered was friendly and helpful and made you feel like a valued guest.

The room itself was well-appointed and clean with very comfortable beds. I would highly recommend The Westin to anyone traveling to Buffalo!
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Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony R wrote a review Jul 2021
2 contributions4 helpful votes
1.0 of 5 bubbles
Couldn’t have been worse. Where do I start? With them giving another guest a key to our room and having someone walk in and say “holy sh*t”.

Or do I focus on the fact that they left music on in the courtyard late at night that was so loud in our 5th floor room we could sing along. There was nobody in the courtyard, they just “forgot” to turn off the music.

Or my fiancée getting locked in the staircase? No water provided. No coffee.

Do yourself a favor and find a better place to stay in Buffalo.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jim Bray wrote a review Nov 2022
Morro Bay, California14 contributions2 helpful votes
5.0 of 5 bubbles
Really enjoyed the Westin Buffalo Hotel during my recent business trip due to the price value, excellent location and quality of rooms. The staff was extremely accommodating when I needed recommendations for local restaurants in the area since I didn’t really know the city. Thank you for a wonderful stay and I’ll be back soon. Jimmy
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Elston, Guest Services / Front Office at The Westin Buffalo
Responded Nov 7, 2022
jimmybrayjr, We are so pleased you enjoyed your stay with us in Buffalo. I m excited to share your feedback with our team. Travel safe and please do not hesitate to let me know if I can assist with your next trip to the Westin Buffalo. Best, John
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psinab wrote a review Jan 2020
23 contributions46 helpful votes
5.0 of 5 bubbles
During this conference we toured Deleware North and learned about their customer service philosophy of "yes now". It was great to see it in action at The Westin. Every staff person was incredibly helpful, friendly and accomdating. The rooms are beautiful: spacious, comfortable furniture, tasteful decor. I loved the large bathroom and shower. The Fitness Center was the best I've ever seen in a hotel. They even have a robot named Chip that will bring items to your room when you speak into the Alexa. I definitely want to come back for a vacation so I have more time to enjoy the hotel.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deb asked a question Jul 2023
Wytheville, Virginia11 contributions3 helpful votes
Do all rooms have a mini fridge and microwave?
Answer from Jody G
Portland, Maine7 contributions
Fridge only- the room is large with very comfortable bed/pillows, couch and nice bathroom- the only downside were the thin walls and if room is located overlooking the streets- very noisy ( cars/trucks/busses etc.) I believe there is a microwave in the gift shop downstairs off the lobby for general use.
Answer from Sarah C
Chicago, Illinois118 contributions89 helpful votes
I can't recommend any additional hotels as this hotel was the only place I've stayed in Buffalo. However - it is just south of Allenwood neighborhood. It was a really modern, convenient hotel.
Anita M asked a question Jul 2017
Midway, Pennsylvania
Nearby hospitals
Answer from daviddcastillo35
Smyrna, Georgia26 contributions57 helpful votes
Not sure . I would call the hotel and ask them
Jen & Chad wrote a tip Jun 17
Denver, Colorado19 contributions10 helpful votes
5.0 of 5 bubbles
"When calling down for your car--specify if you want it pulled around to the (covered) valet circle OR the (uncovered) main street entrance!"
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CLAR1TY wrote a tip May 2024
Los Angeles, California109 contributions41 helpful votes
5.0 of 5 bubbles
"There’s a water filter machine next to ice machine!!"
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Regerson N wrote a tip May 2021
Cambridge, Ohio1 contribution3 helpful votes
1.0 of 5 bubbles
"No point if you have titanium priveleges."
Read full review
Kat F wrote a tip Sep 2019
Connecticut280 contributions78 helpful votes
5.0 of 5 bubbles
"Rooms facing Delaware St were surprisingly super quiet. 5th floor for Bonvoy members is a bonus."
Read full review
chacebryce wrote a tip Sep 2019
Providence, Rhode Island5 contributions11 helpful votes
5.0 of 5 bubbles
"The hotel is quiet and modern. I'd be surprised if there are any bad rooms."
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Not the right property for you?
There are more places to choose from in the Buffalo area.
PRICE RANGE
C$420 - C$729 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkErie CountyBuffalo
NUMBER OF ROOMS
115
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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The Westin Buffalo - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about The Westin Buffalo
Which popular attractions are close to The Westin Buffalo?
Nearby attractions include Shea's Buffalo Theater (0.3 km), Irish Classical Theatre Company (0.4 km), and Trinity Episcopal Church (0.4 km).
What are some of the property amenities at The Westin Buffalo?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness centre.
Which room amenities are available at The Westin Buffalo?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Buffalo?
Guests can enjoy an on-site restaurant, breakfast, and a snack bar during their stay.
Is parking available at The Westin Buffalo?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin Buffalo?
Conveniently located restaurants include Bacchus Wine Bar & Restaurant, Dinosaur Bar-B-Que, and Osteria 166.
Are there opportunities to exercise at The Westin Buffalo?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at The Westin Buffalo?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Buffalo?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Buffalo offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Are there any historical sites close to The Westin Buffalo?
Many travellers enjoy visiting Frank Lloyd Wright's Martin House (5.5 km), Theodore Roosevelt Inaugural National Historic Site (1.2 km), and Buffalo and Erie County Naval & Military Park (1.5 km).
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