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Holiday Inn Express & Suites Downtown Buffalo

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#11 of 22 Hotels in Buffalo
Certificate of Excellence
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Holiday Inn Express & Suites Downtown Buffalo
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641 Reviews from our TripAdvisor Community

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Showing 612: English reviews
Augusta, Georgia
Reviewed 5 days ago NEW

Received a warm reception from Gina (Front Desk Receptionist). Reserved the 2-bedroom Suite which is misleading. It is only one King sized bed with an pullout bed within the couch. Receptionist stated that they need to change the description for clarity. The room itself was ok. The water pressure from the shower was ok, but it could have been stronger....

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Helpful?
Thank Kenny L
Gladys W, Front Office Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Dear Valued Guest, We appreciate you taking the time to share your past experience during your recent stay with us. I am glad to hear that Gina took care of you during your check in process and I will be sure to pass the kind words to her. I do want to apologize if the wording of our room description...

Brooklyn, New York, USA
Reviewed 1 week ago via mobile

Stayed here with my colleagues on Christmas Night 2016. Front desk staff was so friendly and welcoming. They have snacks and waters waiting for you when you sign in. This was wonderful especially on a night when everything is closed. The rooms are so spacious! Separate bedroom, large living area with desk and kitchenette, bathroom is large too with a...

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Helpful?
Thank bikerchic650
Gladys W, Front Office Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Dear Valued Guest, We greatly appreciate you providing us with fantastic feedback from your recent stay. One of the most important things when traveling is to feel "at home" especially during the Holidays so I am ecstatic to know that we were able to do this for you. I am also glad that you enjoyed our complimentary snacks and water...

Olean, New York
Reviewed 2 weeks ago

Convenient location for those attending a show at Shea's. A bit of noise from the hallway was an inconvenience at times, but nothing major, and not something that happens every time. Check your bill at the time of check-out. We were charged twice for the room that was already pre-paid and had to wait a few days for a credit.

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Helpful?
Thank Marcia W
Gladys W, Front Office Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Dear Valued Guest, We greatly appreciate you taking the time to share your recent experience with us. I am glad to hear that you enjoyed our downtown location we are very luck to be right in the heart of the theater district. I am disappointed to hear that your bill was incorrect during check out but I am glad that...

Reviewed 4 weeks ago via mobile

I called to ask if this hotel was pet friendly and was told only service animals, yet their website indicates this hotel is pet friendly. The accomdations I made for my pet were unnecessary. This was frustrating.

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Helpful?
Thank Brent S
Gladys W, Front Office Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Dear Valued Guest, I am sorry that there was confusion about our pet policy. We unfortunately are not a pet friendly hotel other then service animals. It does state this on our website but please feel free to contact the hotel directly to let us know what other websites are saying other wise. Again I am very sorry that you...

Stoney Creek Canada
Reviewed 8 December 2016

A great open concept when entering this hotel, very good Reception area, the staff is very customer friendly and always helpful with directions to points of interest in Buffalo. This hotel offers a free breakfast with an amazing pancake machine (They come out really good) The city offers free trolley service in the downtown area to canalside, they let you...

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Helpful?
Thank Canadajack25
Gladys W, Front Office Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Dear Valued Guest, Thank you so much for providing us with great feedback from your recent stay. We are always pleased to hear that you enjoyed our cheerful and helpful staff. Also I am delighted to know that you enjoyed all of our amenities; I agree the pancake machine is great fun! We hope to be your number one hotel...

Saint Paul, Minnesota, United States
Reviewed 7 December 2016

This is a very nice hotel and in a good location. I was upgraded to a suite which was spacious and had two TVs, a king bed and a pull out couch. There was a nice alcove with a table and good lighting to use for applying make-up, a nice touch. Also they had added extra electric outlets by the...

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Helpful?
Thank bletournea
Gladys W, Front Office Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Dear Valued Guest, Thank you so much for staying with us and taking the time to share your feedback. All of your comments are highly valuable to us and I am so happy to know that you over all enjoyed your stay. However I apologize that the parking was a issue for you and I will be sure to pass...

Cambridge, Canada
Reviewed 5 December 2016

the room was very clean, the staff is friendly, close to downtown and shea's and can grab the trolley to keybank arena, friendly and courteous and just a great place to stay. There is even a complimentary breakfast

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Helpful?
Thank Gary E
Gladys W, Front Office Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Dear Valued Guest, Providing an outstanding guest experience is our goal for every person that chooses to stay here when visiting the Buffalo area. I am so glad that you enjoyed your recent stay and that we exceeded your expectations. We look forward to having you again!

Reviewed 4 December 2016

Got this room to attend show at Shea Theater, which is right around the corner, very convenient. The room itself was very large, I found it to be clean, updated and the coffee in the room was good. The cons for the room were the delay in the television and there is no safe. The breakfast in the morning was...

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Helpful?
Thank Reginald H
Gladys W, Front Office Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Dear Valued Guest, Thank you so much for choosing our hotel for your recent trip to Buffalo. Other then the issue you stated I am pleased to know you enjoyed your time with us. Also we do have a complimentary shuttle that can transport you to and from our recommended parking garage next time you are with us!

Bowie, Maryland
Reviewed 26 November 2016

This was my first stay at this Holiday Inn Express location. The service was very good. The morning breakfast option was a definite plus. I have to admit that on my first day, I tried the orange juice out of the machine and I did not like it. I know that I am particular and maybe it was just not...

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Helpful?
Thank Keith R
Gladys W, Front Office Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Dear Valued Guest, Thank you for sharing your recent experience with us. I am glad that you enjoyed the service that was provided and that it was an over all good stay for you. I apologize that the orange juice was not tasting right during your stay but I appreciate this feedback for future guests. Unfortunately with our hotel being...

Houston, Texas
Reviewed 17 November 2016

This is the nicest Holiday Inn that I have been too. The rooms/suites are very spacious, comparable to the Mariott Suites at Dulles airport. The staff is very friendly and professional. While I am not a big fan of hotel breakfasts in general this one is quite decent with a pancake machine and more importantly a good selection of Greek...

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Helpful?
Thank Mark J
Gladys W, Front Office Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Dear Valued Guest, Thank you so much for reviewing our hotel! I am thrilled to know that your experience was great at our Holiday Inn Express and Suites. We take pride in our hotel and it always great to hear when a guest enjoys everything from their spacious suite to our complimentary hot buffet breakfast. We hope to have you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Holiday Inn Express & Suites Downtown Buffalo

Address: 601 Main St, Buffalo, NY 14203-1488
Region: United States > New York > Buffalo
Price Range: $146 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Downtown Buffalo 2.5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Comfort Suites Downtown Buffalo Hotel Buffalo
Comfort Suites Buffalo
Buffalo Comfort Suites
Hotel Style:
#4 Family Hotel in Buffalo
#6 Business Hotel in Buffalo
#7 Romantic Hotel in Buffalo
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Downtown Buffalo staff and other travellers.
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Questions? Get answers from Holiday Inn Express & Suites Downtown Buffalo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4TH Floor facing the Electric Building”
 of 5 bubbles Canadajack25, 8 Dec 2016 | Read review
“Ask for a high floor. It is in downtown and street traffic can be heard on lower floors.”
 of 5 bubbles bletournea, 7 Dec 2016 | Read review
“There is a tram that runs pretty regularly on one side. Ask for the non-tram side.”
 of 5 bubbles cbakersmith, 24 Sep 2016 | Read review
“We were up on the 5th floor.”
 of 5 bubbles 386chipl, 30 Aug 2016 | Read review
“Go somewhere else!”
  • The paint was peeling from the ceiling too.
 of 5 bubbles Christine83578, 7 Jul 2016 | Read review
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