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All reviews comfort suites french doors downtown buffalo front desk living room free breakfast parking garage two blocks main st yogurt town ballroom free trolley pull out couch waffle maker same building king suite entertainment district
Great location and clean rooms (I am a stickler). Excellent staff and friendly attitude. I asked for a quiet room and that is what I got! Mario, at the front desk, has a go getter demeanor and couldn’t be friendlier. In general, it feels just...More
The customer service by Matthew Spencer & his staff was purely amazing! I was also impressed by Heather, who works in the lobby, making customers happy. All around, Matthew has a brilliant staff. Definitely go to this hotel!
1 Thank Spanish-Magic
Response from Matthew S, General Manager at Holiday Inn Express & Suites Downtown BuffaloResponded September 11, 2018
Thank you for such a nice compliment! We do indeed have some great staff here! I will be sure to recognize Heather!
Gina, who greeted us at the front desk, was very helpful, friendly and fast. She was very informative on sites around Buffalo.I hope all of the employees at Holiday Inns are like her. The room was very nice.
Response from Matthew S, General Manager at Holiday Inn Express & Suites Downtown BuffaloResponded 1 week ago
Thank you! We are lucky to have Gina and I will be sure to recognize her! So glad you enjoyed your time with us.
We were in Newyork for a trip and decided to visit Nigera Falls. On the way to nigera falls this was the nearest hotel to stay in. We checked in a deluxe double bed room. The view from the room is of the compound. Its...More
Response from Matthew S, General Manager at Holiday Inn Express & Suites Downtown BuffaloResponded 2 weeks ago
Thank you for taking the time to review. However, I am not totally sure this review is for our Holiday Inn Express because of the parking comment "Alot of Open Space for Parking". We have a small lot for check in and check out purposes...More
We stayed at the Hilton Express in between our stops at Portland and Niagara (in order to cross the border via road instead of plane). Stayed here two nights. This Hilton express, like most I think is relatively basic, it’s located right next to the...More
Thank Dylan M
Response from Matthew S, General Manager at Holiday Inn Express & Suites Downtown BuffaloResponded 3 weeks ago
Thank you for the feedback. We are indeed in a great location near 30 restaurants/bars and next to the free trolley train that takes you to Canalside and KeyBank Center. I am sorry that the room had a smoke smell. We are a 100% non...More
All suite property located in the heart of the Theater and Business District. Free hot breakfast buffet, free wifi, TGI Friday's in the hotel, business center and fitness center. All rooms have micro/fridge unit, …MoreKeurig Maker and two tv's. Parking offsite 1.5 blocks away at additional charge. Hotel has a small lot for check in/check out purposes. Less
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