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The Royal Hawaiian, a Luxury Collection Resort

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#18 of 85 Hotels in Honolulu
Certificate of Excellence
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The Royal Hawaiian, a Luxury Collection Resort
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3,412 Reviews from our TripAdvisor Community

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Showing 2,666: English reviews
San Diego, California
Reviewed 30 September 2014

We have been coming to Oahu for a number of years (our daughter lived on the island) and was always drawn to walk the Royal Hawaiian Property, drink Mai Tais at the beachside Bar and say to ourselves..."we should really stay here" ~ well we finally did. It was absolutely one of the best experiences we have ever had at...

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3Thank Virginiart
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Virginiart, We are delighted to learn that you and your husband finally had the opportunity to stay with us here at The Royal. It's always such a joy to welcome guests who have an affinity towards our resort's historical significance and overall nostalgic charm. We hope to have the opportunity to welcome you back again soon! A Mai Tai...

Cape Elizabeth, Maine
Reviewed 25 September 2014

Stayed here for work during a convention. Fantastic banquet and meeting space, and the restaurant is to die for...one of the best in Honolulu. That being said, the rooms are very dated and in need of a refresh. I stayed in a tower room that had a great view of the ocean, but the AC only goes down to 68,...

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4Thank Mark Z
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Mark Z. Thank you for sharing your honest and fair feedback regarding your recent stay with us. We apologize for the inconvenience experienced due to our AC units. Our engineering team will be updating the units in the tower, as we know this is an important aspect to our guests' comfort. We also apologize that our beach chaise program...

kailua-kona
Reviewed 23 September 2014 via mobile

We had not been to this property since they had remodeled. They have kept the old Hawaiian feeling but the upgrades are fantastic (love the large shower but the bed is to die for). They are one of the few that still do pull down service in the evening (including chocolate left on your pillow). We enjoyed the Mai Tai...

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2Thank colleen f
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear colleen f, We are thrilled to learn that you enjoyed an exceptional vacation with us here at The Royal. Thank you for taking the time to share your aloha for Susan and Cheryl, as this is always wonderful to pass along to the team. We're so happy you loved our upgrades and we hope we have the opportunity to...

london
Reviewed 23 September 2014

Great place for a holiday. The hotel has lots of character and has quite an old fashioned glamour. We stayed in garden suite which is a great room for a longer stay. Beachfront location unbeatable and right in middle of shopping if that is your thing. Paying for beach chairs annoying so I just refused to do it. Guys round...

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Thank Newx48
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Newx48, We're delighted to learn that you enjoyed an exceptional vacation with us in our Garden Suite. It's always wonderful to hear from our guests who truly appreciate and enjoy our historic charm, so thank you for noting that as well. We hope to have the wonderful opportunity to welcome you back again soon. Warmest aloha,

Aberdeen, United Kingdom
Reviewed 22 September 2014

We found the staff in the hotel extremely friendly and helpful, and the setting on the beach waterfront was excellent. It is not a cheap hotel but the food and drink were excellent. We were booked in a junior suite and were somewhat disappointed at the quality of the room considering its cost - the bathroom was small, and the...

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1Thank Murdoch S
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Murdoch S, Thank you for taking the time to share your kind remarks regarding our friendly ambassadors; this means so much to us and is always wonderful to share with our team. We do apologize however that our Junior Suite accommodations did not meet your expectations and we appreciate your honest feedback. We hope to have the wonderful opportunity...

Dallas, TX
Reviewed 22 September 2014 via mobile

I remember my first visit to the pink palace in 1973 and I thought it was the most beautiful hotel and grounds. My visit this time was just a slap in the face of progress. No longer can you see the hotel and grounds from the street-shopping mall has been built. The reception at the hotel was grand with my...

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2Thank OnthegoDallas_TX
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear OnthegoDallas_TX, Thank you for taking the time to share your review of your recent stay with us at The Royal. We regret to learn that aspects of your stay did not meet your expectations and we apologize for our shortfalls in service delivery, as this is unacceptable and embarrassing, especially the noted service difference when you provided your drink...

Reviewed 22 September 2014

We were received for the Concierge, the only thing she was talking to us was about the taxes and fees that we have to pay. we were booked in the traditional building, but they sent us to de new one, it has not nothing of Luxury collection at all. Old fashioned and dirty. the closet in the bathroom?? housekeeping and...

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2Thank Lilian B
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Lillian B, Thank you for sharing your feedback regarding your recent experience with us. We regret to learn that your stay was anything less than exceptional and we apologize for the less than satisfactory experience with our concierge. We also regret to learn that the room accommodations did not meet your expectations. Thank you for your honest feedback, as...

Reviewed 18 September 2014 via mobile

This is our time in Hawaii, the valet parking was nice, the front desk and the concierge service was good. But few things have disappointed us, was when the house cleaning came, there few times the towels, the coffee condiments and leis flowers were not provided. We have to ask the concierge to make that those things were provided to...

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1Thank Monica Z
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Monica Z. Thank you for taking a moment to share your review of our hotel. We are happy to learn that you enjoyed your stay, however we do apologize that aspects of your stay did not meet your expectations. We appreciate your honest feedback in regards to the housekeeping service and welcome experience. We hope to have the opportunity...

Sydney
Reviewed 17 September 2014

Our family of 4 recently stayed at the Royal Hawaiian. This was our 7th trip to the Islands (we love it there) and I had always wanted to stay at the Pink Palace. Having stayed at the Halekulani previously I was a bit Jaded about the 5 star experience - I was expecting the same snobby, stuck up vibe that...

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4Thank Heidi E
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Heidi E, We are thrilled to learn that you and your family enjoyed a wonderful vacation with us here at The Royal. Thank you for all of your kind words regarding our friendly ambassadors and lovely accommodations. It's always a joy for us to welcome families with children to the resort and we're so delighted that your little ones...

Tulsa, Oklahoma
Reviewed 14 September 2014

This is an old hotel that had a musty smell. Rooms are small and need to be updated. Staff is generally unfriendly and discourteous for a 5 star hotel. Long wait to check in and no real room accommodations. Had daily credit as part of our package, but failed to apply it after numerous trips down stairs to registration. Only...

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1Thank JohnZ877
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear JohnZ877, Thank you for taking a moment to share your review. We regret to learn that you stay with us did not meet your expectations and we apologize for our shortfalls in service delivery and responsiveness. Your feedback regarding wait time and responsiveness by our front desk staff is very valuable, as this will allow our managers to evaluate...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Built in 1927, the iconic Royal Hawaiian, a Luxury Collection Resort, ushered in a new era of luxurious resort travel to Hawaii. Situated in the heart of Waikiki, the hotel offers cultural activities, gold standard signature concierge service, valet parking, doctors-on-call, florist, currency exchange service, Japanese concierge, laundry and dry cleaning, dining service and world-class restaurants and bars, wireless internet access in rooms and all public areas, multi-lingual staff, 24-hour room service, business center, and beach and pool services. ... more   less 

Additional Information about The Royal Hawaiian, a Luxury Collection Resort

Address: 2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2515
Region: United States > Hawaii > Oahu > Honolulu
Price Range: $496 - $1,980 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Royal Hawaiian, a Luxury Collection Resort 5*
Number of rooms: 528
Reservation Options:
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Also Known As:
The Royal Hawaiian, a Luxury Collection Hotel Honolulu
Royal Hawaiian Honolulu
The Royal Hawaiian, a Luxury Collection Resort Honolulu, Hawaii
Hotel Style:
#6 Top resorts Hotel in Honolulu
#8 Spa Hotel in Honolulu
#9 On the Beach Hotel in Honolulu
#9 Romantic Hotel in Honolulu
#10 Luxury Hotel in Honolulu
#16 Family Hotel in Honolulu
#18 Business Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Hawaiian, a Luxury Collection Resort staff and other travellers.
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Questions? Get answers from The Royal Hawaiian, a Luxury Collection Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in the historic part of the hotel. ”
 of 5 bubbles 345rebeccab, 24 Feb 2017 | Read review
“Junior suite 382 is excellent. Very large room with a gorgeous ocean front view and comfortable beds. (the bathroom is small but nice)”
  • Junior suite (I couldn't fit the entire room into the photo)
  • Door to the room
 of 5 bubbles Catherine4290, 22 Feb 2017 | Read review
“Stay in the tower that faces the beach”
 of 5 bubbles JeffJ669, 19 Feb 2017 | Read review
“Older rooms but well maintained, plenty of clean towels (never had to ask for extras). Should have fans in every room. I stood in two different rooms over 9 days, first room had a fan and second room didn't. Definitely noticed the difference (stuffy without a fan). Ask for room with a fan, I would definitely come back again!”
 of 5 bubbles srangel2016, 18 Feb 2017 | Read review
“Club level rooms offer complimentary breakfast , snacks, and daily happy hour drinks.”
 of 5 bubbles myrasq21, 18 Feb 2017 | Read review
5 of 5