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The Royal Hawaiian, a Luxury Collection Resort

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#17 of 85 Hotels in Honolulu
Certificate of Excellence
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The Royal Hawaiian, a Luxury Collection Resort
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3,406 Reviews from our TripAdvisor Community

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Showing 2,660: English reviews
Honolulu, Hawaii
Reviewed 18 April 2014

This hotel is expensive, but it is beautiful. . .the atmosphere and ambiance gives you a feeling of royalty. It is a very old hotel, but well kept. . .it has a lot of "class". The local people often have dinner functions in the Royal Dining Room. The ocean view is gorgeous. It is also located in the heart of...

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1Thank Rainbow50
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Rainbow50, Thank you for taking a moment to share your comments regarding our resort. We take great pride in our stewardship of this historic hotel and iconic area and we cannot thank you enough for sharing you appreciation of our efforts. Please, come again soon! Warmest aloha,

Boston, Massachusetts
Reviewed 17 April 2014

So..my partner and I went to get married in Hawaii in February, and we decided to give the Royal Hawaiian a 2nd chance based upon the reviews. I was very pleased my 2nd time here. We reserved an ocean front tower room this time, and mentioned upon checking in that we were getting married that week. We were treated exceptionally...

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2Thank BostonBF
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear BostonBF, Thank you so very much for taking a moment to share your review of your recent stay with us. And thank you for giving us a second chance to welcome you back, especially for something as special as your wedding! We couldn't be more delighted to learn that our team made sure to make your time here extra...

ny
Reviewed 16 April 2014

Finding the entrance to The Royal Hawaiian was a little tricky since the driveway is not directly on the street. But once we found it, we were so impressed with the landscaping and old world beauty of the hotel. And I love pink ☺ We stayed in 3 hotels for this vacation, and this was my husband’s favorite. There was...

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2Thank bcaha
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear bcaha, We're very happy to learn that you enjoyed a lovely vacation with us here at The Royal Hawaiian. Thank you for sharing your feedback regarding the air flow in your room and the suggestion to check the hallway windows. We apologize for the unpleasant smoke smell. We do have other smoking rooms in the resort and this could...

Branson, Missouri
Reviewed 13 April 2014

I just wanted to thank our server Richard Chan. We decided to visit the Royal Hawaiian while staying at a property further down the beach. Lunch was wonderful and in fact we returned once more before the end of our stay. Richard was attentive and exemplified the art of service. While we didn't stay overnight at the resort the atmosphere...

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1Thank Rae P
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Rae P, Thank you so very much for taking a moment to share your raving reviews for Richard; we cannot thank you enough for making the effort to commend him on his exceptional service. Please come back again soon for lunch or perhaps a longer stay! Warmest aloha,

Los Angeles, California, United States
Reviewed 12 April 2014

We go to Hawaii often, and one spot we enjoy is the Royal Hawaiian. Its often called the Pink Hotel, because its all Pink. Over the years this hotel has has its share of updates and on a recent trip we enjoyed the newer more modern touches. It is a large hotel, but it is not in a high-rise and...

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4Thank AdventureTravelerEM
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Adventuretravelergo, We're delighted to learn that you enjoyed your stay with us at The Royal Hawaiian, a Luxury Collection Resort. Thank you for sharing your favorable comments regarding our decor and ambiance. We hope to have the wonderful opportunity to welcome you back again soon. Warmest aloha,

Saint Louis, Missouri
Reviewed 10 April 2014

Property is very tired and overshadowed by hotels on both sides. The older rooms have high ceilings and comfortable beds, but unfortunately, the bathrooms are very small. Food was decent but overpriced. If you want a better quality meal head over to the Sheraton next door. You can even charge meals in those restaurants to your room at the RH....

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4Thank tenkiller2112
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear tenkiller2112, Thank you for taking the time to review your recent stay with us. We truly regret to learn that you did not enjoy your time here at The Royal Hawaiian and we apologize that our bathrooms, dining options and beach and pool offerings did not meet your expectations. As you mentioned, Waikiki is not favored by all and...

Reviewed 9 April 2014

If you fancy the beach, grand bedrooms, beach view and the stretch of Waikiki beach, and experience one of the pioneer grand hotels in Hawaii, this is the place to be. You enjoy the beach on one side and grand shopping and fine dining on the other side of the street . However, not much can be said on some...

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1Thank LinaJ
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear LinaJ, Thank you for taking a moment to review your recent stay with us at The Royal Hawaiian. We're delighted that you favored many of our attributes, however we regret to learn that our front desk ambassadors failed to deliver the exceptional service that our guests expect and deserve. We appreciate this honest feedback and we'll most certainly take...

Reviewed 8 April 2014

Overpriced and ave service. This is an amazing hotel with so much history,it stops about there. If you want to eat in the beachfront restaurant be prepared to share your table and food with the local birds, I wish it was a couple in bikinis, unfortunately the pigeons are protected here and not even the wait staff will assist in...

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1Thank Hdav33
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Hdav33, We truly regret to learn that your stay with us was less than satisfying. We apologize that our outdoor dining offering did not meet your expectations and we apologize that our team did not properly accommodate you in the indoor section of our Surf Lanai. We also apologize that you did not receive a warm sense of aloha...

Evansville, Indiana
Reviewed 7 April 2014

My husband, son and I stayed one night on two ocean front rooms at this property - prior to boarding a Hawaiian cruise. The view from our adjoining ocean front tower rooms was spectacular. We were eager to stay at this grand dame of a property, but it's in need of a few cosmetic lifts. First, after a 10 hour...

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3Thank kwagmeister
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear kwagmeister, We truly regret to learn that your stay with us was hampered by the wait time at check-in as well as the cleanliness of your room and bathroom. This is most certainly not the experience we'd like our guests to have and we apologize for our shortfalls in these areas. Please know that we've shared your review with...

Los Angeles, California
Reviewed 2 April 2014

I stayed here for a night while on a business trip. Though the property is beautiful and the location is desirable, the hotel itself isn't very private. I felt like any person walking off the main boulevard or staying at the adjoining hotel had access to the property and people kept walking through it. Good restaurant and service though.

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Thank adelly
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear adelly, Thank you for taking a moment to share your review of The Royal Hawaiian, a Luxury Collection Resort. We appreciate your feedback regarding your experience and we're pleased to share that your concerns are have also been brought to our attention by other guests and our management and security team is currently making efforts towards enhancing the sense...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Built in 1927, the iconic Royal Hawaiian, a Luxury Collection Resort, ushered in a new era of luxurious resort travel to Hawaii. Situated in the heart of Waikiki, the hotel offers cultural activities, gold standard signature concierge service, valet parking, doctors-on-call, florist, currency exchange service, Japanese concierge, laundry and dry cleaning, dining service and world-class restaurants and bars, wireless internet access in rooms and all public areas, multi-lingual staff, 24-hour room service, business center, and beach and pool services. ... more   less 

Additional Information about The Royal Hawaiian, a Luxury Collection Resort

Address: 2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2515
Region: United States > Hawaii > Oahu > Honolulu
Price Range: $497 - $1,984 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Royal Hawaiian, a Luxury Collection Resort 5*
Number of rooms: 528
Reservation Options:
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Also Known As:
The Royal Hawaiian, a Luxury Collection Hotel Honolulu
Royal Hawaiian Honolulu
The Royal Hawaiian, a Luxury Collection Resort Honolulu, Hawaii
Hotel Style:
#6 Top resorts Hotel in Honolulu
#8 Spa Hotel in Honolulu
#9 Romantic Hotel in Honolulu
#9 On the Beach Hotel in Honolulu
#10 Luxury Hotel in Honolulu
#16 Family Hotel in Honolulu
#18 Business Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Hawaiian, a Luxury Collection Resort staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in the tower that faces the beach”
 of 5 bubbles JeffJ669, 19 Feb 2017 | Read review
“Older rooms but well maintained, plenty of clean towels (never had to ask for extras). Should have fans in every room. I stood in two different rooms over 9 days, first room had a fan and second room didn't. Definitely noticed the difference (stuffy without a fan). Ask for room with a fan, I would definitely come back again!”
 of 5 bubbles srangel2016, 18 Feb 2017 | Read review
“Club level rooms offer complimentary breakfast , snacks, and daily happy hour drinks.”
 of 5 bubbles myrasq21, 18 Feb 2017 | Read review
“We were in the tower on the 6th floor - it was perfect!”
 of 5 bubbles paulg3132, 16 Feb 2017 | Read review
“We stayed in the more modern tower so don't know what the rooms were like in the older buildings.”
 of 5 bubbles DaveMAlcalal_Spain, 14 Feb 2017 | Read review
5 of 5