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Castle Waikiki Grand Hotel

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Traveller (150)
Room & Suite (151)
Dining (17)
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Overview
  • Excellent23%
  • Very good29%
  • Average15%
  • Poor12%
  • Terrible21%
Travellers talk about
“honolulu zoo”(30 reviews)
“diamond head”(34 reviews)
AMENITIES
Free Wifi
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Suites
Bar/Lounge
2 Star Hotel
All hotel details
Additional information
Offers from Castle Waikiki Grand Hotel
Special Price: 25% off - Summer Special
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Offers from Castle Waikiki Grand Hotel
Special Price: 25% off - Summer Special
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (333)
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Traveller rating
74
82
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61
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LanguageEnglish
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74
82
46
38
61
Show reviews that mention
All reviewshonolulu zoodiamond headacross the streetkapiolani parkqueens beachsun deckcondo complexcoffee makerfull size fridgehalf blockminute walk to the beachbus stopocean viewlate checkrented a carshops and restaurantsroxy
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1 - 5 of 301 reviews
Reviewed 4 days ago

First, my son drops me off to the hotel and comes with me to the reception desk to assist me with getting checked in. The front clerk was friendly, confirms that I have been booked a room in this hotel and then notifies me that...More

Thank Nelson S
Response from Castle-Resorts2018, General Manager at Castle Waikiki Grand HotelResponded 3 days ago

Aloha Nelson, We are very sorry for the experience you had at check-in. We are researching to see what went wrong on our end. We apologize for the room not being cleaned. I hope the new room our staff placed you in is acceptable. We...More

Reviewed 1 week ago via mobile

This is a great hotel very hotel. I love the comfortable beds! The front desk worker Miss Roxy was very kind! She’s really sweet. Overall this is a great hotel and very nice staff members. The room is a nice size for 3 people

Thank Stasia L
Response from Castle-Resorts2018, General Manager at Castle Waikiki Grand HotelResponded 1 week ago

Aloha Stasia! Thank you for staying with us at the Castle Waikiki Grand Hotel! We are happy to hear you enjoyed the accommodations, our staff and location! Your feedback is greatly appreciated! Mahalo! Ronald Sugihara Hotel Manager

Reviewed May 4, 2018 via mobile

The staff at front desk were rude and difficult They tried giving me a room with a single bed and no air on or working lights when I played over 300US overcharged by the woman . The room was definitely under par small and muggy...More

Thank t_neh2016
Response from Castle-Resorts2018, General Manager at Castle Waikiki Grand HotelResponded May 7, 2018

Aloha, I am sorry for the negative experience you had. I will speak to our staff being they were difficult and rude. I will try to find out which room you were in since our rooms have double, queen or king size beds. We do...More

Reviewed April 18, 2018 via mobile

It was a pleasant staying at the Grand Hotel Waikiki. It’s close to the zoo and just a 3min walk to the beach and convenient stores!. Thanks to Roxie for upgrading us to the ocean view room! It was amazing!

Thank Christine Mae C
Reviewed April 15, 2018 via mobile

Booked in for 8nights and left the night we checked in as the room didn't meet the basic standards. I felt so uncomfortable that I had to find another hotel that night. There was no lights, bathroom was tiny and the bed was in a...More

1  Thank Dark Angel A
Response from Castle-Resorts2018, General Manager at Castle Waikiki Grand HotelResponded April 16, 2018

Aloha, We are sorry for the unpleasant experience you had. Please feel free to contact me at rsugihara@castleresorts.com if you would like to further discuss this matter. I apologize if Roxy was rude to you. Your feedback is greatly appreciated. Mahalo, Ronald Sugihara Hotel Manager

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Beachfront
Bar/Lounge
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Bar/Lounge
Details
Price range
US$126 - US$335 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms
Details
Price range
US$126 - US$335 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms
Add Photo Photos
Traveller (150)
Room & Suite (151)
Dining (17)
Pool & Beach (9)
Amenities (4)
Questions & Answers
Ask a question
Amy S
March 22, 2017|
AnswerShow all 2 answers
Response from mhpink | Reviewed this property |
We booked though expedia to stay for three nights. We had to pay about $110 USD cleaning fee on arrival. The room was not serviced at all while we were there.
1
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Karen G
February 21, 2017|
AnswerShow all 3 answers
Response from Madzwolf | Reviewed this property |
I was just reviewing the hotel, and also a review of our room this time. There are great rooms with a zoo/mountain/beach view but you would have to do your research. We have had great results with vrbo - and one not good... More
1
Vote
Marantz B
November 1, 2016|
AnswerShow all 4 answers
Response from Wilfcalgary | Reviewed this property |
No it is not free. There is parking at the hotel if you are registered at $17 per day. Secure and assigned parking is at a premium in this area so if you want an assigned parking spot at this hotel you need to contact the... More
1
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Room Tips
"Check if there's a cleaning fee before booking."
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"The upper floors have better views. We had a view of Diamond Head that was amazing."
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"View specific rooms before you book, since they're individually owned they're all different inside..."
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"Book somewhere else that docent surprise you with extra fees. Ridiculous."
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