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It was very frustrating and disappointing my stay at Allam Moana Honolulu, room 23 24, managed by the ZELLO company; from the beginning, to the end. I had trouble getting them to recognize my payment, finally they do and they double charge, which from the beginning I was demanding; they never accepted it and until the end they only made the return without apology. Before booking, I was never informed of the other payments that would have to be made to the hotel for using the facilities, nor was I informed that the daily cleaning service was not given; and when I ask for this I am told that there is a $75 Cleaning fee! The state of the room, leaves much to be desired in terms of maintenance and cleaning. It would have been cheaper and better to hire the room directly with the hotel and not through an Airbnb. Disappointing service through this intermediary. Invited not to return Thank you.
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Date of stay: October 2024
Value
Location
Cleanliness
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Sleep Quality
Trip type: Travelled solo
Room Tip: Asegurarse de verificar cuánto realmente es el pago total, incluyendo la Administracion, el...
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PRICE RANGE
C$281 - C$483 (Based on Average Rates for a Standard Room)
LOCATION
United StatesHawaiiOahuHonolulu
NUMBER OF ROOMS
8
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