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Best Western The Plaza Hotel

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Best Western The Plaza Hotel
Best Western The Plaza Hotel
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1,272 Reviews from our TripAdvisor Community

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Showing 1,207: English reviews
Midlothian, Illinois, United States
Reviewed 2 weeks ago

Paid months in advance for a King bed in a large room. Was told by the desk clerk at check in this was not available so we would be upgraded to a better room. We were put in a regular room with 2 double beds. We were only here for one night and was looking for a nice experience. That...

Review collected in partnership with Best Western
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Thank L7571CUmikeh
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha L7571CUmikeh, Thank you for staying at Best Western The Plaza Hotel recently! We thank you for sharing your experiences with us and sincerely apologize for the inconvenience you experienced while here. We definitely do not train our staff for this type of behavior to occur and so we will look into it. We strive to ensure we meet all...

Honolulu, Hawaii
Reviewed 2 weeks ago

Great internet, great service, good rooms, good parking, good location! Would like to specifically mention Mercy, who kept my room up immaculately! I would also like to mention the woman at the front desk who checked me in ( I cannot remember her name), who was professional and gracious! This is not a fancy hotel, nor is it in Waikiki,...

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Thank 401nate
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha 401nate, Thank you for staying at Best Western The Plaza Hotel recently! We are very appreciative of your review and score that you gave. We definitely try to ensure all our guests experience what you stated, "reat internet, great service, good rooms, good parking, good location!" Thank you for mentioning Mercy on the great service she provided you. She...

Hilo
Reviewed 2 weeks ago

Overall the hotel is nice but I recommend more attention to the employees because they are not cleaning the room very well. I spend big money to stay in the hotel and I would appreciate it if the bed sheet changed not just using the same cover for the rest of the stay!

Review collected in partnership with Best Western
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Thank Hilo2017
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha Hilo2017, Thank you for staying at Best Western The Plaza Hotel recently! We are very appreciative of your review and score that you gave. We definitely try to ensure all our guests have a great experience and so we will look into your concerns. Regarding the sheets, we are a green hotel and have a sign on the bed...

Reviewed 2 weeks ago

Good: Rooms are clean, on site parking (not free), good free internet, housekeeping is fantastic, close to Pearl Harbor Bad: Right next to the highway (if noise bothers you), expensive food So this hotel has a lot of military and gov workers. The hotel knows this and charges accordingly. Meals are subsidized with vouchers for the military so the rest...

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Helpful?
Thank Brandon G
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha Brandon G, Thank you for returning to Best Western The Plaza Hotel recently! We are very appreciative of your review and for sharing your experiences with us. We understand the concerns you mentioned and so when you do return, please request a room on the backside of the hotel and I am sure you will see the difference. To...

Reviewed 2 weeks ago

Do NOT book this hotel, ever. Whatever you do or no matter how low the rate is do not book a room here-even if it is free. If your airline tries to make you stay here tell then no & get a different hotel (or just stay at the airport) We got stuck in this dump because our flight was...

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Helpful?
Thank kamaae
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha kamaae, Thank you for your review and sharing your experiences with us. We sincerely apologize for the inconveniences you experienced while you were here with us. We do understand your concerns and we did investigate your concerns and did offer to assist you during your stay. We do have an aggressive bug treatment program to ensure our rooms are...

singapore
Reviewed 3 weeks ago

We just needed a bed for a night between arriving in Honolulu in the evening and departing for the Big Island the next morning. Decided it would be a waste of money to book a hotel with a good view or location. This was a practical choice. A typical American airport hotel with large rooms and friendly service. No frills,...

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Helpful?
Thank AirconditionedNation
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha AirconditionedNation, Thank you for staying at Best Western The Plaza Hotel recently! We are very appreciative of your review and for sharing your experiences with us. As you mentioned, we are a great choice for anyone needing a quick layover and wanting to save money compared to a Waikiki hotel and the cost to get there. We hope you...

Honolulu, Hawaii
Reviewed 3 weeks ago

Mercy was our room attendant throughout our stay. Wonderful personality, very friendly and always in a great mood. Our privacy was respected, and our rooms were very well attended. Mercy was always on top of things and always greeting us with a beautiful smile. If you come here, ask for a room where Mercy attends. You will forever be great...

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Helpful?
Thank cristalgonzalez24
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha cristalgonzalez24, Thank you for staying at Best Western The Plaza Hotel recently! We are very appreciative of your review and score that you gave. We definitely try to ensure all our guests experience what you stated, "Experience here was amazing." OUr staff seems to have made your stay memorable and so we will be sure to share your review...

Maricopa, Arizona
Reviewed 3 weeks ago

Needed to break 16 hours of flying Stopped at Best Western Airport Hotel Clean everywhere, Good room,nice bed, plenty of hot water, Traffic noise loud and constant Pleasant staff Adequate restaurant Just what we needed Kinda pricey for what it was

Review collected in partnership with Best Western
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Thank KEN A
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha KEN A, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for taking the time to write a review to share your experiences on a quick layover. We are pleased to have had the opportunity to welcome you. We hope you enjoyed your stay and were able to enjoy our newly refreshed rooms. Thank you...

Honolulu, Hawaii
Reviewed 3 weeks ago

This was the same hotel that I stayed in when I first came to island. They have upgraded the hotel and there added homeliness. Beau, Cyn and Fran were excellent at the front desk. They assisted me in getting situated upon my arrival. Amalia kept my room in fantastic condition and without blemish.

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Helpful?
Thank mrauston
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha mrauston, Thank you for returning to Best Western The Plaza Hotel recently! Thank you for taking the time to write a review to share your experiences. We are pleased to hear you enjoyed your stay and we hope you liked the room refresh we completed last year. Thank you also for taking the time to acknowledge our staff members,...

Indianapolis, IN
Reviewed 3 weeks ago

This was a nice hotel for a night between travel legs. Staff was friendly, rooms were clean, and food was good for dinner at their restaurant. There is a McDonalds directly next door and a strip mall across the street with a Starbucks, sushi place, and smoothie place. Outdoor pool for the kids. Hotel provides free shuttle service to and...

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Helpful?
Thank sibeed
Brent K, Manager at Best Western The Plaza Hotel, responded to this review

Aloha sibeed, Thank you for staying at Best Western The Plaza Hotel recently! Thank you for taking the time to write a review to share your experiences. We are pleased to hear we were able to meet most of your expectations during your short stay with us. Thank you again and we look forward to welcoming you back in the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities

Additional Information about Best Western The Plaza Hotel

Address: 3253 N Nimitz Hwy, Honolulu, Oahu, HI 96819-1907
Region: United States > Hawaii > Oahu > Honolulu
Price Range: $223 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western The Plaza Hotel 2.5*
Number of rooms: 274
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Best Western and Booking.com so you can book your Best Western The Plaza Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Honolulu
Best Western The Plaza Hotel Honolulu, Hawaii
Hotel Style:
#36 Business Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Best Western The Plaza Hotel staff and other travellers.
24 questions
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Questions? Get answers from Best Western The Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from Nimitz Highway due to thin hotel windows.”
 of 5 bubbles DolphinDreamer808, 12 Feb 2017 | Read review
“poolside rooms are nice”
 of 5 bubbles kimberlylouise79, 10 Feb 2017 | Read review
“We had a room directly next to the highway and it was quite loud.”
 of 5 bubbles bctraveller616, 6 Feb 2017 | Read review
“King rooms are best, but the double rooms are good too.”
 of 5 bubbles 401nate, 1 Feb 2017 | Read review
“Get a room up high, and stick to Southern rooms (the airport is quieter than the highway)”
 of 5 bubbles 831brandong, 1 Feb 2017 | Read review
5 of 5