Hilton Hawaiian Village Waikiki Beach Resort
2005 Kalia Road, Honolulu, Oahu, HI 96815
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Dining (309)
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Avg. C$550 /night, 2/16 - 2/17
C$550
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C$459
per night
C$368
per night
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About
#92 of 99 hotels in Honolulu
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Hilton Hawaiian Village Waikiki Beach Resort is located on 22 acres on the widest stretch of Waikiki Beach. Five swimming pools including the 10,000 square foot Super Pool. The resort offers a variety of restaurants and shops. Daily cultural activities include lei making and hula lessons. Morning exercise includes yoga and aerobics. The full-service Mandara Spa is open daily, access to the fitness center is complimentary.
Water activities include on-site surfing lessons, snorkeling, stand-up paddle board, kayaking and catamaran sailing from our Port Hilton.
Five towers on the tropical landscaped grounds feature a variety of guest rooms and suites offering stunning resort or oceanfront views. The Ali'i has its own private pool terrace and fitness center. The resort offers 150,000 square feet of indoor and outdoor meeting space, a U.S. Post Office and business center.
Hilton Hawaiian Village is a non-smoking resort.
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Evening entertainment
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Paid wifi
Yoga classes
Fitness classes
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Kids' meals
Outdoor dining area
Vending machine
Poolside bar
Waterslide
Kids pool
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Full body massage
Manicure
Massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Room types
Mountain view
Ocean view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Pool view
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Lagoon View
Marina View
Languages Spoken
English, Japanese, Korean
Location
2005 Kalia Road, Honolulu, Oahu, HI 96815
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
59 Restaurants
within 0.5 kilometers
Reviews
4.0
20,476 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Many travelers report disappointment with the Hilton Hawaiian Village Waikiki Beach Resort, citing issues with cleanliness and service, including long waits and strike-related disruptions. The rooms are often described as dirty and outdated, falling short of expectations for the resort's reputation and cost.
While the beachfront location earns appreciation, the atmosphere is marred by noise, and the amenities receive mixed reviews, with overcrowded pools and limited gym facilities. Guests feel the value is lacking, as high prices do not align with the subpar experience offered.
Location
Beachfront
Atmosphere
Outdated
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Mixed
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Detailed Reviews
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Union employees are on strike and it’s disrupting service. I understand why they are striking and supporting their rights to do so. They are making their voices heard but it seems like corporate greed is blocking progress. The other hotels came to an agreement but not Hilton. We were told that there was an appeal but it was denied which seemed to have motivated the strikers even more. The next day there were more of them and even louder. Hilton seems to have no issues taking peoples money but not providing any type of compensation to both customers and employees.
However, Hilton is not informing customers of this or offering any kind of discount since they are not able to provide full services. Not all restaurants are open, you have to take care of your own services such as trash, keeping room items stocked, etc. Based on other reviews, our room was clean but we did have stained bedding. We stayed in the Tapas tower on the 28th floor which was good since the strikers were very loud. As long as the balcony door was shut we didn’t hear them. They are protesting all around the property including the beach. Luckily the beach is on the south side so once the sun comes up, they move back to the street side.
The hotel grounds are nice within walking distance of shops and restaurants.
This was our first trip to Hawaii and overall it was good. The hotel situation was disappointing and we were expecting better because it was a Hilton hotel.
Union employees are on strike and it’s disrupting service. I understand why they are striking and supporting their rights to do so. They are making their voices heard but it seems like corporate greed is blocking progress. The other hotels came to an agreement but not Hilton. We were told that there was an appeal but it was denied which seemed to have motivated the strikers even more. The next day there were more of them and even louder. Hilton seems to have no issues taking peoples money but not providing any type of compensation to both customers and employees.
However, Hilton is not informing customers of this or offering any kind of discount since they are not able to provide full services. Not all restaurants are open, you have to take care of your own services such as trash, keeping room items stocked, etc. Based on other reviews, our room was clean but we did have stained bedding. We stayed in the Tapas tower on the 28th floor which was good since the strikers were very loud. As long as the balcony door was shut we didn’t hear them. They are protesting all around the property including the beach. Luckily the beach is on the south side so once the sun comes up, they move back to the street side.
The hotel grounds are nice within walking distance of shops and restaurants.
This was our first trip to Hawaii and overall it was good. The hotel situation was disappointing and we were expecting better because it was a Hilton hotel.
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Date of stay: October 2024Trip type: Travelled with family
Room Tip: Check to see if the strike is still going on before booking.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hilton Hawaiian Village Waikiki Beach Resort
Responded Oct 22, 2024
Aloha, Thank you for taking the time to share your experience. We sincerely apologize for any issues you encountered during your stay. Please know our fantastic team is working incredibly hard to maintain certain amenities and ensure that our 14 restaurants are available for our guests to enjoy. Therefore, it's relieving to hear that despite the setbacks, you and your family were able to enjoy your time and experience all that our idyllic location has to offer. Our team is available for additional support through the operator for our on-site guests if further concerns arise. We appreciate your patience and hope to welcome you back for an improved experience. Sincerely, Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We stayed for 4 days at the Ali Tower. It was an incredible stay. I loved everything about it. We only left the complex once during our stay. We rented a car from Enterprise and drove to the North Shore and just really enjoyed our stay immensely. The atmosphere was very touristy, obviously and there were people from everywhere. All of the things you would enjoy about Hawaii were at our fingertips and convenient. Most everything around could be booked through the concierge and they handled the details. Perfect stay. Thank you Hilton for a great experience.
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: My best tip is to simply relax and enjoy the experience. Dont get in a hurry. Simply enjoy the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hilton Hawaiian Village Waikiki Beach Resort
Responded Aug 14, 2023
Aloha Rico, Thank you so much for choosing to stay with us at Hilton Hawaiian Village. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your perfect rating. It is always a pleasure to receive guest feedback, and we thank you for highlighting what made your stay so positive and memorable.. A great stay is always our goal, and we cannot achieve this unless we hear from our guests what makes their stay so enjoyable. It is our hope we see you again soon. It was a pleasure hosting you. Sincerely, Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I stayed here for a week during July 2023 and had a great time.
The furniture and the rest of the furnishings are starting to be a little dated, especially given the price range of the rooms. But the rest more than made up for it. The balcony from the rainbow tower gave a wide view of the sea and waking up every morning with that view was something extra. A positive note was the provision of shampoo, mosturizer, and shower gel (which are also offered for sale in the shop at check-in), changed every day and provided in an exorbitant number. The Hilton also provides a free "beach towel" service with kiosks near the beach and the resort pool.
The sea in this area of Waikiki is much calmer, thanks to the barrier and consequently the water is clearer. No danger for kids and keiki!
The beach is also much, much less crowded.
The swimming pools and the Hilton Lagoon are in all respects an attraction mainly for families with children.
As for the evening however, the area is a bit dead after 10pm (many restaurants close the kitchen at 9.30pm), so for a bit of entertainment (music, drinks etc) you have to go to the centre of Waikiki, very near to the resort.
The furniture and the rest of the furnishings are starting to be a little dated, especially given the price range of the rooms. But the rest more than made up for it. The balcony from the rainbow tower gave a wide view of the sea and waking up every morning with that view was something extra. A positive note was the provision of shampoo, mosturizer, and shower gel (which are also offered for sale in the shop at check-in), changed every day and provided in an exorbitant number. The Hilton also provides a free "beach towel" service with kiosks near the beach and the resort pool.
The sea in this area of Waikiki is much calmer, thanks to the barrier and consequently the water is clearer. No danger for kids and keiki!
The beach is also much, much less crowded.
The swimming pools and the Hilton Lagoon are in all respects an attraction mainly for families with children.
As for the evening however, the area is a bit dead after 10pm (many restaurants close the kitchen at 9.30pm), so for a bit of entertainment (music, drinks etc) you have to go to the centre of Waikiki, very near to the resort.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Hilton Hawaiian Village Waikiki Beach Resort
Responded Apr 23, 2024
Aloha Matteo, Thank you for being our guest and sharing your lovely review. We are delighted you had the opportunity to enjoy the stunning views from the balcony and your time on the beach and by the pool. All of your feedback is genuinely appreciated and will be shared with the team. We look forward to welcoming you back to Hilton Hawaiian Village for another memorable visit. Sincerely, Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Where do I begin? My family booked 4 rooms at this property for a family trip to come to hawaii and do a sea burial for my father whom passed away unexpectedly late last year. Right from our arrival, the stay has been a nightmare. We waited almost exactly 2 hours just to checkin because due to the workers striking, which we had no idea was happening as the hotel did not think to inform us before our arrival date, there were only 2 agents checking in guests from the general checkin line. Then after finally settling into our rooms we went to find dinner only to see that half of the restaurants were no longer open, or closed early, leaving us with very limited options after a very long travel day. The next morning we also discovers that both Starbucks on location were closed and the two other coffee locations were horrible. Each morning the strikers would start VERY loudly chanting around 6-6:30am and go until about 10:30-11pm, moving throughout the property ensuring that you could not actually relax no matter what part of the resort you were in, and not allowing anyone to sleep in or go to bed early if they so desired. The front desk was only open certain hours and if you attempted to call down for assistance no one would answer the phone. If you needed new towels or other housekeeping items you had to grab them yourself IF there were any available near the elevators. Two member needed new keys late one night and had to yell at the front desk to get the attention of a janitor who was able to go in the back and find a manger to help them, only for the manager to have an attitude about being disturbed. The breakfast buffet is over priced and tasteless, they also don’t label anything so certain pastries etc. are a guessing game. Overall the whole stay was a nightmare. We planned this trip for months to do something in honor of our father and paid a lot of money for a trip that is once in a lifetime for us and to say we’re dissatisfied would be a huge understatement. While we appreciate the workers that were flown in to help, the hotel needed appropriate staffing for such a large property for it to run smoothly and it just didn’t. While we did receive a refund for the resort fees it just wasn’t enough. This experience put such a damper on an otherwise amazing trip.
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Date of stay: September 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hilton Hawaiian Village Waikiki Beach Resort
Responded Oct 8, 2024
Aloha, We appreciate you taking the time to leave us your feedback. It is always our goal to provide our guests with a seamless experience, so your feedback regarding your stay is gratefully received. Should you wish to discuss your experience with us further, we encourage you to reach out to us offline so that we can better assist you. Thank you, and we hope to hear from you soon. Sincerely, Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are numerous significant problems with this Hilton property that appear to stem from management decisions and neglect:
Ongoing union strike:
Workers are currently on strike. While we support their right to fair working conditions, this is severely impacting guest services.
Constant chanting and protests make it impossible to enjoy the property.
Lack of basic housekeeping:
No daily room cleaning
Dirty towels not collected
Garbage is not collected
Floors are dirty
Bathrooms are uncleaned
In general, I wonder how the Hilton management of this property expects guests to address basic cleaning and hygiene tasks like cleaning sand off of their floors, cleaning toilets and bathroom, and providing other basic essential cleaning tasks.
Inadequate staffing: The absence of workers to perform essential tasks suggests a failure in contingency planning by management.
Poor communication: Guests are not adequately informed about the situation or what to expect during their stay.
Neglected maintenance:
The Rainbow Tower, where we stayed, shows signs of wear and tear, with scratched doors and threadbare carpets. The lobby area of this tower shows dirty chairs and overall wear and tear
Overall, the physical buildings on the property appear run-down due to a lack of ongoing maintenance.
Limited dining options:
Several eating locations on the property are closed.
Finding food options within the property is difficult.
If you are a Hilton Honors member with a food credit, there are limited options
We strongly advise potential guests to consider alternative accommodations if possible. This property's current state falls far short of the standards expected from the Hilton brand.
While we understand the challenges posed by a strike, management's apparent inability to maintain even basic services, combined with the long-term neglect of the property, is deeply concerning. This situation calls for immediate attention and resolution from Hilton's corporate leadership.
The combination of labor issues, deteriorating facilities, and reduced amenities has created an environment that is not conducive to a pleasant or relaxing stay.
Guests are essentially paying full price for a severely compromised experience.
Ongoing union strike:
Workers are currently on strike. While we support their right to fair working conditions, this is severely impacting guest services.
Constant chanting and protests make it impossible to enjoy the property.
Lack of basic housekeeping:
No daily room cleaning
Dirty towels not collected
Garbage is not collected
Floors are dirty
Bathrooms are uncleaned
In general, I wonder how the Hilton management of this property expects guests to address basic cleaning and hygiene tasks like cleaning sand off of their floors, cleaning toilets and bathroom, and providing other basic essential cleaning tasks.
Inadequate staffing: The absence of workers to perform essential tasks suggests a failure in contingency planning by management.
Poor communication: Guests are not adequately informed about the situation or what to expect during their stay.
Neglected maintenance:
The Rainbow Tower, where we stayed, shows signs of wear and tear, with scratched doors and threadbare carpets. The lobby area of this tower shows dirty chairs and overall wear and tear
Overall, the physical buildings on the property appear run-down due to a lack of ongoing maintenance.
Limited dining options:
Several eating locations on the property are closed.
Finding food options within the property is difficult.
If you are a Hilton Honors member with a food credit, there are limited options
We strongly advise potential guests to consider alternative accommodations if possible. This property's current state falls far short of the standards expected from the Hilton brand.
While we understand the challenges posed by a strike, management's apparent inability to maintain even basic services, combined with the long-term neglect of the property, is deeply concerning. This situation calls for immediate attention and resolution from Hilton's corporate leadership.
The combination of labor issues, deteriorating facilities, and reduced amenities has created an environment that is not conducive to a pleasant or relaxing stay.
Guests are essentially paying full price for a severely compromised experience.
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Date of stay: October 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Do not stay at this property until the issues are resolved.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hilton Hawaiian Village Waikiki Beach Resort
Responded Oct 22, 2024
Aloha, Please accept our apologies for any inconvenience regarding your recent stay. What you've described does not reflect the typical experience of our guests. Fortunately, we have 14 restaurants currently open, and our customer care team is available through our operator. Rest assured, we are actively working to address your feedback and ensure improvements are made swiftly. It was a pleasure having you here, and we hope to have another opportunity to change your perceptions in the future. Sincerely, Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was on strike and picketing as early as 6;00 am and stopped picketing at 10;00 pm. The noise that early in the morning was unacceptable. The hotel charged me a resort fee even when I booked on points and there was no mention of a resort fee. There was no valet parking which would've cost $79/day, and self-parking was $69/day. The room key was supposed to work for letting you in and out of the parking garage, but it hardly worked, I had to pay $50 to get out. Went to the front desk to complain and get a refund, the front desk manager stated he would refund the parking and resort fee, but when we returned the parking and resort fees were still charged to my CC. I tried several times to call and complain to the hotel, but it wasn't rectified. The buffet was $30/person and there was nothing special about the buffet breakfast which should be $18/person. The rooms were self-service for cleaning and the housekeeping staff was rude when I asked for shampoo. This was an unacceptable stay and would probably never go back to this property.
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Date of stay: September 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hilton Hawaiian Village Waikiki Beach Resort
Responded Oct 16, 2024
Aloha, We appreciate your insights, though we are disappointed to hear that your stay failed to meet your expectations. We will keep your insights on our pricing in mind. If you have any continued concerns, we encourage you to reach out to our customer care team through our operator. Thank you, and we wish you safe and happy travels ahead. Sincerely, Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When we arrived, there were employees marching out front on strike. When we checked in, the front desk did not provide any information about the impact of the strike on our stay. The website touted that there were thirteen restaurants available on site but only a quarter of them were open, none of them with a view of the ocean.
After the second day of our room not being cleaned were told there was no room service available. They had supplies (towels, toilet paper, coffee, etc) on the 10th floor and if we needed sheets, we could have them delivered and make our own bed. We were also told to leave dirty towels and garbage outside our door for pickup, but did not provide garbage bags until I brought it up. When we booked this, we were paying for these services.
The workout room was very dirty with broken equipment. I was excited when I saw 2 Peloton bikes, but the bolts were rusted and the bikes were not functioning properly.
I called corporate customer service and by the 3rd person I was transferred to voicemail. At the front desk we were offered a refund for the daily resort charge and a $500 hotel credit to use on the property. Many of the stores don’t honor the store credit because the hotel does not have anyone authorize the charge. So what was the point of giving us the credit?
We paid a lot of money to book a room for 2 weeks at this property and little was done to compensate us for lacking services that are advertised on their website. We have been left with a dirty room for 2 weeks, changing our own linens and leaving the property to find restaurants to eat at.
Management for this property has failed miserably. Yes, there is a strike going on and they are running on a skeleton crew. The employees that are working the front line are doing the best they can. Management has mismanaged the situation and the lack of communication with guests is unacceptable. Based on our experience, we will think twice about booking with Hilton for any future travel.
After the second day of our room not being cleaned were told there was no room service available. They had supplies (towels, toilet paper, coffee, etc) on the 10th floor and if we needed sheets, we could have them delivered and make our own bed. We were also told to leave dirty towels and garbage outside our door for pickup, but did not provide garbage bags until I brought it up. When we booked this, we were paying for these services.
The workout room was very dirty with broken equipment. I was excited when I saw 2 Peloton bikes, but the bolts were rusted and the bikes were not functioning properly.
I called corporate customer service and by the 3rd person I was transferred to voicemail. At the front desk we were offered a refund for the daily resort charge and a $500 hotel credit to use on the property. Many of the stores don’t honor the store credit because the hotel does not have anyone authorize the charge. So what was the point of giving us the credit?
We paid a lot of money to book a room for 2 weeks at this property and little was done to compensate us for lacking services that are advertised on their website. We have been left with a dirty room for 2 weeks, changing our own linens and leaving the property to find restaurants to eat at.
Management for this property has failed miserably. Yes, there is a strike going on and they are running on a skeleton crew. The employees that are working the front line are doing the best they can. Management has mismanaged the situation and the lack of communication with guests is unacceptable. Based on our experience, we will think twice about booking with Hilton for any future travel.
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Date of stay: October 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Do no stay here unless you want to clean your own room. Restaurant selection is mediocre....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hilton Hawaiian Village Waikiki Beach Resort
Responded Oct 15, 2024
Aloha Kristen, On behalf of our staff, thank you for staying with us. We are disappointed that your stay fell below your expectations, and we appreciate you acknowledging our staff doing everything to provide the best possible service. We appreciate your patience and understanding and we hope to regain your trust in the future. Sincerely, Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hilton employees are currently on strike, and have been for 2 weeks. We were not advised of this although we booked several months ago. On Oct 3rd, Check-in took 1.5 hours with probably 100 people waiting and 5 mostly incapable staff. No explanations, apologies or compensation of any kind were offered. We were given a sheet of paper advising us there would be no housekeeping services, and of the many restaurant, pool and activity closures. We were told to get our own towels, toilet paper and other supplies at one central location. At the restaurant in the afternoon, none of the staff could tell us about the breakfast buffet or cost. While I understand that workers have the right to strike (and they were certainly very visible and vocal at all entrances from early morning till 10pm) this is truly not the kind of customer experience I would expect from a name brand like Hilton, at over USD400/night.
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Date of stay: October 2024Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hilton Hawaiian Village Waikiki Beach Resort
Responded Oct 9, 2024
Aloha, We regret to hear of the issues you've encountered. Please know our team is doing everything in its power to ensure that guests continue to have a comfortable and seamless stay by maintaining certain amenities as well as our 14 restaurants. We sincerely apologize for any inconvenience caused. If you have any further concerns during your stay, please know that we have our customer care team available through the operator. Sincerely, Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I don’t know where to start!!!!!!!
Upon arrival they were an HOUR past check in time for us. They had the audacity to say it was our fault due to having conjoining rooms( that we had booked months in advance). Instead of telling us that there was a strike on.
It wasn’t until the following day arriving back into our rooms we found out there was absolutely no cleaning or amenities.
Imagine paying more for a hotel knowing that that’s what you’d be paying for being lied to and not getting it.
We had ants in our room and we noticed disgusting marks on the conjoining doors
We had to request sheets to make our own beds and go down to get our own coffee tea and towels toilet paperetc… which were always empty.
The fridges in both our rooms were broken and destroyed $300 plus American (we’re Canadian) in food we need to have snacks for our 4 kids from freezing it all. With no help and my husband trying to fix it.
Not to benching the striking all you would hear is yelling and screaming all day long. A striker actually scared my children at one pint he was so angry.
The food all around was mostly sub par or disgusting.
To top it all off after contacting and speaking with someone who comped some of the days that we were there, they OVERCHARGED US more than double!! And I’m still in talks fighting for a refund. We were given “2 nights free” to use at their hotel for a room with 2 people which literally expires in August… we booked 2 rooms and have 7 total family members. There’s no way to would be able to make travel that soon work for us making it useless.
I’ve never been more disgusted in an experience in my life. This was our family vacation we had dreamed about for years. And to boot the way they treated staff that literally help make the place roll. Hilton.. you have work to do.
Upon arrival they were an HOUR past check in time for us. They had the audacity to say it was our fault due to having conjoining rooms( that we had booked months in advance). Instead of telling us that there was a strike on.
It wasn’t until the following day arriving back into our rooms we found out there was absolutely no cleaning or amenities.
Imagine paying more for a hotel knowing that that’s what you’d be paying for being lied to and not getting it.
We had ants in our room and we noticed disgusting marks on the conjoining doors
We had to request sheets to make our own beds and go down to get our own coffee tea and towels toilet paperetc… which were always empty.
The fridges in both our rooms were broken and destroyed $300 plus American (we’re Canadian) in food we need to have snacks for our 4 kids from freezing it all. With no help and my husband trying to fix it.
Not to benching the striking all you would hear is yelling and screaming all day long. A striker actually scared my children at one pint he was so angry.
The food all around was mostly sub par or disgusting.
To top it all off after contacting and speaking with someone who comped some of the days that we were there, they OVERCHARGED US more than double!! And I’m still in talks fighting for a refund. We were given “2 nights free” to use at their hotel for a room with 2 people which literally expires in August… we booked 2 rooms and have 7 total family members. There’s no way to would be able to make travel that soon work for us making it useless.
I’ve never been more disgusted in an experience in my life. This was our family vacation we had dreamed about for years. And to boot the way they treated staff that literally help make the place roll. Hilton.. you have work to do.
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Date of stay: October 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hilton Hawaiian Village Waikiki Beach Resort
Responded Nov 17, 2024
Aloha Giselle, It is disappointing to learn of your experience, and we are pleased to announce that the strike is over. What you have shared is not indicative of a typical experience at our resort, and we understand how this impacted your time with us. Your comments will be discussed with our team to ensure our high standards are being met and to seize any opportunity to improve. Please accept our sincerest apologies, and we hope you will consider giving us another chance to change your lasting impression. Sincerely, Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice hotel & grounds with Best service we've ever had. The room & bed was very comfortable. Our lotion dispenser was empty and in 30 minutes it was replaced! After returning from the beach we had no AC & couldn't get it on. Within 30 minutes a man came & got it working which was our error as didn't have the patio door completely latched. He was very personable & told us about the island. All the staff we dealt with were very professional, friendly besides being extremely Fast!
All the hotel & grounds were clean, very nice. It was an easy walk to the beach. The shopping had many stores with variable pricing so something for everyone. If you forgot something, ABC stores were very reasonable besides getting fresh fruit, sandwiches etc at good prices. Multiple restaurants & bars in the surrounding complex. The fireworks display on Friday nights are well worth seeing and a nice way to get the night started.
All the hotel & grounds were clean, very nice. It was an easy walk to the beach. The shopping had many stores with variable pricing so something for everyone. If you forgot something, ABC stores were very reasonable besides getting fresh fruit, sandwiches etc at good prices. Multiple restaurants & bars in the surrounding complex. The fireworks display on Friday nights are well worth seeing and a nice way to get the night started.
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Date of stay: January 2025Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hilton Hawaiian Village Waikiki Beach Resort
Responded 1 week ago
Aloha Olive, We're pleased to hear you enjoyed a memorable tropical getaway with us! Nothing makes us happier than knowing our guests loved everything about their stay, from our comfortable rooms and location to the attentive service from our team. Going above and beyond to address any concerns is what we do best, so we'll be sure to share your appreciation with those who aided you. Our phenomenal fireworks display is certainly a can't-miss event; we're happy it started your Friday night off on the right note. Take care, and please know we'd be honored to welcome you for another spectacular experience in the future! Sincerely, Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sorry i don’t have that.
Very noisy, no service employees no house keeping strikers parading constantly around hotel. If its still going on I would look somewhere else unless you like to do your own turn down, room cleaning, towel replacement etc.
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"We had a corner ocean front room and it was noisy with delivery trucks early mornings. "Read full review
"Don't miss out on the Polynesian Culural center. It's an all day event but worth the experience! Plus a hiking trip to Diamond Head requires a reservation beforehand."Read full review
"The main pool gets crowded in the afternoon. The pool that has the slide is a little chilly "Read full review
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PRICE RANGE
C$468 - C$616 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton hawaiian village waikiki beach hotel honolulu, hilton hotel honolulu, hilton honolulu
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
2,900
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingHilton Hawaiian Village Waikiki Beach Resort - UPDATED 2025 Prices, Reviews & Photos
Frequently Asked Questions about Hilton Hawaiian Village Waikiki Beach Resort
Which popular attractions are close to Hilton Hawaiian Village Waikiki Beach Resort?
Nearby attractions include Waikiki Beach (0.1 km), Honolulu Cookie Company (0.1 km), and Friday Night Fireworks at Hilton Hawaiian Village Waikiki Beach Resort (0.01 km).
What are some of the property amenities at Hilton Hawaiian Village Waikiki Beach Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Hawaiian Village Waikiki Beach Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Hawaiian Village Waikiki Beach Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hilton Hawaiian Village Waikiki Beach Resort?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Hilton Hawaiian Village Waikiki Beach Resort?
Conveniently located restaurants include Tropical Tribe, goofy cafe & dine, and Lappert's Ice Cream.
Are there opportunities to exercise at Hilton Hawaiian Village Waikiki Beach Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Hilton Hawaiian Village Waikiki Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Hawaiian Village Waikiki Beach Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Hawaiian Village Waikiki Beach Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Hawaiian Village Waikiki Beach Resort?
The staff speaks multiple languages, including English, Japanese, and Korean.