Beautiful hotel everything you need restaurants a plenty two ABC stores just steps away. Right on the beach and great pool. We stayed in rainbow suite had a beautiful view of the ocean from our balcony. The hotel grounds are a fantastic with gardens and fountains making for pleasurable walking.great service so enjoyable!
We stayed one night in the rainbow tower full ocean view and 6 nights in the grand Waikikian. The rainbow tower had an amazing view and it was just breath taking. We then moved to a time share room on the 27th floor with partial ocean view. The view was more city view but the room itself was high , spacious and well kept. The appliances in the 2 bedroom suite was modern and having a kitchen was very beneficial for us having breakfast before we leave for the day. The staff at the village was very courteous and friendly and we never had a problem. The lagoon was perfect for the kids and for novice scuba divers who are afraid of sharks in the real ocean (Like me) the lagoon gets crowed during the day so we usually go early. The beach was a little rough with a lot of rocks It was pretty good though. There are 5 pools an the property with some being adults only but we basically used the one near the gran Waikikian (3 levels with slides ) and the super pool. There are many restaurants nearby and prices are higher at the resort as expected but for the convenience and service it was worth it. We went to tropics twice and tried a few of the other cheaper take away places in the village. We mainly ate at Ala Moana mall food court and bought groceries at the foodland there…
Diamond member,so what Hilton Diamond meme er might want to consider other options....... upgrade, maybe.......but you have to request. Executive lounge, NO a prime benefit is no longer available. Late checkout, barely, 1 pm. Special gift at check in, hmmmm. Must be the small bottle of water that I could have if I came back the next day to get it. Research other options if you wish to be recognized for what you have spent with Hilton the prior year
Stayed here for two nights at the end of an 11 day trip. Longest check in process I've ever encountered and digital key system did not work. Massive resort with beautiful grounds. We were in the Tapa tower and decided to pay for an upgrade to a renovated room with a partial ocean view, which I highly recommend. Beach area was just okay and very crowded. Also could not get a chair at any of the pools. Ended up on towels at the man-made lagoon. A highlight was the Lapperts ice cream and homemade waffle cones. If you are looking for a place to kick back and relax, then this place is for you. Personally, I much preferred visiting other less crowded areas of the island and hanging out on the gorgeous, practically deserted North and east-side beaches.
My husband and daughter had a wonderful stay here. We were celebrating a special occasion. The hotel was the perfect spot to celebrate. It has multiple pools and beach access. The room in the Tapa Tower was clean, modern and had a truly incredible view of the beach and city. The staff really went out of their way to make our stay special. We will never forget it! This is a true gem of a hotel!
My family and I stayed here for 3 nights in Jan. The stay was incredible! The staff were friendly and helpful. The facilities were great with tons of things to do. The room was clean and comfortable. Check-in was a breeze. Glenn at the reception was fantastic and went out of his way to make sure we had everything that we needed. Nelson who brought us a microwave for our baby girl went above and beyond to make sure we were happy. He was a truly nice person and professional. Overall, The Hilton Hawaiian Village was an amazing Resort. The staff are WORLD CLASS. If you're looking for a truly fantastic resort that offers the best customer experience, I highly reccomend The Hilton Hawaiian Village! We were definately be staying here again when we return to Waikiki.
The hotel and staff were ok but when we checked in they had booked my wife and I in a room with two double beds. They claimed that that was what was requested. Not. And later a met another couple who had the same problem. Two double beds. They got stuck with theirs. I was lucky to get a room change. If not this would have had a very negative effect on our holiday. Then I parked my rental car in their overnight parking garage for one night. The next morning I couldn't get out. The gate machine wouldn't take my credit card or room key card and wanted $145 for a $64 ticket. A car behind me had the same problem except they were being asked for $250. We had to phone someone to come down and let us out. When I informed the hotel front desk I was told by the valet that they knew about the problem but it wasn't their department. Manager only. So I talk to a check in supervisor. Same answer. I told them to tell the manager. I shouldn't have to waste more of my day doing it for them.…
My husband and I stayed 5 night at Hilton Hawaiian Village in the KailiaTower the first week of January 2023. I booked an Ocean View room on the 21st floor that faced the ocean. Fantastic view of the Pacific. The decor was old and dated, very 90s. I expected more from Hilton. The room has a small refrigerator, but no microwave. There was daily housekeeping, so that was nice. I suppose many folks would be satisfied with this room, but I stayed at Hiltons across the USA and they have all been much nicer that this hotel. I expected the same level of chic and stylish decor that the Hiltons on the mainland display.
The resort was absolutely beautiful. The people there were extremely nice and the pools / lagoon were the best part of the trip, you could not get my kids out. The food is pricy but CJ’a New York deli was extremely good and worth it.
From the moment you arrive, the overwhelming message is, "You don't matter." Our package included an airport shuttle. After our 6.5-hour flight, we were excited when we pulled up and saw the lovely landscaping and waterfall sculpture out front. But the shuttle kept going and deposited us in the back, the "servants' entrance," if you will -- a dingy grey garage which led to a door which led to a room of vinyl padded chairs that looked like a 1960s bus station. There was no greeting. Just an institutional sign that said "From here it is at least a five-minute walk to the check-in desk. Call if you need help." Followed by an 800 number. We hauled our bags down a long passageway, then wound our way through hordes of people to the check-in area. There were lines upon lines, winding in and out of roped areas. It was hard to tell where to stand. I told my family to find a seat somewhere and I got in one of the lines. You should plan to spend at least 45 minutes of your vacation here, standing in line to check in. There were crowds like this all day, every day. It would have been nice to have employees circulating with trays of drinks, or flower leis, or something to let you know they saw you and appreciated that you were there. But no. Nothing. Just the wait. The "Village" in the hotel's name refers to the collection of 20+-story towers clustered around retail shops, the apparent objective being to cram as many people in as possible and get as much money from them as possible. The "Hawaiian" part of the "Hawaiian Village name, I guess it's technically in Hawaii. And some of the stores were Hawaiian, but chains, like Honolulu Cookie Company and ABC. Not an authentic Hawaiian experience by any means. The check-in person told us our room was in a tower past the Louis Vuitton store and across the street. We hauled our bags through more people, across a busy street and found what we thought was our tower. We went to the 19th floor and realized we were in the wrong tower. We found the correct tower and entered our room, with outdated 90s decor and small, hard beds, each with 3 pillows. We went onto the balcony and discovered some previous guest's half-eaten pre-packaged pink sugary breakfast roll on the ground next to a chair. We called housekeeping to let them know. The breakfast roll stayed there for two days. "Get in line" is the theme here. Whether you want Starbucks in the morning or beach towels (you have to go to a beach hut for these, and the beach hut also sells snorkel gear and floaties, so there are long lines and it takes a long time. Also, the beach towels are really just crappy grey bath towels. Very small. Get twice as many as you think you need). The beach is also wall-to-wall people. This "resort" is a crowded place where you're clearly just another dollar amount on their spreadsheet. You'll feel it again when you check out -- don't expect the employee to ask how your stay was and if you enjoyed yourself. They don't. They really don't care. We enjoyed Waikiki, but we didn't enjoy this property at all. I felt unappreciated and ripped off.…