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Hilton Garden Inn Waikiki Beach, Honolulu

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Traveller (743)
360
Panoramas (13)
Room & Suite (348)
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About

#23 of 91 hotels in Honolulu
Location
Cleanliness
Service
Value
Travellers' Choice
The brand-new Hilton Garden Inn Waikiki Beach puts you within minutes of Waikiki Beach and the many exciting attractions in Oahu, Hawaii. Walk to the beach and experience surfing, SUP boarding, and may other fun activities. 623 guestrooms and suites are available including both king and double queen guestrooms. These well designed rooms include a mini-refrigerator, microwave, 46" HDTV with premium cable, and complimentary WiFi internet access. Some rooms feature a view of the city or beach. Most rooms have a balcony with seating where you can enjoy the beautiful Hawaiian cityscape.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Pool / beach towels
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun terrace
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Private balcony
Safe
Microwave
Refrigerator
Flatscreen TV
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English, Chinese, Filipino, Japanese
Hotel links
Special Offer:Price Match Guarantee
4.0
4.0 of 5 bubbles2,300 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Hilton Garden Inn Waikiki Beach earns rave reviews for its cleanliness and friendly staff, with particular shoutouts to housekeepers like Beverly and Tee for their exceptional room service. Nestled in a central location, the hotel is a hit with guests for its easy access to the beach, shopping, and dining options, although parking does present some challenges. While the amenities may be considered basic by some, the welcoming atmosphere and well-maintained rooms are frequently praised. However, opinions on value are divided due to the pricey parking and resort fees, and there are occasional mentions of outdated decor in rooms.
Location
Central
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Satisfactory
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Dan K wrote a review Feb 2024
2 contributions
We had an excellent stay at the Hilton Garden Inn. Just like any business, it’s the people that make the difference. The staff did an awesome job of taking care of us. The holster hotel staff definitely took care of us and understand Customer Service. It definitely made for some epic times.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elland Eslit, Guest Services / Front Office at Hilton Garden Inn Waikiki Beach, Honolulu
Responded 5 days ago
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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hellokittyluver wrote a review Jul 2023
California192 contributions
Hotel's Favourite
Another great stay!!! We were here for 5 nights. We are Diamond Hilton Honors members. We did use our points for the whole trip. Check-in was very efficient. Our room was very clean. This was the first hotel that we stayed in that had everyday cleaning service since the pandemic. The employees were very friendly and helpful. I enjoyed having the included beach chairs and umbrella for our day in the sun at Kaimana Beach where we also snorkeled and saw the state fish! It was very convenient to have a microwave and refrigerator in the room since most of the local bento plates are so huge!!! We also took The Bus, there was a stop right by the hotel. ($3.00) We took it to the Iolani Palace and Chinatown and to the Kaka'ako Farmers Market the next day. So convenient! Thank you HGI Waikiki Beach for a great vacation! Oh and the best part...you are right across the street from the International Marketplace!
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Mason Kia, Guest Services / Front Office at Hilton Garden Inn Waikiki Beach, Honolulu
Responded Jul 20, 2023
Aloha & Mahalo for providing us with your outstanding review on your recent stay with us at the Hilton Garden Inn Waikiki Beach. We thank you for choosing your stay with us once again and for your much-appreciated Diamond loyalty to the Hilton brand. We are thrilled to hear your overall experiences including interactions with our staff have been enjoyable and memorable, and we are looking forward to servicing your stay in the future on your next visit! Mahalo, Kia!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steve M wrote a review Feb 2024
Virginia Beach, Virginia9 contributions
I am a 10 year life Diamond and have stayed exclusively at Hilton Properties. I have over 2000 stays. I stayed at the Hilton Garden Inn (Waikiki Beach 2330 Kuhio Ave. Honolulu, HI) from August through December of 2023 while working the fires in LaHaina Maui. What a wonderful-wonderful staff from the front desk folks to the wonderful valet guys and gals who took care of my every need. But I was victimized at this Hilton property. I was victimized at the Hilton Garden Inn, Waikiki Beach, Honolulu, HI due to a fraudulent charge in their HGI laundry room. The machines would not take quarters and only take credit cards. I washed 3-4 loads of laundry every Sunday for 4 -1/2 months at $3.25 per load, except for Dec 3, 2023 when I was charged 3 loads at $3.25 and 1 load at $655.35. Yes, that is not a missprint. I have not had any luck with getting the overcharge corrected either by the hotel or the merchant who is the vendor for Hilton property (wash laundry ultra of Torrence, California) in fact the company listed as the merchant (wash Laundry ultra) didn't answer my phone call 2 out of 3 times and on the 3rd try the lady who answered said they are from Jersey and don't have anything to do with the machines in Hawaii. No luck with the Hilton Garden Inn either. Very nice folks, but this is their laundry room just down the hall from the front desk----I thought I was safe at this hotel. I was mistaken. So as a 10 year Hilton Life Diamond, I can only say that I am terribly disappointed and feel so victimized (I'm currently in another Hilton property (a DoubleTree) as I am writing this review and feel so violated. Please do yourself a favor and never use a credit card in any hilton property (thats a hard thing to do). Don't be victimized at the Hilton Garden Inn Waikiki Beach--stay away from any credit card transactions, especially the laundry.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Elland Eslit, Guest Services / Front Office at Hilton Garden Inn Waikiki Beach, Honolulu
Responded 5 days ago
We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Our team has contacted the laundry facility and advised of the challenges that you experienced with the laundry service on our property. Your comments will help us as we continually work to improve our guest experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sherpa15728692118 wrote a review Feb 2024
1 contribution
Had a fantastic stay! The $15/day food and beverage credit was great for diamond members. Divina kept our room extremly nice throughout our 2 week stay and was very accommodating for the days we hit the snooze. Great pool bar atmosphere and fantastic restaurant downstairs. Will certainly be staying again.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elland Eslit, Guest Services / Front Office at Hilton Garden Inn Waikiki Beach, Honolulu
Responded 6 days ago
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kgtemple wrote a review Feb 2024
Grande Prairie, Canada10 contributions
So much that was great! A smoking area, exemplary house keeping, on the beach, we upgraded to an ocean view room. Best decision ever. Towels that were big enough for bigger people. The fireworks! Spectacular! Lots of shopping although a lot of it was beyond our budget ,two abc stores which were great for breakfast and the occasional supper
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: The pools weren't heated and felt colder than the ocean! The prices of chairs and umbrellas was...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rooms Manager, Guest Services / Front Office at Hilton Garden Inn Waikiki Beach, Honolulu
Responded 1 week ago
Thank you for sharing your experience. We are happy to hear that you had a great experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alex A wrote a review Feb 2024
1 contribution
Cheriel always cleaned and prepared the room very neatly. Hygiene is the top priority. The staff themselves are always very friendly and accommodating. We are extremely satisfied and can't complain at all.A very big thank you also to you personally, Cheriel, for always keeping our room very clean and thereby creating a great feel-good atmosphere for us.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rooms Manager, Guest Services / Front Office at Hilton Garden Inn Waikiki Beach, Honolulu
Responded 3 weeks ago
Thank you for sharing your experience with us and for recognizing our team member Cheriel. We are happy to hear that you had a great stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jan B wrote a review Feb 2024
1 contribution
Not the greatest views but the service was excellent! Wade at the Bell counter was very helpful as were his other colleagues in assisting with arrivals and departures! The hotel felt very safe and secure. Conveniently located near the International Marketplace.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rooms Manager, Guest Services / Front Office at Hilton Garden Inn Waikiki Beach, Honolulu
Responded 3 weeks ago
Thank you for sharing your experience with us and for recognizing our team member Wade. We are glad to hear that you enjoyed your stay. We hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joshua S wrote a review Feb 2024
Suisun City, California2 contributions
Great location right in front of many restaurants of the international market. I have stayed here many times before. Easy for my kind of work travel. But I do believe this would be a good place for pleasure Travel. Right in the middle of things.
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Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Elland Eslit, Guest Services / Front Office at Hilton Garden Inn Waikiki Beach, Honolulu
Responded 3 weeks ago
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sidney g wrote a review Jan 2024
1 contribution
We were very disappointed with our stay at Hilton Garden Inn in Waikiki. We stayed for 6 days- woke up to extremely loud construction every morning. The valet service charged $55 a day- lost our car keys not once but TWICE! It took an hour to get our car every day. One of the days, we were late to our WEDDING CEREMONY because they could not locate our keys. Poor customer service and poorly managed.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Elland Eslit, Guest Services / Front Office at Hilton Garden Inn Waikiki Beach, Honolulu
Responded 4 weeks ago
Thank you for taking the time to share your experience about your recent stay at our hotel. I do apologize for the inconvenience with the construction of the hotel adjacent to our property. We know how important a good night's sleep is and I sincerely apologize for the noise issue encountered during your stay. Please accept my sincere apologies for the challenges with valet, your feedback will be shared with their management team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Luis A wrote a review Jan 2024
Sacramento, California65 contributions
I recently stayed at Hilton Garden Inn Waikiki and had a mixed experience that left me with conflicting feelings about the overall stay. While the staff was exceptionally friendly and helpful, there were several issues that impacted my overall satisfaction. Firstly, my room, 1650, was situated in its own hallway, and to reach it, I had to navigate past what seemed to be a janitor closet. The disappointment was having to navigate around garbage bags left outside on multiple occasions. The room itself was mediocre, lacking a balcony or even the ability to open the window, giving it a somewhat claustrophobic feel. A major drawback was the incessant noise from the nearby elevator shafts, making it difficult to enjoy a peaceful night's sleep. I asked to change rooms; however, the staff stated the hotel was full. The constant rumbling of the elevators going up and down was quite disruptive. The experience with valet services was less than ideal. Obtaining my keys from valet proved to be a frustrating task, as the phone service for requesting the car was hit and miss. On numerous occasions, I had to wait with no answer, so the phone would eventually hang up. Walking down to retrieve the car was a 30–45-minute wait, a time-consuming process. One instance, my car wasn't even pulled after 45 minutes, and it took a complaint for them to locate my keys that were still hanging on their wall. They seemed embarrassed and personally escorted me to my car in the parking garage. The most concerning incident was when, after dropping off my car with valet, I received a call five minutes later asking if I still had my keys. Since it was a rental with insurance coverage, I requested they check their security cameras to verify the handover. Despite my request, an hour passed without any update. I had to go down to the lobby to ensure my car hadn't been stolen, only to find they had located it. A simple courtesy call confirming they found the keys would have alleviated unnecessary stress. Adding to the disappointment was the fact that the hotel charged $55 per night for valet, which felt excessive given the issues encountered during my stay. In summary, while the staff's exceptional friendliness and helpfulness were commendable, the various issues with the room, noise disturbances, and valet services left me with a mixed impression of my stay at Hilton Garden Inn Waikiki. I hope the management addresses these concerns to enhance the overall experience for future guests.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: Ask what your room is going to look like before you get there.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Elland Eslit, Guest Services / Front Office at Hilton Garden Inn Waikiki Beach, Honolulu
Responded 4 weeks ago
Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. In regard to the valet service, your feedback will be forwarded to their management team as well. Your comments will help us as we continually work to improve our guest experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$361 - C$426 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ohana waikiki west honolulu, ohana west hotel
FORMERLY KNOWN AS
Ohana Waikiki West
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
623
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hilton Garden Inn Waikiki Beach, Honolulu - UPDATED 2024 Prices, Reviews & Photos (Oahu, Hawaii) - Hotel - Tripadvisor

Frequently Asked Questions about Hilton Garden Inn Waikiki Beach, Honolulu
Which popular attractions are close to Hilton Garden Inn Waikiki Beach, Honolulu?
Nearby attractions include International Market Place (0.2 km), Waikiki Sunset Cruise with Live DJ (0.5 km), and Rock-A-Hula (0.4 km).
What are some of the property amenities at Hilton Garden Inn Waikiki Beach, Honolulu?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Garden Inn Waikiki Beach, Honolulu?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Waikiki Beach, Honolulu?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hilton Garden Inn Waikiki Beach, Honolulu?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Hilton Garden Inn Waikiki Beach, Honolulu?
Conveniently located restaurants include Tempura Kiki, Ramen Akatsuki, and STRIPSTEAK Waikiki.
Are there opportunities to exercise at Hilton Garden Inn Waikiki Beach, Honolulu?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Waikiki Beach, Honolulu?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Garden Inn Waikiki Beach, Honolulu?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Garden Inn Waikiki Beach, Honolulu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hilton Garden Inn Waikiki Beach, Honolulu?
The staff speaks multiple languages, including English, Chinese, Japanese, and Filipino.