Pacific Marina Inn



About
This is one Oahu hotel you can count on for convenience and value. This is the Pacific Marina Inn, five minutes from Honolulu International Airport, 15 minutes from downtown Honolulu, and 20 minutes from Waikiki, making it perfect for the business traveler or commuter. With complimentary 24-hour airport shuttle service, this hotel is a great option for those looking to spend an evening in Oahu between flights or for an affordable option that offers a location off of the beaten path.
The hotel room accommodations include air conditioning, private bath, flat screen TV, and high-speed Wi-Fi connectivity. Guests may enjoy the hotel's swimming pool, a drink at the Canoe Hut Lounge, or complimentary musical entertainment and dancing.
Location
Reviews
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- Filter
- English
Don’t book! Not even worth the cheap price.



Firstly we found it most difficult to find the establishment due to the main road being under construction and closed to the public, and yet no communication from either the agent or the motor inn which wasn’t helpful.
We were then caught by surprise when I was asked for additional fees (not outlined in the booking) with included a room servicing fee and a further security deposit. Both these items should have been mentioned in the contract which is very deceiving by nature.
When I booked in I explained I was very tired and had not slept, I also explained it was a short booking as we were leaving early morning (under 12 hour stay) and yet the check in process was still dragged out with no explanation of the amenities (pool, bar, restaurant hours etc) but instead was given the key to room 256.
After entering we found other people’s baggage still in this room so we immediately closed the door & reported it to reception & confronted the agent at the counter Who originally served me who apologised, however all the staff were more concerned how the internal error took place instead of dealing with me who was dripping wet, tired, hungry and now upset. Instead, it took a further 15min to simply give me another room which they should have done at the instance.
Unfortunately the room conditions are extremely poor, with a large gap on the bottom of the front door allowing both the elements of rain and wind, as well as the loud construction from the main road which took place all night. There were mosquitoes in the front window behind the blinds and the room was a fire hazard and a danger to the hotel with cords for the Television and box of sorts being all loose and tangled, and visibly a hazard with the TV frozen and therefore unable to be used.
The cleanliness of the room was also disturbing with obvious and visible marks, smudges, con webs, surface rust and possibly should be reviewed by health experts for filter changes for the air conditioning and vents, while also a pubic hair was found in the bathroom.
There was no drinking water, available nor tea or coffee mentioned at check in or at any time. This by far has been my worst experience in 15 years of working in the hospitality trade with and throughout my years of international travel.
Both the third party agent and the establishment should be responsible and accountable for clear communication regarding all fees and access to and from the site.
I asked that establishment to review my complaints and provide me a response, that was on the 3rd March 2023 and I’m still waiting!
"Don’t book here - money hungry and poor service - will call the cops on you if you disagree with them"Read full review
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