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Moana Surfrider, A Westin Resort & Spa

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#22 of 84 Hotels in Honolulu
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4,705 Reviews from our TripAdvisor Community

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Showing 3,512: English reviews
Reviewed 29 May 2013

The overall hotel was nice. Rooms are very small reminds me of hotel rooms in new york. Cramped spaces. Opening the dresser you hit the bed. opening door for the bathroom almost hits the bed. Everything in the hotel was busy and always waiting. You want breakfast? sorry there is a wait.. you want helping booking a tour? 5 people...

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Helpful?
1Thank 987girl
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing with us and for being our guest. While many of guests find our intimately sized Banyan Wing rooms charming and most representative of the Hawai’i of yesteryear, we also offer more modernized rooms in our Tower Wing. We are sorry to hear you experienced long waits and we apologize for any inconveniences you encountered while...

El Granada, California
Reviewed 28 May 2013

We've stayed here 4-5 times the first 2 times were in the original hotel. The rooms were small and kind of musty smelling. The beds were comfortable and decor ok. The last 3 times we've stayed in the tower rooms. These are newly built, more spacious and decorated nicely. Same heavenly beds and gorgeous views. The summer was super crowded...

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Helpful?
2Thank Laurie-eg
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing with us and for being a loyal guest of “The First Lady of Waikiki.” While many of guests find our historical Banyan Wing guestrooms charming, we do have more modernized guestrooms in our Tower Wing. We also offer guestrooms in our Diamond Wing, which will be renovated later this summer. Diamond Wing guestrooms are closest...

Los Angeles
Reviewed 27 May 2013

Loved the vibe of this property with its plantation style setting. Thank goodness for the SPG preferred check-in line that allowed us to bypass the regular line, which was loooong. Check in was smooth and in light of the room assigned to our rate being not ready, the gentleman gave us a better room that was available. The room was...

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Helpful?
1Thank SC_Globetrotter
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you so much for sharing with us and for being a loyal member of our Starwood Preferred Guest program. We are pleased to hear of your pleasant experience here at “The First Lady of Waikiki.” As you mentioned, guests of the Moana Surfrider, A Westin Resort & Spa, can enjoy 2 complimentary glasses of wine from bin1901, included...

Maui
Reviewed 26 May 2013

Since the '80s, I have stayed here dozens of times, and the old wing and its historic vibe, its grand old verandas, and its banyan tree seaside bar are one-of-a-kinds for not just Waikiki, but all of Hawaii. Sadly, however, is what its asset managers and their Hawaii Starwood people are doing to maximize profits, no matter what the cost...

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Helpful?
2Thank olindacat
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha and Mahalo for your candid feedback. First and foremost, thank you for your continued patronage and loyalty over the years. It is only through such comments, do we uncover opportunities that allow us to continue to elevate and improve upon our services and amenities throughout the resort, which is done on a regular basis. It is important for us...

Rockwall, Texas, United States
Reviewed 26 May 2013

My wife and I recently spent our honeymoon at this hotel and everything was perfect. The hotel is beautiful and ideally located. The service anf housekeeping were excellent. Every meal we ate there was great and the view was breathtaking. We stayed in the historic part of the hotel in room 521 and have agreat view of the ocean and...

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Thank Larry S
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing your wonderful experience with us. We are honored you chose to spend your honeymoon here at “The First Lady of Waikiki” and we would like to congratulate you on such a momentous occasion. The charming and romantic qualities of the Moana Surfrider, A Westin Resort & Spa attract many couples, whether they are celebrating their...

Lighthouse Point, Florida
Reviewed 26 May 2013

We booked this online using other reviews as our basis. When we got there we were blown away by the place. The first floor is just beautiful and you can walk in the front door and right out the back door to the beach stopping long enough at the outdoor patio bar under the gianormous banyon tree for a drink....

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Helpful?
Thank TeamDork
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for your superb review. We are so happy to hear of your wonderful experience here at “The First Lady of Waikiki.” As you mentioned, we were the first hotel built in Waikiki and set the precedent for Hawaiian hospitality over a hundred years ago. We try to remind our guests of a simpler time and create a...

Sydney Australia
Reviewed 26 May 2013

Grand hotel very expensive $600 per night for Diamond Delux room in old unrenovated dirty section. Called Hotel prior to arrival to check this room was appropriate for elderly parents ie close to amenities. I was reassured our room was great for my parents. On arrival after overnight flight we walked and walked to lift at end of v long...

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Helpful?
4Thank JenBear2
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for taking the time to provide us with information regarding your recent stay. Guest rooms in the Diamond Deluxe category provide the best ocean views of all of our categories and we do apologize you didn’t find these accommodations suitable. Fortunately our occupancy allowed an upgrade to a room in our newly renovated Tower Wing, which are...

Perth, Western Australia
Reviewed 25 May 2013

We loved this hotel. We stayed in the original "old" part and absolutely loved it. Close to everything and in the heart of Waikiki. I think tho they should have more reception staff on at busy times as I found it a bit frustrating having to lone up and wait ages for a quick question. Loved the rocking chairs along...

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Helpful?
3Thank Dreamer23
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing with us. We are thrilled to hear you loved your historical Banyan Wing guestroom. Rooms in our Banyan Wing are charming and most representative of the Hawai’i of yesteryear. If you haven’t before, please join us for Afternoon Tea on the Veranda for a delightful experience. We are sorry to hear you experienced long waits...

Sonoma CA
Reviewed 24 May 2013 via mobile

Spent a 5 nite week at the Surfrider. Was told only double beds. I realize most of the clients were Japanese but a double was a tiny bed. Next the pool/ bar area was very noisy and packed. Not a problem because it was easy to visit other hotels on the beach. The biggest issue was the elevators in the...

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Helpful?
2Thank Papa13Sonoma
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing with us and for being our guest. We are sorry to hear of the concerns you mentioned and we apologize for any inconveniences you encountered while staying with us. One of the three elevators in our Tower Wing is under renovation and will be completed by the end of June. Poolside lounge chairs are on...

sydney
Reviewed 24 May 2013

We stayed for 4 nights in this hotel in an overall 21 day holiday that involved all the islands. I was expecting more from this hotel than what we got. Lets begin with service. It was a mixed bag with some good experiences but more bad ones. First the check inn. Just as many other guests reviews we are also...

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Helpful?
5Thank locosfc
MoanaSurfriderTeam, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing with us and for being our guest. We are sorry to hear of the service you received and we sincerely apologize for any problems you encountered while staying with us. Our credo is “First Lady, First Class” and the service you mentioned is uncharacteristic of our standards. Management of both departments has been notified to...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Moana Surfrider, a Westin Resort & Spa, in Waikiki Beach on Oahu, HI. Visit Moana Lani Spa; or host a wedding on our rooftop terrace, or a meeting in our 10,000sq ft of event space. ... more   less 

Additional Information about Moana Surfrider, A Westin Resort & Spa

Address: 2365 Kalakaua Avenue, Honolulu, Oahu, HI 96815-5041
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range: $453 - $838 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Moana Surfrider, A Westin Resort & Spa 4*
Number of rooms: 791
Reservation Options:
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Also Known As:
Moana Surfrider, a Westin Resort And Spa
Moana Surfrider, a Westin Hotel Honolulu
Westin Moana Surfrider
Moana Surfrider Westin Resort
Westin Honolulu
Honolulu Westin
Moana Surfrider, A Westin Resort & Spa Honolulu, Hawaii
Hotel Style:
#8 Top resorts Hotel in Honolulu
#9 Spa Hotel in Honolulu
#11 Luxury Hotel in Honolulu
#13 On the Beach Hotel in Honolulu
#18 Romantic Hotel in Honolulu
#22 Business Hotel in Honolulu
#31 Family Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Moana Surfrider, A Westin Resort & Spa staff and other travellers.
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Questions? Get answers from Moana Surfrider, A Westin Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tower rooms all have balconies”
 of 5 bubbles SJL369, 18 Jan 2017 | Read review
“Great views of the ocean on the higher floors”
 of 5 bubbles Bellies, 17 Jan 2017 | Read review
“If available I would get a ocean view with views of diamond head, that way you would see all the way up the coast”
 of 5 bubbles Y8109RLvanessaa, 16 Jan 2017 | Read review
“Ask for high tower room”
 of 5 bubbles CEDSydney, 16 Jan 2017 | Read review
“Rooms facing the ocean are beautiful and peaceful”
 of 5 bubbles X3998CYjuliec, 10 Jan 2017 | Read review
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