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Moana Surfrider, A Westin Resort & Spa

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#25 of 84 Hotels in Honolulu
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Moana Surfrider, A Westin Resort & Spa
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4,896 Reviews from our TripAdvisor Community

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Showing 3,669: English reviews
Oklahoma City, Oklahoma
Reviewed 11 August 2013

I have stayed at the Moana on previous trips to Waikiki but this experience was different. The Moana is an excellent hotel. Who could not love this Grand Lady of Waikiki. The elegance is always present, the staff courteous and informative, the rooms full of comfort. During this trip the noise in the hotel was something I expected at a...

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2Thank jeff k
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Mahalo for sharing your recent experience with us and for being a returning guest of “The First Lady of Waikiki.” We are sorry to hear of your complaints regarding noise disturbances during your stay and we apologize for any discomfort you experienced as a result. We strive to create a calming oasis in the heart of bustling Waikiki with...

Los Angeles, California
Reviewed 10 August 2013 via mobile

Stayed in Tower wing, which just got a refreshing. New carpets all over, rooms have new updated furniture and just spiffed up a little. Not a full remodel but noticeably nicer. As Gold member, got a large plate of fresh fruits for welcome, enjoyed the papaya and pineapple. It was Spring Break so room rates were higher than normal. Also...

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Thank Luvtosafari
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for your comments and for being our guest. As you mentioned, our newly renovated Tower Wing has been well received amongst our guests and we are happy to hear you agree. We established the daily resort fee to offer a number of beneficial opportunities, such as daily parking for one vehicle, unlimited domestic telephone calls, one hour...

Bakersfield, California
Reviewed 8 August 2013

I've been home a week and want to go back; Second visit, stayed 6 nights. I only gave The Moana a very good last year, due to some room and employee (1) issues. I had to re-review because it was FABULOUS! We had ocean front rooms in the Diamond wing. I said in the review that the location of the...

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2Thank bin2oz
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you so much for sharing your wonderful experience with us and for being a returning guest of “The First Lady of Waikiki.” We are delighted to hear how much you enjoyed your Tower Wing Partial Ocean View guestroom. Views of Waikiki Beach and Diamond Head, as seen from our Tower Wing are simply breathtaking and not to be...

Anchorage, Alaska
Reviewed 8 August 2013

My friend (she already wrote her comments here, and quite accurately too) and I arrived after booking 4 nights at this hotel. The room we were given (3411) was a diamond city view room in a boldly advertised luxury hotel! The room was anything but. I had had better accommodations at a Motel 6!!! We had booked the room through...

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6Thank Anc1005
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for taking the time to share with us and for being our guest. We are sorry to hear of your concerns regarding your Diamond Wing guestroom and we sincerely apologize for not meeting your expectations. The concerns you mentioned are not representative of our standards. If you wish to address this matter further please feel free to...

Las Vegas, Nevada
Reviewed 8 August 2013

Amazing beachfront location. The room was fine, but the way the label and categorize rooms is not forthcoming at best. I had a "partial ocean view category", that looked directly into the adjacent highrise. No sunlight in the room at all. You could only see a little of the ocean if you stepped out onto the tip of the balcony...

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1Thank pattayainsider
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Mahalo for sharing your concerns with us. We sincerely apologize for not meeting your expectations and for any discomfort you experienced while being our guest. We greatly appreciate your feedback for it addresses certain issues that might otherwise not have been brought to our attention. We are currently in the process of resolving the issue and we thank you...

Sydney, Australia
Reviewed 7 August 2013

Was so excited to be staying at the iconic Moana surf rider last month but unfortunately it did not live up to expectations. The exterior and lobby are beautiful and the rooms are tasteful but small (although that was not unexpected). We were in the older part of the hotel and chose a city room which was noisy but I...

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2Thank sunshine0701
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing your thoughts with us. We are sorry to hear of your concerns and we apologize for any inconveniences you encountered while being our guest. We are sorry you found the daily resort fee of $31 to be inopportune for it includes a number of beneficial opportunities such as daily parking for one vehicle, unlimited domestic...

Richmond, British Columbia
Reviewed 7 August 2013

We decided to splurge, my friend and I, at this "luxury" hotel. She hadn't been to O'ahu and therefore hadn't had the Waikiki "experience". Imagine our disgust upon entering our room in the Diamond wing. The stench (something deeply mouldy) assailed our nostrils. The size of the tiny room (3411) we could accept but not the peeling wallpaper, stained arm...

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3Thank Rynt
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for taking the time to share with us and for being our guest. We are sorry to hear of your concerns regarding your Diamond Wing guestroom and we sincerely apologize for not meeting your expectations. The concerns you mentioned are not representative of our standards and if you wish to address this matter further please feel free...

Sydney, New South Wales, Australia
Reviewed 7 August 2013

This is the second time that I have stayed at the Moana Surfrider. You can't beat the location, right on the beach. The shops and restaurants close by are amazing. The extra charges all add up - resort fee, room tax and occupancy tax are all added on top of the advertised room rate. The atmosphere around the lobby and...

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2Thank Tania N
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing your thoughts with us and for being a returning guest of the Moana Surfrider, A Westin Resort & Spa. We are so happy to hear you enjoyed your recent stay with us. As you mentioned, we are located directly on the beach in the heart of Waikiki providing our guests with easy access to all...

Bristol, United Kingdom
Reviewed 6 August 2013

Avoid. Dreadful service, dreadful room, dreadful prices, bland food, dreadful experience. The noise from the air conditioning on the hotel opposite our toon was like a jet engine going 24/7, after a complaint they sent some ear plugs!

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5Thank Rick N
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for taking the time to share with us. We are sorry to hear of your concerns regarding your recent stay at “The First Lady of Waikiki,” and we sincerely apologize for any discomfort you experienced while being our guest. If you wish to address your concerns further please feel free to reach out to us at 374guestexperienceteam@westin.com....

Fremont, California
Reviewed 6 August 2013

We took our 13 yr. old to Hawaii for the first time and we chose The Moana and Waikiki Beach. We were very pleased w/ our choice. Great location, excellence in service and cuisine. We would go back again! We were not so thrilled w/ the resort fee. The free wine really sucks. The wine steward is making a meritage...

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1Thank K57K
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Mahalo for sharing you experience with us. We are so happy you chose to spend your first trip to Hawai’i here at the Moana Surfrider, A Westin Resort & Spa. We established the daily resort fee to offer a number of beneficial opportunities, such as daily parking for one vehicle, unlimited domestic telephone calls, one hour on international telephone...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Moana Surfrider, a Westin Resort & Spa, in Waikiki Beach on Oahu, HI. Visit Moana Lani Spa; or host a wedding on our rooftop terrace, or a meeting in our 10,000sq ft of event space. ... more   less 

Additional Information about Moana Surfrider, A Westin Resort & Spa

Address: 2365 Kalakaua Avenue, Honolulu, Oahu, HI 96815-5041
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range: $437 - $770 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Moana Surfrider, A Westin Resort & Spa 4*
Number of rooms: 791
Reservation Options:
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Also Known As:
Moana Surfrider, a Westin Resort And Spa
Moana Surfrider, a Westin Hotel Honolulu
Westin Moana Surfrider
Moana Surfrider Westin Resort
Westin Honolulu
Honolulu Westin
Moana Surfrider, A Westin Resort & Spa Honolulu, Hawaii
Hotel Style:
#9 Top resorts Hotel in Honolulu
#10 Spa Hotel in Honolulu
#13 Luxury Hotel in Honolulu
#15 On the Beach Hotel in Honolulu
#18 Romantic Hotel in Honolulu
#22 Business Hotel in Honolulu
#31 Family Hotel in Honolulu
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Here's what travellers have asked, with answers from Moana Surfrider, A Westin Resort & Spa staff and other travellers.
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Questions? Get answers from Moana Surfrider, A Westin Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the original building. The extensions are nothing like the old charm over looking and listening to the surf with the windows opened.”
217joshb, 19 Apr 2017 | Read review
“Diamond wing is old”
foxak, 15 Apr 2017 | Read review
“Any room is beautiful! It's a beautiful property to begin with.”
sfwongs, 12 Apr 2017 | Read review
“I do not recommend rooms facing the outrigger hotel unless you want to watch and be watch by your hotel neighbors at all times.”
M_C_B_july14, 10 Apr 2017 | Read review
“Nice variety of rooms with various price levels, views, etc. They are very accommodating to returning guests.”
B287VSmarkc, 4 Apr 2017 | Read review
5 of 5