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Moana Surfrider, A Westin Resort & Spa

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#23 of 84 Hotels in Honolulu
Certificate of Excellence
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Moana Surfrider, A Westin Resort & Spa
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4,843 Reviews from our TripAdvisor Community

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There are newer reviews for Moana Surfrider, A Westin Resort & Spa
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Showing 3,627: English reviews
Scottsdale, Arizona
Reviewed 5 July 2013

We stayed at the Westin Moana Surfrider for six nights in late June 2013. It’s one of those hotels where you can just hang around the whole time. We rented a car one day and honestly were sorry to leave the hotel! The beach and pool areas are gorgeous, the hotel is beautiful, and the lobby area is spacious with...

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Helpful?
Thank Sunee
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing your recent experience with us. We are thrilled to hear you enjoyed your stay with us so much so that you “were sorry to leave the hotel.” We are located directly on the beach in the heart of Waikiki providing our guests with easy access to all that Kalakaua has to offer. As you mentioned,...

Beverly Hills, California
Reviewed 4 July 2013

I traveled alone on business and purchased a city view room and was given a room on the second floor. Since I was working, I asked for a quieter room and was given a room on the fourth floor overlooking the courtyard. The room was so tiny, no balcony. In fact my college dorm room 25 years ago was larger....

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Thank Porsche90210
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing with us and for being our guest. We are sorry to hear of your concerns and we extend to you our sincerest apologies for any inconveniences you encountered while being our guest. As you may know, we offer a variety of different guestrooms here at “The First Lady of Waikiki” to meet the varying needs...

Redondo Beach, California
Reviewed 4 July 2013

We were originally put in the Diamond section of the hotel. Those rooms were ridiculously small. I requested that we be moved to a different room which is something I've done only one other time in the decades I've been staying at hotels. They were very kind to move us to the Tower section which had very nice rooms like...

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Helpful?
Thank JJJ77
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Mahalo for your feedback. We are so sorry to hear of your concerns regarding your Diamond Wing guestroom and we apologize for not meeting your expectations. However we are pleased to know availability allowed us to provide an additional room in our newly renovated Tower Wing. We offer a variety of different guestrooms here at the Moana Surfrider, A...

Halifax, Canada
Reviewed 3 July 2013

We've stayed at a few resort and spa locations in various cities across the country and this Westin ranks in the Top 5. All I can write is excellent things about our stay - from the Free Suite Upgrade since we are SPG Lifetime Platinum members to the First class service from the beaches to the room service and amenities....

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Thank Westondrive
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, We are delighted to hear how much you enjoyed your time here at “The First Lady of Waikiki” and we would like to thank you for sharing your wonderful experience with us. Our company credo is “First Lady, First Class” and we are thrilled to hear you were a recipient of first class service. We were the first hotel...

Yokosuka-shi, Kanagawa, Japan
Reviewed 3 July 2013

First off, I had my wedding here. t was the best experience of my life. The Surfrider is the oldest hotel on island and rob ably the best looking to be honest. Also, the entire staff was super friendly, and helped us out with anything we needed. Rooms were very clean, partial ocean view room was just that. I actually...

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1Thank Maki P
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, On behalf of everyone here at “The First Lady of Waikiki” we would like to say congratulations! We are so honored you chose to spend such a momentous occasion with us. The elegance and romantic qualities of the Moana Surfrider, A Westin Resort & Spa make for an ideal wedding ceremony and or honeymoon. We hope you will return...

Tulsa, Oklahoma
Reviewed 2 July 2013

This is a beautiful property, but not worth the price. I will caution you and say that we didn’t have a great experience with customer service, which may taint my view of the hotel. The location is great – it’s right in the middle of Waikiki beach – but other than that, there was really nothing special or outstanding about...

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1Thank Ashley C
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing with us and for being our guest. We are sorry to hear you found the service here at “The First Lady of Waikiki” less than welcoming. Our credo is “First Lady, First Class” and we apologize if you received anything less than royal treatment. Our staff is filled with the aloha spirit and we pride...

Austin, Texas
Reviewed 1 July 2013

Great location on Waikiki, clean beach, beautiful water, solid staff. Tiny (and I mean NYC-level tiny) albeit clean room. Nice meal outside on the patio in the upscale restaurant. Decent view of the beach. No complaints, a good one-night stay.

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1Thank FalconTx
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing with us and for being our guest. We are so happy to hear you enjoyed your recent stay with us. We offer a variety of different rooms here at “The First Lady of Waikiki,” including charming historic guest rooms in our Banyan Wing and more modernized guest rooms in our newly renovated Tower Wing. We...

Vacaville
Reviewed 29 June 2013

We stayed in a corner cityview room and it was lovely. The room was clean and had two balconies; one of which had a modest ocean view. Our check in was fast and super friendly. I wish I could say the same for the concierge desk as they did seem a little put off when approached. We were unable to...

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Helpful?
1Thank Moonbaby728
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing with us and for being our guest. We are so happy to hear you enjoyed your city view guestroom and that you were able to see the ocean from one of the balconies. We are sorry to hear you found the food at the Beach Bar and Room Service to not be worth the price...

Reviewed 27 June 2013 via mobile

The rooms are a disappointment as they are small. The hotel is in a fantastic location right on the beach. Avoid the breakfast buffet unless you feel the need to pay 40 dollars each. The hotel is extremely smart, classy and clean. The beach side bar is an excellent place to unwind. The location places the hotel beside all the...

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2Thank Gmt1971
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing your recent experience with us. We are sorry to hear you were disappointed in the size of your guest room and we apologize for any discomfort you experienced as a result. While many of our guests find our intimately sized guestrooms charming and most representative of the Hawai’i of yesteryear, we do offer more modernized...

Washington DC, District of Columbia
Reviewed 26 June 2013

My partner and I stayed here for a long weekend get-a-way from the east coast. I booked a package in advance that included a full breakfast each morning and champagne upon arrival. Since we were taking a flight that landed in HNL around 7pm we were a bit worried about what type of room we would be given upon checkin....

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1Thank FirstClAAssflyer
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you so much for sharing your wonderful experience with us. We are delighted to hear how much you enjoyed your time spent here at “The First Lady of Waikiki.” We are so happy we were able to upgrade you to an ocean view Tower Wing guestroom offering magnificent views of Waikiki Beach and Diamond Head. So glad you...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Moana Surfrider, a Westin Resort & Spa, in Waikiki Beach on Oahu, HI. Visit Moana Lani Spa; or host a wedding on our rooftop terrace, or a meeting in our 10,000sq ft of event space. ... more   less 

Additional Information about Moana Surfrider, A Westin Resort & Spa

Address: 2365 Kalakaua Avenue, Honolulu, Oahu, HI 96815-5041
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range: $446 - $854 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Moana Surfrider, A Westin Resort & Spa 4*
Number of rooms: 791
Reservation Options:
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Also Known As:
Moana Surfrider, a Westin Resort And Spa
Moana Surfrider, a Westin Hotel Honolulu
Westin Moana Surfrider
Moana Surfrider Westin Resort
Westin Honolulu
Honolulu Westin
Moana Surfrider, A Westin Resort & Spa Honolulu, Hawaii
Hotel Style:
#9 Top resorts Hotel in Honolulu
#10 Spa Hotel in Honolulu
#12 Luxury Hotel in Honolulu
#13 On the Beach Hotel in Honolulu
#18 Romantic Hotel in Honolulu
#22 Business Hotel in Honolulu
#31 Family Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Moana Surfrider, A Westin Resort & Spa staff and other travellers.
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Questions? Get answers from Moana Surfrider, A Westin Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the floor, the better the view”
  • 20th floor
 of 5 bubbles kp3d, 27 Mar 2017 | Read review
“If you can get a room with Diamond Head / ocean view, get it!”
  • Needs no description!
 of 5 bubbles Jimboz, 27 Mar 2017 | Read review
“The Diamond Ocean View room we have is fabulous.”
 of 5 bubbles V311BFjackw, 25 Mar 2017 | Read review
“Unless you want access to the beach club and are going to use it, go in the tower wing”
 of 5 bubbles A_R0wley, 22 Mar 2017 | Read review
“City view can be loud but not outrageous”
 of 5 bubbles 129vut, 22 Mar 2017 | Read review
5 of 5