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Sheraton Princess Kaiulani

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#49 of 84 Hotels in Honolulu
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Sheraton Princess Kaiulani
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3,341 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Princess Kaiulani
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Showing 2,262: English reviews
Katy, Texas
Reviewed 3 weeks ago via mobile

The hotels location is the highlight. The rooms have been updated: carpet, bathroom fixtures. Lobby is warm and spacious but rooms are average at best. The pool is a bit shabby. No ocean view and it has several paint patches on the bottom. The coffee bar located by side of bar is excellent. Hotel staff is extremely helpful and courteous....

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Helpful?
Thank Andrew D
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha Andrew D, Thank you for taking the time to share your feedback with our team. We pride ourselves on our central location in the heart of Waikiki and we are glad to hear that it was the highlight of your trip. We are also happy to hear that you enjoyed our refreshed guest room and lobby area upgrades. Here...

Revesby, New South Wales, Australia
Reviewed 3 weeks ago

We stayed here for 3 weeks,although she is a little old and needs some revamping, it was an excellent place to stay, the facilities were ok, but the staff more than made up for the lack of 1st class facilities. very close to the beach, Ethan and Norman and Bo were fantastic pool boys and Heidi and terri-anne and Daniel...

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Helpful?
Thank Jessica C
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha Jessica C, Thank you for taking the time to share your feedback with our team, we are always looing for ways to improve for our guests. We are delighted to know that our wonderful team took such great care of you and really made you feel at home during your 3 week stay. From our pool services team to...

Sydney, Australia
Reviewed 3 weeks ago

The hotel is in good location for shops, restaurants and Waikiki beach.Most tour operators pick up from Sheraton PK.The rooms are good size, comfortable beds and bathroom has shower over bath .Room safe, iron and itoning board are provided as well as small refrigerator.We had city view room overlooking the pool area

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Helpful?
Thank Gillian L
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha Gillian L., Thank you for taking the time to share your feedback with our team. We are always looking for ways to improve our services and offerings for our guests to ensure their experiences are memorable. we hope you enjoyed your stay and we look forward to welcoming you back again soon. Mahalo, Kristen K. Sheraton Princess Kaiulani Guest...

Napanee, Canada
Reviewed 3 weeks ago via mobile

Great central location, clean rooms, wonderful bed; quiet. This hotel is older but provides all the facilities one would need. Very happy with our stay. The pool could use some upgrades as it looked a little dingy. Nice area for sunbathing with poolside food and beverage service.

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Helpful?
Thank loyarts
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha loyarts, We appreciate your thoughtful feedback. Our team strives to make improvements for our guests each and every day as we want to be able to provide them with the superior customer service they deserve. I will make sure to pass along your helpful insights to our team. We thank you again for your time and we hope to...

Duluth, Minnesota
Reviewed 4 weeks ago

For the most part we were satisfied with this hotel. It is right across the street from Waikiki Beach and if you are in the tower you have a great view. The staff was nice, everything was very clean, the workout facility was very nice for a hotel, and the pool area is great. The bathrooms were incredibly small and...

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Helpful?
Thank kmcbod5
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha kmcbod5, Thank you for taking the time to share your feedback with our team. We strive to provide our guests with the superior customer service they deserve and your helpful insights will allow us to do so. We apologize for the problems you faced with your room and your AC unit. I will make sure to share this information...

Sydney, Australia
Reviewed 4 weeks ago

Great location for a hotel. The rooms are reasonably sized and have all the comforts of a hotel of this size you would expect (ironing board, safe, fridge). Nearly all rooms have balconies with some form of view of the beach. Walking distance to Waikiki beach (aka absolute tourist trap) is literally the time it takes to cross the road....

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Helpful?
Thank Glenn S
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha Glenn S. We are overjoyed to hear that you had a wonderful experience during your recent visit to the Sheraton Princess Kaiulani Hotel. Our central location makes it very convenient for guests to enjoy the nearby beach, shopping or dining outlets. We thank you for your time and look forward to welcoming you back again soon. Mahalo, Kristen K....

Dawson Creek, Canada
Reviewed 4 weeks ago

We had a city view on the 18th floor and one door back from ocean view, overlooking the International Marketplace. This unfortunately meant we could hear everything happening in the marketplace and much of the traffic and activities on the main drag. Even with the lanai doors and curtains closed. The room was clean and all the staff were friendly...

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Helpful?
Thank Laura A
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha Laura A, Thank you for your much appreciated feedback following your recent stay at the Sheraton Princess Kaiulani. Our team is always looking for ways to improve for our guests and make their experiences better. We apologize for the noise and long waits you had to endure for the elevators. I have made sure to share this feedback with...

Ottawa, Canada
Reviewed 5 weeks ago via mobile

Hotel is centrally located in Waikiki. Hotel rooms and pool are ok but unspectacular. It can be long wait for elevators of hotel towers. Hotel provides towels and beach chairs and hotel employees provide water and fruit at Waikiki. Hotel provides 30 minute day rooms which allows guests who check out at noon to spend day at beach then shower...

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Helpful?
1Thank Warren L
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha Warren L, Thank you for your much appreciated feedback following your recent stay at the Sheraton Princess Kaiulani. Our team is always looking for ways to improve for our guests and make their experiences better. We apologize for the long waits you had to endure for the elevators. I have made sure to share this feedback with our management...

Nottingham, United Kingdom
Reviewed 16 February 2017

My husband and I stayed here last October and could not find fault, we were kindly upgraded when we arrived and got a great view of the beach. Our room was lovely and we were lucky enough to have two double beds so made it feel very luxurious, the bathroom was small but had everything you needed and I loved...

Review collected in partnership with this hotel
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Helpful?
Thank JoeyBradley
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha JoeyBradley, Thank you for choosing to stay at the Sheraton Princess Kaiulani Hotel. We are happy to hear that our team was able to provide you with a wonderful upgrade upon check in as well. Our housekeeping team works very hard to make sure our guests are well taken care of and we're very fortunate to have such great...

Anchorage, Alaska
Reviewed 14 February 2017

Beautiful interior and decorations. The staff was awesome. My boyfriend and I celebrated our 1st anniversary and front desk sent us champagne and wonderful snacks. This hotel is close to everything. One block from waikiki beach.

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Helpful?
Thank Jennifer P
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha Jennifer P, We're so happy to hear that you enjoyed our recently refreshed lobby area and rooms. We love the modern feel the new décor brings to the hotel. Here at the Sheraton Princess Kaiulani we are very fortunate to have such a great team of associates who truly care about our guests. We thank you for staying with...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The Sheraton Princess Kaiulani is located in the heart of Waikiki just steps from Waikiki Beach and a short drive to downtown Honolulu. The hotel invites guests to experience the true spirit of aloha while enjoying daily cultural activities, fresh, local breakfast and dinner buffets and the Splash Bar! ... more   less 

Additional Information about Sheraton Princess Kaiulani

Address: 120 Kaiulani Avenue, Honolulu, Oahu, HI 96815-6203
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range: $281 - $476 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sheraton Princess Kaiulani 3*
Number of rooms: 1152
Reservation Options:
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Also Known As:
Sheraton Princess Kaiulani Hotel Honolulu
Sheraton Hotel Honolulu
Sheraton Hotel Princess Kaiulani
Princess Kaiulani Hotel
Sheraton Honolulu
Honolulu Sheraton
Sheraton Princess Kaiulani Honolulu, Hawaii
Hotel Style:
#13 Top resorts Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Princess Kaiulani staff and other travellers.
58 questions
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Isle of Man, United Kingdom

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Questions? Get answers from Sheraton Princess Kaiulani staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For city views need to be above floor 5 as not much of a view below”
 of 5 bubbles burtallum3, 18 Mar 2017 | Read review
“ask for pool view and you'll get partial ocean view”
 of 5 bubbles 956hamh, 15 Mar 2017 | Read review
“Ask for an ocean view”
 of 5 bubbles donotblink, 14 Mar 2017 | Read review
“Pretty much any room above the 9th floor facing the ocean should have a great ocean view”
 of 5 bubbles SYAE313, 11 Mar 2017 | Read review
“Ocean views are totally worth it! Stay for the music and hula show every night!”
 of 5 bubbles extravelagent, 6 Mar 2017 | Read review
5 of 5