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Sheraton Waikiki

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#32 of 85 Hotels in Honolulu
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Waikiki
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5,643 Reviews from our TripAdvisor Community

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Showing 3,919: English reviews
Reviewed 31 January 2012

What sticks out in my mind is the rudeness of the housekeepers, they gossip about guests, management needs to coach them so that they can be civilized. Guests pay to stay at the hotel expecting a calm atmosphere, not to dread having to have contact with a mean housekeeper. The positive experience of the stay was that the hotel is...

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2Thank Hernandezmm
SheratonWaikiki, Sheraton Waikiki Guest Experience Team at Sheraton Waikiki, responded to this review

Aloha and mahalo for your feedback regarding your recent stay with us. We are very concerned about your comments and would like to get more information about the situation so we can have the Director of Housekeeping take necessary action. Please contact us directly at 377guestexperienceteam@sheraton.com at your earliest convenience. One of our team members will reach out to you...

Reviewed 30 January 2012

Me and my husband were there last week and had a wonderful time. The infinity pool is the best! You have such a large view of Waikiki and we spent most of our time relaxing at the pool! The rooms are not anything to brag about, but who spend's that much time in it anyway's. The bed was comforatable. I...

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2Thank Fran1895
Washington
Reviewed 30 January 2012

We had a wonderful time with breakfast on the lani with sunrise. Our to go, Acai breakfreast from Island Coffee was the treat. The cup of coffee was really good too. We loved the rockers by the Koy fish, we ate Dole soft serve there. Walking through the Royal Hawaiian was a peaceful way to reach the busy Wiakiki strip....

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2Thank CarlaWashington
Vancouver, Canada
Reviewed 29 January 2012

The staff at the Sheraton Waikiki made what may make my final vacation, a trip of my lifetime. Due to having bone cancer, my activities are extremely limited. When I made the call to guest services managers - yes there were four of them [Seth, Mitchell, Doug and Wake] they were only too pleased to try to accommodate my hopes...

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4Thank Barbi P
Sedro Woolley, Washington
Reviewed 28 January 2012

Great time with great service. Great Rooms. Hotel is in Prime spot on Waikki beach.

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Thank Paul E
Honolulu, Hawaii
Reviewed 27 January 2012

It was an overwhelming for my son to get away from home,,so i made a reservation before his birthday even i get a hectic schedule. The room was spacious, view was great!The staff at the front desk was friendly... During our first hour ..a kid is a kid, so my SON was playing down by the carpet when he spotted...

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2Thank LOURDES M
Ireland
Reviewed 27 January 2012

We just loved this hotel and you will to if your expectations are realistic . This hotel does not have 5 star standard rooms , they are simply decorated but very clean . The housekeeping did a consistently excellent job . I was very happy about that as that is an important issue for me .The Sheraton exceeded my expectations...

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2Thank 3Moonbows
Sydney, Australia
Reviewed 26 January 2012

The hotel is definitely in a great spot but if you crave peace and quiet then this is not the hotel for you. We ended up with an upgrade to a suite which had a magnificent view and had recently been renovated.If you don't want to mix it with the masses at lunchtime you have to go outside the hotel...

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1Thank JEM1012
Reviewed 25 January 2012

We have definitely experienced more impressive rooms in other 5 star hotels. This one wasn't anything to write home about. The bathroom layout is old and small but the room was spacious. I wouldn't discredit the whole experience because of the room, our stay was thoroughly enjoyable regardless, that's just an FYI. The staff were friendly enough and the live...

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3Thank MrsLib817
Victoria
Reviewed 25 January 2012

Stayed here 5 nights. Loved the view from our oceanfront room. We overlooked the pools, beach and Diamond Head. Basic decor but we like the minimalist look. We arrived after flight delays at 1:15 am. We were warmly greeted by the lone front desk clerk. Housekeeping changed our pillows out for us within minutes of arriving in our room. Yes...

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2Thank TJP66

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sheraton Waikiki on Oahu's oceanfront in Hawaii has Khakara Spa, delicious restaurants, and the largest ballroom in Waikiki. We're the perfect destination for an unforgettable wedding or honeymoon. ... more   less 

Additional Information about Sheraton Waikiki

Address: 2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2579
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range: $444 - $1,125 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Waikiki 4*
Number of rooms: 1695
Reservation Options:
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Also Known As:
Sheraton Waikiki Hotel Honolulu
Sheraton Hotel Waikiki
Sheraton Hotel Honolulu
Sheraton Honolulu
Honolulu Sheraton
Sheraton Waikiki Honolulu, Hawaii
Hotel Style:
#10 Top resorts Hotel in Honolulu
#14 Luxury Hotel in Honolulu
#19 On the Beach Hotel in Honolulu
#23 Business Hotel in Honolulu
#31 Romantic Hotel in Honolulu
#32 Family Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Waikiki staff and other travellers.
92 questions
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Auckland Region, New Zealand
7 months ago

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Questions? Get answers from Sheraton Waikiki staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor the better as construction and delivery noise was evident on 10th floor at 7am.”
 of 5 bubbles jmwrealestate, 25 Feb 2017 | Read review
“Our housekeeper was very friendly and kept the room perfectly ”
 of 5 bubbles BellaLady, 25 Feb 2017 | Read review
“Rooms need an upgrade. Pls get better furniture. Rooms dont match the chiqueness or coolness of the lobby et .”
 of 5 bubbles 649surjeets, 24 Feb 2017 | Read review
“The best rooms are ocean side.”
 of 5 bubbles craw4dfam, 17 Feb 2017 | Read review
“Get an ocean view room if you can swing it. The view was awesome”
 of 5 bubbles laura_lewis26, 10 Feb 2017 | Read review
5 of 5