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Pacific Beach Hotel

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#43 of 84 Hotels in Honolulu
Certificate of Excellence
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3,008 Reviews from our TripAdvisor Community

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Showing 2,110: English reviews
Toronto, Canada
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 January 2015

My wife and I stayed here for 3 nights, the location is excellent for the price since you're still on the main strip of Kalakakua but at the end of the strip. A McDonald's is right on the corner and Waikiki Beach is just across the street, along with a nice cafe located inside the hotel. Everything is in walking... More 

Helpful?
3 Thank Michael L
PacBeach H, Guest Experience Manager at Pacific Beach Hotel, responded to this review

Aloha Michael L, You are absolutely right about our convenient location! Our Front Desk and Valet staff are thrilled to hear your kind words and I can see big smiles on their faces. I also want to apologize for the inconvenience you encountered at our elevators. We appreciate your feedback as we are using your comments as a training tool... More 

Sydney, Australia
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 January 2015 via mobile

This hotel is king of the hidden costs. You are required to pay a compulsory amenity fee of $US20 a day for use of all the advertised complimentary services. Internet, swimming pool, tennis court, golf nets are all advertised within the hotel as complimentary, but you have to pay a fee to use the complimentary services. Parking is not free... More 

Helpful?
4 Thank macwonga2012
PacBeach H, Guest Experience Manager at Pacific Beach Hotel, responded to this review

Aloha macwonga2012, Thank you for taking a moment to write a review on TripAdvisor. I apologize that you were not aware of our daily amenity fee and parking fee. We do not intend to hide it in any way and we always try our best to inform our guests prior to arrival. I also want to apologize that we missed... More 

adelaide
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 24 January 2015

Great little room, recently renovated and had an awesome view of diamond head. Very comfortable and friendly staff.as an added bonus my room was ready by 11am which I was very thankful for as I was suffering from jet lag. The only drawback, long waits for the elevator. The amount of people coming in on each floor was annoying. Not... More 

Helpful?
Thank wadsyquokka
PacBeach H, Guest Experience Manager at Pacific Beach Hotel, responded to this review

Aloha wadsyquokka, I am elated to hear that you enjoyed awesome view of the Diamond Head and Pacific Ocean from your room and found the room to be very comfortable. We truly appreciate your kind words about our team and I am glad you were able to check-in early. I apologize for the inconvenience you encountered at our elevators. In... More 

San Bruno
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 January 2015

we were pleased with our stay and highly recommend this hotel ,very good location and very friendly staff .Great restaurant ,nice comfortable and clean bed and a good size room . Everything was great we enjoyed it and we will always pick this hotel .

Helpful?
2 Thank Brahma N
PacBeach H, Guest Experience Manager at Pacific Beach Hotel, responded to this review

Aloha Brahma N, Wow! What an amazing 5-star review! I can’t thank you enough for sharing your experience and for all of the praises and kind words. Our team is so happy that we all have huge smiles on our faces! We’ll see you soon! Mahalo! Asari Ji Guest Experience Manager More 

Honolulu
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 January 2015

Excellent location with a wonderful restaurant and great views of the Pacific Ocean Sunsets. A great value for the location although the hotel is older than most others it is charming, clean, and the staff is friendly and helpful to whatever your needs are. Language is not a barrier.

Helpful?
5 Thank John R
PacBeach H, Guest Experience Manager at Pacific Beach Hotel, responded to this review

Aloha John R, What a marvelous 5-star review! We are extremely happy that we cannot stop smiling after reading your review! Thank you for acknowledging the friendliness of our team. We look forward to your return visit! Mahalo! Asari Ji Guest Experience Manager More 

hnl
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 21 January 2015

Pacific Beach Hotel is on the Diamond Head end of Waikiki. It is next to McDonald's (think breakfast) and close to all the stores and a huge variety of restaurants. The beachfront rooms have unobstructed beach views and are large and up-to-date. Hade small fridge and microwave. Hotel lobby is full of various shops, including ABC store, and Oceanarium is... More 

Helpful?
2 Thank bigC
PacBeach H, Guest Experience Manager at Pacific Beach Hotel, responded to this review

Aloha bigC, I am delighted to hear that we exceeded your expectations! You gave the readers some wonderful suggestions and I am sure they will greatly appreciate it. Our Oceanarium Restaurant also has a great a la carte menu available and you should try it next time! I am happy to hear that you will come back again and we... More 

Maui, HI
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 January 2015

Very comfortable bed with an amazing oceanfront view. Staff was friendly. Certainly not five star and a bit dated but great for the price. Like I said super comfy bed and an amazing view! Excellent location right across the street from Waikiki beach, restaurants and attractions are within walking distance.

Helpful?
3 Thank Ksmui
PacBeach H, Guest Experience Manager at Pacific Beach Hotel, responded to this review

Aloha Ksmui, We truly appreciate your praises regarding our comfortable bed, amazing view, and friendly staff. I also want to let you know that we are very close to finalizing our exciting plans for our upcoming renovation. We love to have you back again and please stay tuned! Mahalo! Asari Ji Guest Experience Manager More 

Melbourne, Australia
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 January 2015

No complaints as a whole. The bed was comfortable, the room was clean. All of the staff were very friendly. I think the hotel needs a facelift but that's about it. The beach is straight across the road and the hotel is down the end of Kalakaua Avenue where all the shops are so you get a nice long walk... More 

Helpful?
1 Thank StephiFord88
PacBeach H, Guest Experience Manager at Pacific Beach Hotel, responded to this review

Aloha StephiFord88, Thank you so much for giving us 5-stars! We are absolutely delighted to hear your kind words about our comfortable bed, clean room, friendly staff, and great views. I am sorry that one of our room service staff misunderstood your tip, but I am glad you enjoyed our seafood buffet. You mentioned that our hotel is in need... More 

Allentown, Pennsylvania
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 January 2015

Our stay from January 10 to 16, 2015 came off without any flaws overall. I have no affiliation with this company in any way, the manager was responsible enough to respond personally to my 'in house' survey. They will be doing renovations so yes I would to go back without hesitation. We stayed in room 1617, the view from the... More 

Helpful?
2 Thank billhrsh
PacBeach H, Guest Experience Manager at Pacific Beach Hotel, responded to this review

Aloha billhrsh, Wow! You made my day! We had to admit that we were blushing a bit after reading your review. Our management team checks all the feedback from our guests every day for our improvements and I am pleased to know that we are headed in the right direction. Our staff care so much about our guests and love... More 

Toronto
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 January 2015

We toured Hawaii for 2 weeks so have lots to compare with... This hotel is terrible. Right from them messing up our confirmed King suite and giving us 2 single beds to the 1" gap under the door and all rooms have it so it is very loud from people in the hallways. We had to roll towels up and... More 

Helpful?
8 Thank JenniGiudice
PacBeach H, Guest Experience Manager at Pacific Beach Hotel, responded to this review

Aloha JenniGiudice, I want to first thank you for staying with us. I am very shocked and disappointed to read your review that your stay was less than enjoyable. I hope you can accept my sincere apologies for falling short of your expectations and for the inconvenience you encountered with your reservation. I would like to speak with you directly... More 

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Amenities

Highlights
  • Room Service
  • Spa
  • Beachfront
  • Bar/Lounge
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Located across Waikiki Beach with views of the Pacific Ocean, Waikiki City Lights, and Diamond Head landmark. Full service hotel with 839 guestrooms, island-style family dining, flexible meeting space, 24-hour fitness center, self or valet parking, business center and gift shops. Please note: Oceanarium Aquarium currently undergoing refurbishments through Summer 2017. ... more   less 

Additional Information about Pacific Beach Hotel

Address: 2490 Kalakakua Avenue, Honolulu, Oahu, HI 96815-3286
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range: $234 - $491 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pacific Beach Hotel 3.5*
Number of rooms: 839
Reservation Options:
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Also Known As:
Pacific Beach Honolulu
Hotel Pacific Beach
Pacific Beach Hotel At Waikiki
Pacific Beach Hotel Honolulu, Hawaii
Hotel Style:
#13 Business Hotel in Honolulu
#16 Spa Hotel in Honolulu
#24 On the Beach Hotel in Honolulu
#25 Family Hotel in Honolulu
#25 Romantic Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Pacific Beach Hotel staff and other travellers.
130 questions
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Questions? Get answers from Pacific Beach Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for the renovated rooms”
 of 5 bubbles 234paulap, 30 Nov 2016 | Read review
“No internet in room 2754 or 2752. Not sure which.”
 of 5 bubbles rickb896, 20 Nov 2016 | Read review
“Ocean FRONT for the best view of the surf.”
 of 5 bubbles oahusquidx, 20 Nov 2016 | Read review
“The hotel has beach chairs available for their guest's use. Sign them out at the front counter.”
 of 5 bubbles Pat6181, 15 Nov 2016 | Read review
“Ask if renovations are complete. Our room was classified as partial sea view, and was gorgeous as we looked at Diamond Head, and the ocean.”
 of 5 bubbles LuluWoolgoolga, 9 Nov 2016 | Read review
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