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Our recently renovated hotel will provide you with an unforgettable stay here in Mason, Ohio. At the TownePlace Suites Cincinnati Northeast, each room comes fully-equipped with a kitchen, desk and ergonomic work chair, high-quality bedding, an HDTV, and free WiFi is offered throughout...
Offers from TownePlace Suites Cincinnati Northeast/Mason
We stayed here for a Kings Island trip in a studio king suite. Little warning about size: if you plan to use the sleeper sofa folded out it does leave room to walk around but not much. We only had one kid so it stayed...More
My first choice was a Marriott courtyard but it was sold out. So I selected this hotel since I am a loyal Marriott customer. When I entered this hotel the front desk is set up is strange. There is a small foyer with the desk....More
Thank Beth W
Response from Amanda M, General Manager at TownePlace Suites Cincinnati Northeast/MasonResponded 3 weeks ago
Please accept our apologies for the multiple issues you experienced during your stay. I am disappointed that your stay was anything less than perfect. I have taken your feedback to each department supervisor and all the issues mentioned have been corrected. If we can be...More
Upon checkout my credit card was charged $78.00 for incidentals. I informed the night manager/clerk that we would be checking out very early in the morning. She told me of the phone charges but did not have the authority to adjust my bill. I was...More
We stayed here for guys volleyball tournament for two days. We had nice breakfast selection each morning. The hotel was nice and set out food early for guys as we needed to be at courts at 7:00 am. Muffins, croissants ,bagels, eggs,fruit, waffles, cereal,yogurt. Nice...More
I’ve delayed giving my review of this hotel for a couple of weeks because I have such mixed feelings about it that it was hard to decide on a star-rating for it. I finally decided on giving it 3-stars. The reason it was difficult to...More
1 Thank travelswithdogs4fun
Response from Amanda M, General Manager at TownePlace Suites Cincinnati Northeast/MasonResponded January 19, 2018
Thank you for choosing to stay at the TownePlace Suites Cincinnati Northeast/Mason and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have...More