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Wasn't impressed by the woman checking us in. She almost seemed to be bothered by the process.
Our room was large and clean and the bed was comfortable. Had to ask for another blanket for the sofa. Please switch the doors on the fridge to...More
Response from AmandaM9493, General Manager at TownePlace Suites Cincinnati Northeast/MasonResponded 2 weeks ago
Thank you for taking the time to provide feedback from your recent stay at our hotel. I am sorry that we did not exceed your expectations, we take great pride in providing a safe, clean hotel for our guests and will use your comments to...More
I have stayed at this hotel off and on the Last 5 Years. My family and I stayed there the third week of July and had two rooms. The first two rooms smelled very bad. They smelled like wet dog and BO. I know they...More
Friendly staff and spacious rooms for the price but our room was very dirty. I think 5 minutes spent cleaning before we got there . Half drank water bottle sitting on the counter when we checked in. A prescription bill sitting on the night stand....More
We stayed here for a Kings Island trip in a studio king suite. Little warning about size: if you plan to use the sleeper sofa folded out it does leave room to walk around but not much. We only had one kid so it stayed...More
My first choice was a Marriott courtyard but it was sold out. So I selected this hotel since I am a loyal Marriott customer. When I entered this hotel the front desk is set up is strange. There is a small foyer with the desk....More
Thank Beth W
Response from Amanda M, General Manager at TownePlace Suites Cincinnati Northeast/MasonResponded June 25, 2018
Please accept our apologies for the multiple issues you experienced during your stay. I am disappointed that your stay was anything less than perfect. I have taken your feedback to each department supervisor and all the issues mentioned have been corrected. If we can be...More
Our recently renovated hotel will provide you with an unforgettable stay here in Mason, Ohio. At the TownePlace Suites Cincinnati Northeast, each room comes fully-equipped with a kitchen, desk and …Moreergonomic work chair, high-quality bedding, an HDTV, and free WiFi is offered throughout the hotel property. Not to mention each guest gets a complimentary hot breakfast buffet. The hotel features a seasonal outdoor pool, fitness center and is less than a few miles from great restaurants in Mason, Ohio. Nearby dining options include Bravo! Cucina Italiana, Carrabba’s Italian Grill, Mimi’s Cafe, Kyoto Japanese Cuisine and Olive Garden. Also close by you’ll find some of Mason’s most popular tourist attractions including the Cincinnati Zoo, Kings Island, The Beach Waterpark, Heritage Village Museum, Ride the Ducks of Cincinnati, and University of Cincinnati. Plan your extended stay today at TownePlace Suites Cincinnati Northeast! Less
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