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The Westin Cincinnati

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1,035 Reviews from our TripAdvisor Community

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Showing 1,023: English reviews
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Denver, Colorado
Reviewed 2 days ago NEW

We stayed at this Westin many years ago and the high quality service isn't there like it used to be. Room service is quoted as 60 min and after waiting that long it was delivered missing half of it. It took 45 min to bring the rest of it to the room. We had a large group as we were...

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Thank deb7250
Reviewed 1 week ago

The Westin is downtown on the square in Cincinnati.There was a lot of traffic and commotion when we arrived on the square and it toke a few trips around the block before we found the entrance.All in all it is a nice clean hotel with helpful staff. Don't miss the swimming pool on the 17th floor. They open at 7...

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Thank Robert R
Chicago
Reviewed 3 weeks ago

My family stayed here while passing through. The hotel was clean and the rooms were nice. Oddly they offered two full size instead of queens, but they worked for us. We also used the pool and hot tub and enjoyed both. The hotel is right in the center of town so had easy access to Starbucks and restaurants. The hotel...

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Thank johnsjam
Reviewed 3 weeks ago via mobile

I find it easier to read reviews when posted this way: PROS: 1. Downtown & convenient 2. Large rooms/ bathrooms 3. Variety of TV channels 4. Rate (booked through Priceline) 5. Staff very helpful, nice, professional & beyond accommodating 6. Beds were VERY comfortable 7. Bathrooms were clean & had plenty towels and toiletries CONS: 1. Wi-Fi is $14.99.... 2....

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Helpful?
Thank Tess S
NicoleN1044, Reputation Management Specialist at The Westin Cincinnati, responded to this review

Hello, Thank you for taking the time to share your thoughts with us.Although we’re disappointed to hear that your overall experience was not up to your standards or ours, we are grateful that we were able to make some other aspects of your stay enjoyable. This is not typical of our hotel, and we are always looking for ways to...

Centerville, Ohio
Reviewed 3 weeks ago via mobile

Wanted a quick getaway for my 50th!!! Stayed here for 2 nights, wonderful staff from the valet, desk and all the other staff members we encountered!! Very clean rooms, bathrooms and the rest of the Hotel. Will be back for more weekend getaways!!

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Thank Tr236
Orange, California
Reviewed 4 weeks ago

We used the Westin Cincinnati for our daughter’s wedding because it was physically connected to The Center wedding reception facility. Also, they allotted us a bank of rooms for the wedding party and guests at a very reasonable rate. All the hotel staff was very friendly and helpful. Check-in and check-out went smoothly, the rooms were a good size and...

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Helpful?
Thank 10071stevep
NicoleN1044, Reputation Management Specialist at The Westin Cincinnati, responded to this review

Hello, Thank you for taking the time to share your thoughts with us.Although we’re disappointed to hear that your overall experience was not up to your standards or ours, we are grateful that we were able to make some other aspects of your stay enjoyable. This is not typical of our hotel and staff, and we are always looking for...

New York City, New York
Reviewed 20 March 2017

To start, I need to say all the staff we interacted with were super friendly. This hotel was a madhouse though. The lobby is one level up from the street, serviced by escalators. There are elevators, too, but the wait for them ALL weekend long was ridiculous. We stayed on the 4th floor. We actually waited 15 mins for an...

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Helpful?
Thank vintagedeathray
NicoleN1044, Reputation Management Specialist at The Westin Cincinnati, responded to this review

Hello Vintagedeathray, First and foremost, we are sorry to hear that you were not fully satisfied with your overall stay with us at the Westin Cincinnati and would like to apologize for not exceeding your expectations. Since you have mentioned a number of items in your review, I would welcome the opportunity to speak to you in more detail to...

West Liberty, Ohio
Reviewed 13 March 2017 via mobile

We often visit Cincinnati and always try to stay downtown because it is so convenient. This trip I checked Priceline and was able to get The Westin for $95 +tax. There are several 4 star hotels downtown and all are nice but some of the older ones such as The Cincinnatian have small rooms but the atmosphere is great, The...

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Thank Web4214
Seattle, Washington
Reviewed 9 March 2017 via mobile

This is definitely a nice hotel to stay at for business travel. And, it is conveniently located next to many fine restaurants and the theater. The rooms are spacious and staff is courteous. The bar has a nice wine selection.

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Thank Bruce M
Sao Paulo, SP
Reviewed 28 February 2017 via mobile

I have had previous experience with Westin in Panama, and this one in Cincinnati disappointed since previous experience was much better. Pros: 1) location is very good, walking distance to good restaurants and just in front of the Fountain square; 2) big bedrooms and bathrooms; 3) friendly staff; 4) free wifi. Cons: 1) the front desk is actually in the...

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Thank Toledo_Marcos
NicoleN1044, Reputation Management Specialist at The Westin Cincinnati, responded to this review

Hello, First and foremost, we are sorry to hear that you were not fully satisfied with your overall stay with us at the Westin Cincinnati and would like to apologize for not exceeding your expectations. It is always of utmost important to us to ensure that our guests and customers leave the hotel satisfied at all times. We welcome this...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Overlooking historic Fountain Square and located in the heart of downtown Cincinnati, Ohio, The Westin Cincinnati is the perfect destination for both leisure and business travel. ... more   less 

Additional Information about The Westin Cincinnati

Address: 21 E 5th St, Cincinnati, OH 45202-3114
Region: United States > Ohio > Cincinnati > Central Business District
Price Range: $250 - $547 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Cincinnati 4*
Number of rooms: 456
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Orbitz, Priceline, Expedia, Travelocity, TripOnline SA, getaroom.com and Jetsetter so you can book your The Westin Cincinnati reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Cincinnati Hotel Cincinnati
Westin Cincinnati
Cincinnati Westin
The Westin Cincinnati Ohio
Hotel Style:
#4 Luxury Hotel in Cincinnati
#7 Romantic Hotel in Cincinnati
#12 Business Hotel in Cincinnati
#16 Family Hotel in Cincinnati
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Cincinnati staff and other travellers.
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5 months ago
5 months ago
9 months ago
Fremont, Ohio
over a year ago

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Questions? Get answers from The Westin Cincinnati staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King rooms left plenty of room for guest to mingle before going out.”
julie_rode, 1 Feb 2017 | Read review
“Higher floor Fountain Square view is great but can be noisy late at night.”
KingstonPike, 6 Jan 2017 | Read review
“Request a high floor”
waxgelman, 16 Dec 2016 | Read review
“Ask for a room facing the square”
B881RAmichaeld, 28 Nov 2016 | Read review
“Ask for a room overlooking fountain square. Great view!”
erict252, 21 Nov 2016 | Read review
5 of 5