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All reviews heavenly bed fountain square fountain view across the street pool and hot tub within walking distance self parking location is great first floor floor room heart of downtown front desk staff per day great american ballpark paul brown stadium reds game ingredients
I booked a double queen room with 2 adults and 1 child, when I get the confirmation page sent to my email it showed a $20 extra person fee for a child under 5 years old.
I called the hotel to inquire as to why...More
Now this a Hotel !
From the moment you arrive to moment you leave, the staff at The Westin Cincinnati are excellent at providing customer service. Other hotels should take note on how to treat customers.
Room was super clean, bed and pillows were excellent....More
Date of stay: September 2018
2 Thank Repsol_SP
Response from NicoleN1044, Reputation Management Specialist at The Westin CincinnatiResponded October 12, 2018
Thank you for taking the time to leave us feedback about your recent stay. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We’re thrilled to have you as an advocate...More
So... the hotel itself and its staff... great. Very helpful, room was lovely. Nothing exceptional or mind-blowing, but clean and comfortable and appropriate for the room rates (which were about $200/night during my stay).
However, the noise was really something else. A lot of reviews...More
Date of stay: December 2018
Response from JessicaC9130, Manager at The Westin CincinnatiResponded 1 week ago
Thank you for taking the time to review your recent stay at the Westin Cincinnati. I was very pleased to hear that you enjoyed our accommodations and customer service! As we pride ourselves on delivering a memorable hotel experience during your travels, we...More
Room is spacious but the elevators are ridiculous!! We were on the 10th floor and the wait time was 10 to 15 minutes for an elevator. We finally started to take the stairs, 10 floors!! The hotel is located between the Cincinnati Reds and Cincinnati...More
Date of stay: November 2018
Response from NicoleN1044, Reputation Management Specialist at The Westin CincinnatiResponded 3 weeks ago
Thank you for writing to us and giving such a comprehensive review. I am so sorry to learn about your experience with our elevators. We have addressed your comments with our Chief Engineer who looking into the problem. Thank you again for...More
Do not recommend. Our bad night started as soon as we arrived with a very rude valet parking attendant. We then got locked out of our room from 9:30pm to 12:30am. We sat in the lobby for 3 hours (With two children) waiting on them...More
Date of stay: November 2018
Response from NicoleN1044, Reputation Management Specialist at The Westin CincinnatiResponded 4 weeks ago
Thank you for taking the time to review your recent stay at the Westin Cincinnati.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our...More
Response from MarkandBetsy | Reviewed this property |
About a mile north - easy walk through urban area. Westin sits at sixth and vine. Music hall at 1241 elm. I’d walk north on vine to central parkway, then west (left) 2 blocks to elm and north 2 blocks.