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El Conquistador Resort

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1000 El Conquistador Avenue, Fajardo 00738-3711 Puerto Rico
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19 and is temporarily closed until 2021-05-20.Read more
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Traveller (4920)
360
Panoramas (27)
Room & Suite (892)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 21-04-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Conquistador Resort
Updated 21-04-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 4 hotels in Fajardo
Location
Cleanliness
Service
Value
Re-Opening on May 21, 2021! This award-winning oceanfront iconic resort sits atop 300 feet above sea level, overlooking Caribbean Sea, Atlantic Ocean and adjacent islands. Check out the dramatic views, the private island of Palomino (temporarily closed until late-summer 2021), 18-hole Arthur Hills golf course or the Coqui Water Park - it's all part of this Caribbean paradise.
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Full view
Property amenities
Paid private parking on-site
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Boating
Diving
Babysitting
Children Activities (Kid / Family Friendly)
Secured parking
Hot bath
Lazy river
Pool / beach towels
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Complimentary instant cofffee
Complimentary tea
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Golf course
Tennis court
Water park
Billiards
Waterslide
Highchairs available
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Harbour View
Languages Spoken
English, Spanish

Location

Full view
49Car recommended
Grade: 49 out of 100
12Restaurantswithin 1 km
1Attractionwithin 1 km
7796Reviews352Q+A100Room tips
Traveller rating
  • 3,004
  • 2,399
  • 1,216
  • 718
  • 459
Time of year
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Popular mentions
TarikAlmusa wrote a review Mar. 2020
Chicago, Illinois2 contributions2 helpful votes
Puerto Rico holds a special place in my heart, I have been visiting throughout my life because it is so accessible and easy to get to. This review is for last summer, so it may be a bit outdated, but the fact that the hotel has been around for so many years, is validation enough how good it is. This was my first time staying in the Fajardo area, it's about a 30 minute drive to the main San Juan zone, but we actually never left the hotel, we found everything we needed on site. Plentiful in pools, beach, restaurants, and service, it's an option for us next summer.
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Date of stay: July 2019
Location
Service
Sleep Quality
1 Helpful vote
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RebRenee wrote a review Mar. 2020
San Rafael, California26 contributions19 helpful votes
+1
El Conquistador Resort as it currently stands holds a huge amount of potential but has a long way to go. They took a huge hit with Hurricane Maria and are under major renovations. When we were there in mid-March, 2020, it appeared that about 1/4 of the resort was up and running. Our room was clean and comfortable, while slightly dated, and there were two pools and a hot tub open, so that was nice. The rooms could stand some updating, for things like doors that keep out the hallway noise and bathtubs that aren’t peeling, but the bed was comfortable, the towels and sheets were clean, and there was a nice walk-in closet with a full-length mirror. To some degree, it felt like they were patching up holes rather than replacing things that needed replacing, but I’m not sure what their long-term plans are. There’s a cafe that opens at 0700, and one bar/restaurant with a very small menu, so unless you want to eat pizza and quesadillas every night, plan on leaving the resort for real meals. Also, the drinks were prohibitively expensive (I’m talking $14 for a maybe 10-ounce blended drink in a little plastic cup). They are unable to charge purchases or meals to your room, so come prepared to bring your wallet whenever you leave your room. The music played by the pool, whether live or recorded, was extremely loud, to the point of making the area anything but relaxing. I’m not an old fogey, I swear, but the bass was so loud that it rattled the ground from across the pool. We tried to avoid the music by moving to the other pool, but there wasn’t a shady spot in sight. The two umbrellas down there were screwed into the ground and being used. We asked the staff if there might be more available, and they said that’s all they had. We found a shady spot at the first pool, and when I asked them to turn the bass down a little, they appeared to try but I was unable to discern any difference. I know I sound like an old, crotchety lady, but I’m telling you, we couldn’t talk to each other because it was so loud. The wifi was spotty and unreliable, but we had adequate cellular service to get by without it. The TV in our room was huge and awesome with satellite channels, so that was another positive thing. Overall, you can tell that El Conquistador Resort used to be a very luxurious resort that catered to families (it used to have a water park, funicular that went down to the marina, and another pool, but all of them were under renovation when we were there), but for the moment, it’s pretty dated and limited in its amenities. I look forward to seeing how the renovation turns out and hope they’re able to bring it back to its original splendor.
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Date of stay: March 2020Trip type: Travelled as a couple
2 Helpful votes
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Shaindy J wrote a review Mar. 2020
1 contribution2 helpful votes
overall our experience was amazing, whatever parts of the hotel that is functional now during renovations was perfect! and the staff all went out of their way with exemplary service. grounds and rooms are pretty clean although the hallways and rooms did have a bit of an interesting smell. pools were gorgeous, not all of them were the cleanest but the main pool was always spotless... we did have issues with the fire alarm, it kept going off and once even went off at 3 am
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Date of stay: February 2020
Rooms
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2 Helpful votes
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Carlos M wrote a review Feb. 2020
Wood Dale, Illinois5 contributions2 helpful votes
I was supposed to spend 5 night here but ended up leaving the next day. First the hotel smells like mildew everywhere. Hurricane Maria really did a job on this place which really sucks because it's such a beautiful place. But it shouldnt be opened to the public yet. Aside from the smell the AC in my room didnt work, I called the reception and they said the would have maintenance look at it. Well i fell asleep waiting and they never came to my room neither did they call me to tell me anything. The next morning we got up and left for the beach, When we got back the thermostat said it was set to 65° but the room felt like it was 90° i called the reception again only to find out that the AC was out in the entire hotel. I decided to book somewhere else. Even though i complained on the first day they still ended up charging me for the night. Before opening up to the public this place needs major work. I do not recommend this place at this time.
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Date of stay: February 2020
2 Helpful votes
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Lisa W wrote a review Feb. 2020
1 contribution1 helpful vote
Seriously trust me don't come here to this overpriced, overrated place. It was Filthy dirty bed sheets, the food is Americanized crap, nothing was open. Roaches everywhere. Such a Shame. The neighborhood is beautiful. Breathtaking views. Flamego beach near by. Just eat food outside of the hotel and save some money.
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Date of stay: February 2020Trip type: Travelled with family
1 Helpful vote
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PRICE RANGE
US$152 - US$490 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el conquistador resort, a waldorf astoria hotel fajardo, waldorf astoria fajardo, el conquistador hotel puerto rico, conquistador hotel puerto rico, el conquistador puerto rico
LOCATION
CaribbeanPuerto RicoFajardo
NUMBER OF ROOMS
230
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Frequently Asked Questions about El Conquistador Resort
Which popular attractions are close to El Conquistador Resort?
Nearby attractions include Coqui Water Park (0.4 km).
What are some of the property amenities at El Conquistador Resort?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at El Conquistador Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at El Conquistador Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at El Conquistador Resort?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to El Conquistador Resort?
Conveniently located restaurants include Las Vistas Café, Kasavista, and Calizo Seafood Restaurant kiosko.
Are there opportunities to exercise at El Conquistador Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at El Conquistador Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does El Conquistador Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at El Conquistador Resort?
The staff speaks multiple languages, including English and Spanish.
Does El Conquistador Resort have any great views?
Yes, guests often enjoy the harbour view available here.