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Wow - what a beautiful spot to vacation. The accommodations were fabulous, the staff was attentive, the food was great and we would go back in a heart beat. We even considered going back for our honeymoon but it was sadly closed due to the...More
Thank Michael D
Response from FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded November 20, 2017
Thank you for your 5 star review! I am happy to see that you had a lovely vacation experience during your recent stay with us. Thank you for your well wishes and we hope to see you in 2018!
Absolutely beautiful. Amazing service. Sending a huge shout out to Heidi Rea for always going above and beyond. She is a huge asset to your establishment. Entire staff was so friendly. We will definitely go back.More
Response from Al A, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded November 11, 2017
Thank you for taking a moment to share your experience during your stay at El Conquistador. I would also like to thank you for acknowledging Heidi , for this serves as motivation and as an example to other team members.Again, we are delighted you enjoyed...More
This resort is extremely outdated and the staff, especially the General Manager, lack appropriate customer service skills. Update the resort and fire the GM or else this resort will stain Hilton's brandMore
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3 Thank 473justin
Response from Matt L, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded October 9, 2017
Hello Justin, Thank you for taking the time to share some of your thoughts from your recent visit to the resort, despite leaving the resort unsatisfied. I want to extend my apologies for the poor customer service received as we always aim to ensure our...More
The hotel has great views of both the east side of Puerto Rico looking toward the keys, Palomino island that belongs to the hotel, Culebra island, and on a clear day a view of St. Thomas, Island. The pools are connecting with great pillars, bar...More
2 Thank astro14
Response from FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded October 12, 2017
Thank you for your 5 star review. We look forward to having you stay with us again in the future.
Hello Stephanie, the hotel will be open, but we are not operating as a resort. Palomino Island, Coqui Water Park, Waldorf Spa are all closed. Most of the restaurants are also closed. Please check our website for what is... More
Hello Stephanie, the hotel will be open, but we are not operating as a resort. Palomino Island, Coqui Water Park, Waldorf Spa are all closed. Most of the restaurants are also closed. Please check our website for what is avail as we are housing workers doing relief efforts for the island. Thank you