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El Conquistador Resort, A Waldorf Astoria Resort

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Traveller (4870)
Room & Suite (1358)
Pool & Beach (844)
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Overview
  • Excellent41%
  • Very good30%
  • Average15%
  • Poor9%
  • Terrible5%
Travellers talk about
“private island”(1,306 reviews)
“palomino island”(1,772 reviews)
“water park”(1,027 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Offers from El Conquistador Resort, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
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Offers from El Conquistador Resort, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
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Reviews (7,754)
There are newer reviews for El Conquistador Resort, A Waldorf Astoria Resort
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7,128 results
Traveller rating
2,599
2,253
1,169
688
419
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2,599
2,253
1,169
688
419
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All reviewsprivate islandpalomino islandwater parkla marinapuerto ricomarina areachopssplash barferry ridehorseback ridingcable carrented a carwater shoeswalk in closetcafe caribeocean viewlas casitas
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21 - 25 of 7,128 reviews
Reviewed 20 September 2017

Most disappointing vacation Hilton experience started at check-in when I informed I was a Hilton Honors member and asked could this stay be added to my HH account. He rudely snobbishly, dare I say callously, replied no because I had booked my reservation through a...More

Review collected in partnership with Waldorf Astoria
5  Thank 447angeliquej
Response from FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 12 October 2017

Thank you for taking the time to share your review and your candid feedback. As you may know the resort is currently closed until after 12/31/17 due to the passing of Hurricane Maria. We will be sure to take your comments into review as we...More

Reviewed 19 September 2017

Disappointed with the room upkeep during my stay. The bathroom was leaking water from the ceiling. When calling the front desk it took awhile to arrive to the room which no one ever came at all. DisappointedMore

Review collected in partnership with Waldorf Astoria
6  Thank barryr869
Response from FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 12 October 2017

Thank you for taking the time to share your review and your candid feedback. We are sorry to see we did not exceed your expectations during your stay. As you may know the resort is currently closed until after 12/31/17 due to the passing of...More

Reviewed 19 September 2017

Facilities and the location of the hotel are wonderful, most of the staff was very friendly and attentive though unfortunately some cared little in providing proper and meaningful service at a hotel of this quality

Review collected in partnership with Waldorf Astoria
1  Thank jorgegW7742TR
Response from FelicianoL1, Public Relations Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 12 October 2017

Thank you for your 4 star review. I am happy to see you enjoyed your overall stay and that our team members helped make your stay more enjoyable.

Reviewed 19 September 2017

Other than the outside bar where we were ignored the staff was very attentive. Considering Hurricane Irma had just passed thru, the grounds were well kept and beautiful. Please note that access to the beach is only by Ferry, which leaves every hour. Several shops...More

Review collected in partnership with Waldorf Astoria
2  Thank Elaine F
Response from FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 12 October 2017

Thank you for sharing your 4 star review. We appreciate your candid feedback and will be sure to keep this in mind when we re-open the resort after 12/31/17 due to the passing of Hurricane Maria.

Reviewed 18 September 2017

The staff was very attentive. We were there during the off season so all the services were not open but in general worth the stay. Overall the food was great. Although a bit pricey but for a resort I expected the higher prices.

Review collected in partnership with Waldorf Astoria
2  Thank John O
Response from FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 12 October 2017

Thank you for sharing your review with us and for highlighting the service you received from our team members during your stay. We look forward to welcoming you back soon.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Beachfront
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Babysitting
Airport Transportation
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Golf Course
Hot Tub
Outdoor pool
Details
Price range
US$209 - US$321 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$209 - US$321 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (4870)
Room & Suite (1358)
Pool & Beach (844)
Dining (198)
Amenities (234)
Family and Play Areas (36)
Business Centre & Event Rooms (25)
Questions & Answers
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wenlub23
3 April 2018|
Answer
Response from Joel A | Reviewed this property |
May be January 2018
0
Votes
Anita G
10 March 2018|
AnswerShow all 2 answers
Response from Joel A | Reviewed this property |
Next Year Probably January 2019 They Rebuilds The Hotel The Hurricane Destroy 90% of Rooms, Restaurants, Port , Marina And they working With the Insurance To Get done ✅..
1
Vote
guylathrop
12 February 2018|
AnswerShow all 2 answers
Response from Joel A | Reviewed this property |
No The casino was closed couple yrs ago some Hotel Has Cacinos In PR But this Not anymore sorryb
0
Votes
Room Tips
"Get Oceanview room"
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"Marina view, ground floor"
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"Save your money for a hotel with better service"
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"Choose the ocean view or partial ocean."
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