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Las Casitas Village, A Waldorf Astoria Resort

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Las Casitas Village, A Waldorf Astoria Resort
Las Casitas Village, A Waldorf Astoria Resort
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1,568 Reviews from our TripAdvisor Community

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There are newer reviews for Las Casitas Village, A Waldorf Astoria Resort
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Showing 1,474: English reviews
San Juan, Puerto Rico
Reviewed 6 June 2016

There is so much to say about our amazing stay, these lines are not enough to describe the amazing experience we encountered during our stay. We arrived on Friday night and it only took us 5 minutes to check-in and went straight to our room. The room was extremely clean, it really felt like a home away from home. The...

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Helpful?
2Thank Rocco0616
Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Dear Mrs. Rivera, It was our pleasure to have you and your family as our guest in Casitas. We thank you for your stay, for the beautiful review and for your feedback on our employees. Visit us back! Sincerely, Maria Vega

San Juan, Puerto Rico
Reviewed 3 June 2016

Service, room, Pools, Palomino, water park, internal transportation was excellent. Recommended for family vacations. Good weather and beautyfull View. Very clean and secure. Al membresia of my family aré satisfied with the ammenities.

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank Ilive1pi
Maria V, Las Casitas Village Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Thanks for your stay, hope to have you back soon! Cordially, Maria Vega

Puerto Rico
Reviewed 1 June 2016

Super comfortable, luxurious accommodations with all kinds of amenities. The hotel has everything to make the stay fun and different. Different pools and dining options, stunning views, shuttle service.

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank icanell
Maria V, Manager at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Thank you for your stay and for taking time to share with us your feedback. Hope to see you back in the near future.

New Castle, New Hampshire
Reviewed 1 June 2016

Wasn't impressed. Great location, can't take that away. Staff super friendly and helpful, really some of the nicest staff I've met at any hotel around the world. But it's an enormous, and dated, complex of buildings which is not at all "new visitor friendly". Useless resort map. No book in room outlining restaurants with menus. Passable food at restaurant where...

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Helpful?
Thank PeterMcGowan
Maria V, Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Thanks for taking time to review our hotel, guest feedback and comments are great tool to improve our service. Thank you for sharing, Maria

Kalamazoo
Reviewed 1 June 2016

Staff is outstanding !! Specially thanks to Mr. Steban who tried to make the entire time a very pleasant one. This Hotel should be very proud of Mr. Steban and its customer services attitude. Great example to others. It really made a difference.

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Helpful?
Thank Tony G
Maria V, Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Thanks for your stay and for your feedback! Hope to have you back in the near future. Sincerely, Maria Vega

Reviewed 1 June 2016

With a family of 3 kids, we decided to stay at Las Casitas Village and definitely is an excellent place to stay with your family. We have a lot of fun, the boat to Palomino Island was excellent and the Coqui Water Park my kids love it.. 100% recommended

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank 630adriang
Maria V, Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Thanks for your review! Hope to have you back. Sincerely, Maria

San Sebastian, Puerto Rico
Reviewed 1 June 2016

excellent staff, well clean, staff was friendly and very helpful,pools where clean,hallways without a paper in the floor, surroundings beautiful and well keep, gorgeous landscape. Security was excellent. front desk personal very courteous and very helpful

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank Luis Fernando S
Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Thank you for your stay with us and for sharing your feedback. Sincerely, Maria

Lutz, Florida
Reviewed 1 June 2016

Felt disappointed with price to service and room. Rough customer dynamic, more like if I needed them when I am actually paying high for the room and service. Not as clean as you would expect. Just over priced and rated! Not a 5 star for sure!

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank vidalmorales
Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

I would like to thank you for taking the time to review our property. We take a great deal of pride in delivering consistently high levels of service throughout the resort, but it is apparent that we did not exceed your expectations. I am sorry that we failed in your case. Your comments are great value for us and for...

Miami, Florida
Reviewed 30 May 2016

Great amenities, our room was clean and neat, the staff was cortious and friendly, the view of the hotel is beautiful every way you go, they had great nightlife entertainment, their Island is awesome, we all three enjoy every single minute of our stay!

Review collected in partnership with Waldorf Astoria
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Thank Sarita M
Reviewed 28 May 2016 via mobile

This was our third trip to El conquistador. We stayed in Las Casita's village to accommodate our three adult children and were beyond surprised by the outstanding service we received. Our butler Gilberto went above and beyond to make our stay one to remember. We are planning our next trip to El conquistador and Las Casita's now and can't wait!...

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Helpful?
Thank Heather H
Maria V, Las Casitas Guest Services DIrector at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Thanks for your stay and for your review of our hotel. Really happy to hear about your experience and about our staff specially Gilberto. Hope to have you back in the near future

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Concierge
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Las Casitas Village is an enclave of private villas that enjoy sweeping ocean views, fully equipped kitchens, personal concierges and butler service. Among many pleasures, enjoy an expansive waterpark, scuba dive, ride horseback, golf or choose from a renowned menu of soothing treatments at the Waldorf Astoria Spa. Las Casitas Village has long been known as the jewel of the Caribbean and has accumulated a list of prestigious awards and accolades including a 4-diamond rating by AAA. Welcome to Las Casitas Village, a Waldorf Astoria Resort. ... more   less 

Additional Information about Las Casitas Village, A Waldorf Astoria Resort

Address: 1000 El Conquistador Avenue, Fajardo 00738-3711, Puerto Rico
Region: Caribbean > Puerto Rico > Fajardo
Price Range: $289 - $768 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Las Casitas Village, A Waldorf Astoria Resort 4.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Las Casitas Village, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
Las Casitas Village, A Waldorf Astoria Resort Puerto Rico/Fajardo
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Questions & Answers

Here's what travellers have asked, with answers from Las Casitas Village, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from Las Casitas Village, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view is worth the money. The balcony is huge and the view is incredible.”
hrc202017, 19 May 2017 | Read review
“I would highly recommend staying in a casita opposed to the main hotel.”
mholt2016, 10 May 2017 | Read review
“Ocean view rooms have breezy covered patios that are great to relax on!”
LeadingABigLife, 7 May 2017 | Read review
“All the rooms are beautiful!”
377urvashij, 2 May 2017 | Read review
“all rooms are fine”
trip647, 26 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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