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Mystique Holbox by Royalton, A Tribute Portfolio Resort

Avenida Pedro Joaquin Coldwell entre Calle Chabelita y Paseo Carey, Holbox Island 77310 Mexico
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Traveller (871)
Pool & Beach (129)
Room & Suite (98)
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About

#1 of 2 resorts in Holbox Island
Location
Cleanliness
Service
Value
Travellers' Choice
Mystique Blue Holbox, a contemporary, luxurious, and exquisite boutique beachfront resort, is located on the exotic Island of Holbox. This small paradisiac 26-mile island is within the protected Yum Balam nature reserve at the north of Mexico’s Yucatan Peninsula.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Babysitting
Spa
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Complimentary welcome drink
Happy hour
Massage
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Housekeeping
Minibar
Cable / satellite TV
Walk-in shower
Room service
Safe
Sofa
Telephone
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Trendy
Languages Spoken
English, Spanish
Hotel links
Special Offer:Earn points toward free nights.

Location

Avenida Pedro Joaquin Coldwell entre Calle Chabelita y Paseo Carey, Holbox Island 77310 Mexico
Name/address in local language
Mystique Holbox by Royalton, A Tribute Portfolio Resort
4.5
932 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Mystique Holbox by Royalton emerges as a beachside haven with its prime location often lauded for offering both proximity to local attractions and a peaceful escape. While the resort's cleanliness and attentive staff, such as Gabino, receive accolades, some guests have reservations about the value, pointing to overpriced services and discrepancies in room portrayals. The vibrant atmosphere, compared to a club due to the ongoing loud music, alongside limited pool space and room amenity issues, are areas where guests suggest there is room for improvement.
Location
Convenient
Atmosphere
Lively
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Sherpa558915 wrote a review Feb 20
2 contributions
We just got back from a wonderful stay on Holbox, at the Mystique by Royalton. I can honestly say that I have never encountered a hotel filled with so many lovely people as we did at the Mystique! The staff is extremely hardworking & earnest and was genuinely invested in making our stay wonderful. We had some excellent meals in the restaurant & with room service, met awesome people from all over the world on the best-kept beachfront on the island (IMO), and got great restaurant recommendations for in town from the front desk staff - who ALWAYS remembered us by name every time we stopped by 😎 and also got us taxis promptly & on time several times. Ari, the General Manager, was a visible presence on property, and checked in with us throughout our stay. The vibe here is very laid back, barefoot casual, go with the flow 🌴 Have to say THANK YOU to Gabino, Jesus, Monserrat, William, Fernando & Carla for making our stay so special!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Don't miss sunset watching on the beach! But bring some bug spray, no-see-ums come out at dusk!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Propietario at Mystique Holbox by Royalton, A Tribute Portfolio Resort
Responded 4 days ago
Dear Sherpa558915, Thank you so much for sharing your wonderful experience at Mystique by Royalton. We are thrilled to hear that your stay was filled with so many memorable moments and that our dedicated staff went above and beyond to ensure your comfort and satisfaction. It's fantastic to know that you enjoyed the delicious meals, met amazing people, and appreciated the laid-back atmosphere of our property. We take pride in providing personalized service, and I'm delighted that our team, including Ari, Gabino, Jesus, Monserrat, William, Fernando, and Carla, contributed to making your stay special. Your kind words are truly appreciated, and we look forward to welcoming you back for another unforgettable stay in the future. Mystique regards, Ari Bialikamien General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Traveler20542570232 wrote a review Feb 3
1 contribution
Heads up to anyone staying at Mystique for their upcoming trip: Do not use any services or consume anything on the hotel premises, even if they assure you it is included. We ended up with a bill for 160 usd upon check out for taking sodas, water and beer from our room refrigerator which we were told was no extra charge upon check in. We even asked the woman checking us in to clarify exactly what we could take; she told us the snacks and the liquor on the shelves above the fridge were an extra charge but the drinks in the fridge were included. Upon checkout we were charged for sodas, water, beer, etc that we took from the fridge. The same woman that checked us in looked me in the eye and said that she never said that to us. It felt like I was in the twilight zone. The general manager came out and argued with us about it for a bit but he was rude and unapologetic so we just paid it and left. A pretty good place otherwise, but I really felt like they were being scammy and I left feeling taken advantage of. Enjoy Holbox!
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, Propietario at Mystique Holbox by Royalton, A Tribute Portfolio Resort
Responded 2 weeks ago
Dear Traveler20542570232, We appreciate you taking the time to share your experience at Mystique Holbox. Your feedback is important to us. Regarding the mini-bar in the room, we want to clarify that the usage of the mini-bar itself does not come with an additional cost. However, the consumption of the snacks and beverages from the mini-bar is not included in the room rate and is chargeable. We apologize if there was any misunderstanding in this matter. For detailed information about what is included and what is chargeable during your stay, we recommend checking our official website or contacting our guest services. We strive to provide clear and accurate information to all our guests to avoid any confusion. We regret any inconvenience you may have experienced during your stay and appreciate your understanding. We hope that you were still able to enjoy the beauty of Holbox Island and have some positive memories of your visit. Should you choose to return in the future, please feel free to reach out to us directly for any clarification or assistance. We would be delighted to host you again. Thank you for choosing Mystique Holbox. Sincerely, Ari Bialikamien General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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born2sunbathe wrote a review Jan 2024
New York City, New York32 contributions
Reading the mixed reviews on this hotel, I was on the fence when I booked and was expecting the worst and hoping for the best. All in all, I really liked this hotel. It’s not a luxurious property, but it’s clean, cute, the room was a a good size and the hotel is very well located. The hotel manager and staff were accessible, friendly and helpful, and the beach was probably the cleanest of any of the nearby hotels. The food isn’t anything great, but you’re so close to town it’s not an issue. Best part was the price. I would definitely stay here again.
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: If it recently rained on Holbox, bring your Wellies! The roads aren’t paved. Holbox is very low...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, Propietario at Mystique Holbox by Royalton, A Tribute Portfolio Resort
Responded 3 weeks ago
Dear born2sunbathe, Thank you for choosing Mystique Holbox and for taking the time to share your pleasantly surprising experience with us. We're delighted to hear that your stay exceeded your expectations. We appreciate your recognition of the cleanliness and appeal of our property, as well as the spaciousness and location of our rooms. Our team strives to provide a welcoming and friendly atmosphere, and we're thrilled to know that the hotel manager and staff were accessible and helpful throughout your stay. We're especially proud to hear your compliments about our beach being one of the cleanest in the area. We understand the importance of maintaining pristine beach conditions for our guests to fully enjoy. While we're glad you found our location convenient for exploring the town, we're sorry to hear that our food offerings didn't fully meet your expectations. We're continuously working to enhance our culinary experiences and appreciate your feedback. Thank you for acknowledging the value of your stay and for your willingness to return. We look forward to welcoming you back to Mystique Holbox for another enjoyable visit. Mystique Regards Ari Balikamien General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ta B wrote a review Dec 2023
1 contribution
The beach club looked really nice so we wanted to hire 4 sunbeds. The manager himself told us that we could pay $650 pesos per person and that we could spend it on food and drinks. Later when we got the bill we had to pay $720 extra in total for the sunbeds. When we said he told us otherwise before hand he was walking away and came with sercuirity. We explained the whole story and she agreed with us, but than the manager was agaim shouting and saying it was not true, with alot of talking in the end he agreed that he made a mistake but even thougt he would NOT give back the $720. Even though all the rest of the stuff was really nice and friendly but so the manager is a scammer so we would never go back here.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at Mystique Holbox by Royalton, A Tribute Portfolio Resort
Responded Dec 27, 2023
Dear Tatraveler2016 We sincerely apologize for the inconvenience you experienced at our hotel. Your feedback is valuable, and we’re committed to addressing the issues raised. Our team is actively working to ensure improvements in service. We appreciate your patience and hope to welcome you back for a more enjoyable stay in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Yana V wrote a review Dec 2023
4 contributions
We enjoyed a breakfast at Mystique Hotel. The food was delicious and the view amazing. The waiter, Hector, was very friendly. The only negative point was that we had to wait a long time for our food, due to a mix-up in the order. However, they spontaneously offered some fresh fruit for free to make up for it! Would 100% recommend going!
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Propietario at Mystique Holbox by Royalton, A Tribute Portfolio Resort
Responded Dec 14, 2023
Dear Yanav737 Thank you for choosing Mystique Holbox and Fresco Bar & Grill with your presence. Your stay brought warmth to our hearts. We trust you enjoyed the opulent accommodations and impeccable service. Your satisfaction is our reward. Looking forward to the joy of hosting you again for another unparalleled experience Mystique Holbox Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tiffany S wrote a review Dec 2023
21 contributions
Enjoyed a fresh fruit plate, 3 medium sized hotcakes, amazing avocado muffin and piping hot coffee!! Our server was Hector, he was so friendly and provided quick service. Thanks for a great breakfast experience steps away from the water! I
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Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Propietario at Mystique Holbox by Royalton, A Tribute Portfolio Resort
Responded Dec 7, 2023
Dear Tiffany A warm thank you for choosing Mystique Holbox for your recent stay. Your presence was truly appreciated, and we hope you basked in the luxury and comfort our resort offers. We strive to provide exceptional experiences, and we're thrilled to have been a part of your memorable moments. Until next time!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sandovaljesse wrote a review Dec 2023
New York City, New York11 contributions
Mystique at Holbox is a serene experience best enjoyed with family or on romantic holiday. Located on the west end of the Holbox, the property is outside the main center of activity but offers you quiet relaxation. The rooms are beautifully decorated in beach nautical style. The staff is exceptional, including hotel receptionist and restaurant wait staff, including: Hector and Rafael who are very attentive during breakfast and dinners. The pool area is petite but leads you to a beautiful beach front with private tee-pee cabanas
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Date of stay: December 2023Trip type: Travelled with family
Room Tip: During rain the roads make access to the property very difficult
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Propietario at Mystique Holbox by Royalton, A Tribute Portfolio Resort
Responded Dec 7, 2023
Dear Sandoval Thank you for choosing Mystique Holbox for your stay! We are delighted to have had the pleasure of hosting you. Your presence added to the vibrant atmosphere, and we hope you enjoyed the luxurious amenities and exceptional service. We appreciate your trust in us and look forward to welcoming you back for another unforgettable experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John E wrote a review Dec 2023
7 contributions
Where shall I begin? From the GM confirming to me that we had the worst room in the hotel - and there are 6 similarly located guest rooms staring into a 30 feet high blank wall - to the threadbare sheets and faux wood paneling throughout the guest room, any of the other accommodation choices on the remarkable Isla Holbox are preferable. Mystique Blue is beachfront and a lovely location with friendly staff however the property is a complete fraud. If 4 or 5 star hotels are your accommodation preference then bypass this property! I am sorry to submit this review - and Holbox is an absolute “must visit” however just not this hotel!
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Propietario at Mystique Holbox by Royalton, A Tribute Portfolio Resort
Responded Dec 7, 2023
Dear John We are truly sorry that your stay at our hotel fell short of expectations. We value your feedback and have initiated a thorough review of the issues raised. Rest assured, corrective measures are being implemented to enhance our services. We appreciate your understanding and hope for the opportunity to regain your trust in the future. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lindsay O wrote a review Nov 2023
1 contribution
Stayed at the end of October. We were promised a partial refund as the Oceanfront room was not as advertised. Refund was never received, and we were told that a form was emailed to us that needed to be filled out. We never received the form after having it emailed twice. Called to give them a different email to try and were told by the general manager that because we were disputing the charge, that they would no longer do anything to assist with the refund anymore.
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Date of stay: October 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from General Manager, Propietario at Mystique Holbox by Royalton, A Tribute Portfolio Resort
Responded Nov 10, 2023
Dear Lindsay We are truly sorry to hear about your disappointing experience at Mystique Holbox. We value your feedback and take it seriously. We will investigate the issues you've raised and take appropriate actions to improve our services. Please accept our sincere apologies, we will contact you on a DM in order to receive assistance. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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390maricelam wrote a review Oct 2023
Oakland, California45 contributions
During our 5-night stay in Holbox, our first visit to this charming destination, we encountered a mix of experiences: - **Arrival and Reception:** On October 13, after a lengthy journey from San Francisco, Jessica at the reception desk extended a warm welcome and acknowledged my Titanium Elite status. She graciously assisted us in ordering a late dinner and went above and beyond to secure a peaceful room for us. Throughout our stay, Jessica consistently inquired if there was anything more she could do to enhance our comfort. - **Complimentary Breakfast:** We were delighted to have access to complimentary breakfast during our stay. Monserrat, overseeing the restaurant, consistently catered to our needs and greeted us with a warm smile. Our waitstaff, Willie and Hector, provided exceptional service. - **SPA Experience:** Isla Fernanda from the SPA demonstrated a high level of professionalism and kindness, contributing to our overall enjoyment. - **Taxi Service:** Regrettably, we encountered a hiccup with our taxi request. Leo, the person responsible, failed to schedule a taxi for the requested time of 9:35. Our taxi eventually arrived at 9:55, with the driver showing proof of the request made at 9:42. This oversight resulted in undue stress, given our 10:00 AM ferry tickets. Fortunately, we managed to catch the ferry just in time, albeit with heightened tension passed on to the taxi driver. - **Housekeeping:** We observed some minor issues with housekeeping, particularly with regards to towels that were frequently overlooked. Additionally, it would have been a nice touch to have a pen and paper in the room. In spite of these challenges, our stay in Holbox was thoroughly enjoyable.
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Date of stay: October 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at Mystique Holbox by Royalton, A Tribute Portfolio Resort
Responded Oct 20, 2023
Dear Maricela We're delighted to hear about your recent experience at Mystique Holbox. We're especially pleased that you had a great interaction with our dedicated team. Your satisfaction is our top priority, and we're committed to delivering exceptional service. We look forward to continuing to exceed your expectations on your next visit. Thank you for choosing us! Mystique Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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There are more places to choose from in the Holbox Island area.
PRICE RANGE
C$295 - C$378 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooHolbox Island
NUMBER OF ROOMS
38
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Mystique Holbox by Royalton, A Tribute Portfolio Resort - UPDATED 2024 Prices, Reviews & Photos (Holbox Island, Mexico) - Tripadvisor

Frequently Asked Questions about Mystique Holbox by Royalton, A Tribute Portfolio Resort
Which popular attractions are close to Mystique Holbox by Royalton, A Tribute Portfolio Resort?
Nearby attractions include Refugio Holbox (0.2 km), Pandora Holbox (0.5 km), and Escape Room Holbox (0.4 km).
What are some of the property amenities at Mystique Holbox by Royalton, A Tribute Portfolio Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mystique Holbox by Royalton, A Tribute Portfolio Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mystique Holbox by Royalton, A Tribute Portfolio Resort?
Guests can enjoy an on-site restaurant, a lounge, and a free welcome drink during their stay.
Is parking available at Mystique Holbox by Royalton, A Tribute Portfolio Resort?
Yes, parking is available to guests.
What are some restaurants close to Mystique Holbox by Royalton, A Tribute Portfolio Resort?
Conveniently located restaurants include Ki Restaurant, Maiztro Holbox, and Casa Nostra Roof Restaurant.
Are there opportunities to exercise at Mystique Holbox by Royalton, A Tribute Portfolio Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Mystique Holbox by Royalton, A Tribute Portfolio Resort?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Mystique Holbox by Royalton, A Tribute Portfolio Resort?
The staff speaks multiple languages, including English and Spanish.
Is Mystique Holbox by Royalton, A Tribute Portfolio Resort accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.