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TWA Hotel

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One Idlewild Drive JFK International Airport, NY 11430-1962
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US$186
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US$186
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Free cancellation until 21-11-27
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Traveller (1737)
Room & Suite (416)
Dining (122)

About

#48 of 149 hotels in Queens
Location
Cleanliness
Service
Value
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Conference facilities
Paid public parking nearby
Public wifi
Yoga room
Personal trainer
Coffee shop
Restaurant
Breakfast available
Poolside bar
Taxi service
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Gift shop
Non-smoking hotel
24-hour check-in
24-hour front desk
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Cable / satellite TV
Walk-in shower
Safe
Telephone
Bottled water
Private bathrooms
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
Languages Spoken
English, Spanish
912Reviews18Q+A100Room tips
Traveller rating
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Popular mentions
malto wrote a review Jun. 13
Danville, California206 contributions88 helpful votes
I had such high hopes to stay at this hotel and loved the idea of feeling like you have gone back in time. However, on arrival, directions unclear and signage is non existent. Once you do finally find your way to the elevator to the hotel, again there is no signage telling you where the check in counter is until you reach the bottom of the hallway. The front desk staff is lazy and do not even call you up to the counter when you are waiting in line. Worse, the front desk staff I saw literally was slumped over the counter with her chin in her hand. Not one employee of this hotel is helpful, in fact when I asked a question to the front desk, they were condescending. True sign as horrific management! The carpets in this "iconic hotel" hotel are filthy and it's only 2 years old!!!! Prices in bars and restaurants are horrific, even at New York prices. Rooms are small and electronic curtains were ripped and torn in our room. There is no place at this location to purchase bottled water, advil etc. As convenient as it is to the airport for an early morning flight, I would rather take a horse and carriage to a close by Marriott then stay here again!
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Date of stay: June 2021
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YRE wrote a review Jun. 13
Washington DC, District of Columbia45 contributions37 helpful votes
+1
The TWA hotel is decent. It’s an odd mix. The building in stunning - what it should be - a perfect restoration of the TWA terminal. The rooms are lovely. It’s a five minute walk from Terminal 5 AirTrain station that goes between terminals. Guests range from flight crews and travelers to many (many) on weekend getaways, staycations and weddings. They can be loud. The room next to ours was a nonstop drinking party and horribly loud. Soundproofing is great but we could hear our neighbors party hard, likely amplified by the connecting doors. Several other rooms on the hall were having similar party-like events and going between rooms. For a four star hotel, service is minimal, amplified by the post-COVID environment. Rooms have an odd collection of perfect stemware (glasses) but no minibar. No coffee machine - Nespresso or something would be nice. No slippers (they will sell them to you for $15) - we asked housekeeping and were directed to the TWA shop. Large bottles of shampoo and body wash in the shower but no bar soap at the sink. No lotion. They were able to produce bar soap after several calls to the desk - the first few were unanswered. Check in lines were very long at the desk even to get to the self-check in machines that they also offer (sort-of). Staff was not particularly helpful. The Paris Cafe is by Jean-Georges but don’t assume the name guarantees a large menu or great food. It’s open for dinner but not breakfast. No room service. Breakfast options are limited - basically a simple food court with bagel sandwiches and a coffee bar. In short, nice to see the building but the party atmosphere and poor service do let it down, especially at the price point and what they appear to be aiming for. Rooms themselves are spotless with nice bathrooms (a big plus) but the hallways were always dirty and needed a serious scrub down. The toilet in our room had a seat (the lid) that was broken - simply not attached - housekeeping should have removed the lid or fixed it - that said, they just rested it on the toilet seat. Not professional. That said, it’s the only hotel in JFK airport proper so we will be back as it is better than anything else the airport has ever had. Sadly, the room aircon failed around 11pm or just can’t keep up. No matter what is was set at (finally down to 66F), the room stayed at 73F and stuffy. Never corrected itself and alas it was around midnight we noticed it so a bit late to call down. In short, great to see this building and amazing restoration and concept. Just wish standards would bump up a bit.
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Date of stay: June 2021
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Room Tip: Suites are not really suites (at all) but offer much more space than the regular rooms - think of...
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Randy and Rusti S wrote a review Jun. 13
Atlanta, Georgia324 contributions31 helpful votes
The positives: Great location, very close to the airport on Terminal 5. We had a great view and the bed was excellent. The hotel was clean. The negative: We tried to call the front desk from Terminal 4 to find out how to get there (there is an airport shuttle train to Terminal 5). It’s the middle of the day and I let the phone ring for 20 minutes. The staff never answered. If I’m going to pay $300 a night for a hotel room, I expect the telephone to be answered when I call. The hotel is not easy to find. There are markings, follow the red signs, but they’re difficult to see and it’s quite a journey With multiple elevators, and turns. Once we arrived at the hotel, the staff acted like they were doing us a favor. Definitely not trained in customer service All the amenities are very overpriced. We tied to go grab a beer at the pool bar. It was empty. They wouldn’t let us come in unless we paid the $50 cover per person. Per person! And they said you normally need reservations For the pool bar. I’m guessing we’re just uninformed and it is some kind of famous spot, but the place was empty. This place thinks it’s some type of a resort. Like Disney world without the staff training. Hint: It’s not... The cost of the actual services they provide in the hotel, like drinks and the food, it’s very overpriced. Although I love the location, we would not stay here again
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Date of stay: June 2021Trip type: Travelled as a couple
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likemagic wrote a review Jun. 13
Raleigh, North Carolina393 contributions76 helpful votes
I was stranded at JFK overnight due to a missed connection. I was pleasantly surprised to find JFK now has a hotel at the airport. I was very pleasantly surprised by the convenience and the quality of the hotel. I had a king room. It's small but it's not designed for extended stays given the location. The bed was very comfortable. The pillows were down. The room was clean and modern. Everything I needed was there except a stocked minibar. I noticed sever reviews referenced missing towels or toiletries, but my room was fully supplied. The hotel has a lovely, authentic retro design. It doesn't feel kitschy, It feels like stepping back in time. There is a snack bar open 24 hours so there are always hot food, snacks and drinks available if you are willing to go to the lobby to get them. The front desk staff were rude.
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Date of stay: June 2021
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takosushi wrote a review Jun. 12
Philadelphia, Pennsylvania10 contributions21 helpful votes
Pre-paid for a room, landed past midnight on a cross-country flight to find they had no room for me. Went to the bar to get a drink but it was closed already. No decent food to be had so I ate ice cream for dinner. Cane back to check-in and there was a crowd of another 15 people with no rooms. Oddly I saw people get checked into rooms while waiting. Finally got a room and it was a downgrade from what I paid for. No apology. No discount. No acknowledgment at all. I took the room and went to sleep. No bottled water in the room or coffee maker. Checking out, the lobby was filled with homeless and tourists. No one picking up garbage. Garbage everywhere. See photos.
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Date of stay: June 2021
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Sleep Quality
Trip type: Travelled on business
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PRICE RANGE
US$156 - US$226 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkQueens
NUMBER OF ROOMS
512
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Frequently Asked Questions about TWA Hotel
Which popular attractions are close to TWA Hotel?
Nearby attractions include The Metropolitan Museum of Art Store (0.5 km), New York Duty Free (DFS) (0.3 km), and Kiehl's (0.5 km).
What are some of the property amenities at TWA Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at TWA Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at TWA Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at TWA Hotel?
Yes, a parking garage, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to TWA Hotel?
Conveniently located restaurants include Virgin Atlantic Clubhouse, The Pool Bar, and Deep Blue Sushi.
Are there opportunities to exercise at TWA Hotel?
Yes, guests have access to a pool, a fitness centre, and a yoga room during their stay.
Does TWA Hotel have an airport shuttle?
Yes, TWA Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are pets allowed at TWA Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does TWA Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at TWA Hotel?
The staff speaks multiple languages, including English and Spanish.