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Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100 Malaysia
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Update from hotel: This property has indicated that they are taking safety precautions against COVID-19 and is temporarily closed until 2021-06-28.Read more
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Traveller (3953)
Room & Suite (717)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 20-06-19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel Penang
Updated 20-06-19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 16 hotels in Batu Ferringhi
Location
Cleanliness
Service
Value
Travellers' Choice
Located at the famous Batu Ferringhi Beach in Penang, Hard Rock Hotel Penang is a trendy hotel that sets itself apart from the conventional beach resort; blending rich music culture, contemporary design, and family friendly facilities. The 6-storey hotel boasts 250 rockin' rooms and suites, most of which feature beach frontage. The modern structure is completed with tastefully furnished bedrooms such as sensual guest bathrooms, Sleep Like a Rock(R) signature bed and modern in-room amenities. All rooms are fully equipped with DVD/CD players, 50-inch LCD TVs, BOSE Sound Systems, complimentary Wi-Fi and wired connectivity and an interactive IPTV system with free HD Blockbuster movies on demand. At the Hard Rock Hotel Penang, we serve rockin' food that is suitable for everyone; authentic American cuisine at the world famous Hard Rock Cafe, delicious Italian food at the Pizzeria and Asian and International cuisine at The Starz Diner. Hard Rock Hotel Penang features the largest free-form pool in Northern Malaysian. With a large play area, the pool is a hit with children. We provide facilities for everyone and plethora of fun activities and entertainment all day. Modern, non-traditional design and cutting-edge technology permeates Hard Rock's extensive indoor/outdoor meeting and event space. Anything from intimate private meetings in Penang to spectacular banquets that seats up to 300 guests, Hard Rock Hotel Penang provides extreme Rock Star service to ensure you a rockin' event success.
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Room & Suite (717)717
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Kids stay free
Valet parking
Wifi
Pool / beach towels
Outdoor pool
Yoga classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Swimup bar
Poolside bar
Game room
Water park
Entertainment staff
Evening entertainment
Waterslide
Nightclub / DJ
Video game console
Babysitting
Books, DVDs, music for children
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Outdoor furniture
Sun loungers / beach chairs
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Family
Languages Spoken
English, Chinese, Malay

Location

Full view
63Somewhat walkable
Grade: 63 out of 100
10Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
7761Reviews144Q+A100Room tips
Traveller rating
  • 3,747
  • 2,683
  • 919
  • 256
  • 156
Time of year
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Popular mentions
Zi Eng T wrote a review May 2021
Penang Island, Malaysia120 contributions55 helpful votes
+1
Impressive manner and polite greet from hotel staff. Well explanation and all the hygiene SOP are implemented.. Feel safe and comfortable with the stay. Swimming pool with professional life guard. Dinner and breakfast all are delicious Will come back again.
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Date of stay: April 2021Trip type: Travelled with family
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Response from Michael Smeeton, General Manager at Hard Rock Hotel Penang
Responded May 9, 2021
Thanks for the fantastic review, ziengt! We are very happy to read that you and your family had such a wonderful time and that you all felt safe and comfortable during your stay with us. We can't wait to rock out with your family again. Best Regards, Michael Smeeton Executive Assistant Manager
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shireenMY wrote a review Nov. 2020
Kuala Lumpur, Malaysia88 contributions37 helpful votes
Hotel's Favourite
Stayed 2 nights to celebrate our anniversary from 7-9th November. From the moment we stepped into the entrance the guys from concierge are ready to help with our luggage ,sanitised them and took them to our room. Adrian at the reception warmly welcomed us and upgraded us to seaview deluxe room. He thoroughly explained everything in a very fine manner. I really appreciate their safe & sound policy. They really went extra miles in providing safer,cleaner environment for thei guests. The room is clean and bed is comfortable. Everything is individually packed,even the towels. The pool is fantastic as always. We went to Star Dinerz for the Saturday Night Live buffet and Eswaran ( I hope I get his name right!) was our favourite server that night. A total gem! The next day my husband got sick and I emailed the hotel regarding the food issue from the buffet and Ayuz their Manager on Duty quickly stepped up,and went beyond measures to make us as comfortable as we can. The chef even prepared soup for my husband and we are very grateful for this. It was such a bummer because our last day is the start of this new CMCO and we can’t use the pool. The hotel is also quite empty because of this CMCO. I really hope they can survive this low season. For me I will surely return to this hotel once this CMCO ended. Take care people! Stay safe!
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Date of stay: November 2020Trip type: Travelled with family
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Response from Michael Smeeton, General Manager at Hard Rock Hotel Penang
Responded Nov. 23, 2020
Hey there, shireenMY! Thank you for this wonderful review. We're pleased to see that from the moment you arrived, our team was well on their way to show you a safe yet rockin' experience with us. The Safe + Sound Guidelines has been developed by a team of hospitality experts in partnership with EcoLab and NSF to provide enhanced cleaning practices, social interaction and workplace protocols while ensuring transparency through the hotel’s guest and team members journey. Glad that you noticed and appreciated the safety measures put in place. I'm sorry that your husband fell unwell during your time with us. After you reported he had fallen ill, we conducted batch checks on the food served at Saturday Night Live that evening and no contamination was found through those checks. We had 54 other diners who visited the restaurant that evening, and no other reports of illness were received. However, I am happy to see that our staff were quick to your husband's aid and was able to make both of you feel as comfortable as possible for the rest of your stay. Indeed, it is a bummer that the CMCO began on the last day of your stay but fret not, we'll be right here waiting to welcome you back when restrictions loosen up again. Rock On! Michael Smeeton Executive Assistant Manager
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thisiszul wrote a review Apr. 2021
Penang Island, Malaysia34 contributions6 helpful votes
This is not the first time staying here. Me and family were very happy with the hospitality. Great staff, great location and great hotel. Despite of pandemic, the hotel have a good of control of making sure everyone following the COVID19 SOP. My compliment to the their front desk employee Ms Haaree Sri Ram. She attend us professionally and friendly.
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Date of stay: March 2021
Rooms
Location
Service
Room Tip: Duluxe Pool view is the best. Take the second room towards the end and you will get some...
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Response from Michael Smeeton, General Manager at Hard Rock Hotel Penang
Responded Apr. 11, 2021
Thanks for the 5stars, thisiszul! We are glad to read that your family enjoyed your experience with us yet again. The hotel is regularly awarded as one of the best family hotels in Asia, and we are proud of the family-friendly facilities and services that we offer. Will be sure to pass on your comments to Priya as she will surely be pleased to hear she made a difference to your stay. Thanks again for the review and we look forward to more rockin' experiences with you. Rock On! Michael Smeeton Executive Assistant Manager
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Tom A wrote a review Apr. 2021
Penang Island, Malaysia181 contributions52 helpful votes
+1
We book during school holiday, as expected it was almost full house. I impress how this hotel can manage large amount of people to keep their rating clean. I always came the HRC for dinner and this is my first time staying at the hotel since cross-state restriction and I need some short escape so I chose this hotel. I don’t expect much from them as I’m elite member of Marriott hotels, I always staying at Marriott hotels and resorts so I wont compare. Check in was easy, just weird that they didn’t asked for any deposit so we have to pay for other services separately. The room was clean, yes the bathroom was small but I don’t think it’s an issue. I went to the spa as they have promotion for Traditional Malay Massage and it was awesome! We took Saturday Night Live Seafood Dinner at RM115 / pax with 10% discount for in house guest. It’s totally worth it. The staff at the restaurant are very helpful and friendly too! I’m impress how 5 star hotel can provide cheap Spa and Dinner. Normally other 5 star hotels will cost RM300-500 for 60-90 min massage. Here u can get RM120 for 60 minutes! Dinner normally cost me at least RM400 for 2 pax in other 5 stars resorts. This hotel strictly follows SOP for physical distancing and wear face mask all the time. Even with full house guests I felt safe here. After check out, I just noticed that I left my perfume at the room but when I called them, they straight away helped me to retrieve it so fast even I already 1 hour checked out. Just the aircond at my room 511 wasn’t cold enough so I had difficulty to sleep. Other than that, this hotel is awesome! I probably will come back this weekend for the spa!!!
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Date of stay: April 2021Trip type: Travelled with friends
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Response from Michael Smeeton, General Manager at Hard Rock Hotel Penang
Responded Apr. 6, 2021
Thanks for the 5 stars, cravelmy! Very happy to read of your satisfaction with your experience and most importantly, that you felt safe all throughout your stay. At Hard Rock Hotel Penang, we are fully committed to the safety guidelines and hygiene protocols from Hard Rock International under the new SAFE + SOUND programme to protect the health and well-being of our guests and team members. SAFE + SOUND has been developed by a team of hospitality experts in partnership with EcoLab and NSF to provide enhanced cleaning practices, social interaction and workplace protocols while ensuring transparency through the hotel’s guest and team members journey. Regarding the check-in, I agree that you should have been asked about a deposit so you can have your bills charged to your room. The Front Office Manager has been made aware of this and will be doing the necessary retraining to ensure this is not repeated. We apologize though, for the issue with the air conditioning unit in your room. Your feedback has been shared with the Chief Engineer for immediate action. His team takes such feedback seriously, and they will ensure that this issue does not recur in your room. Once again, thank you for your review and we hope to welcome you back for another rocking stay soon! Rock On! Michael Smeeton Executive Assistant Manager
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523 wrote a review Mar. 2021
1 contribution
Dear John & Micheal Hope you are in great health. Something is missing in our recent stay in Hard Rock Penang (4 days 3 nights) - service doesnt feel like its was before. 1. We are not given Rock Royalty voucher, simply because our room is upgraded. [might as well said the voucher is finished than mentioned not entitle due to room upgrade] 2. Housekeeping make up the room in the noon (it used to be ready right after breakfast +-11 am) . 3. Staff are like “school prefects” where is the warm? Something missing here? The Pros: 1. Performance during the Earth Hour was good, been awhile its empty with show due to pandemic COVID-19. 2. Harris served genuinely warm at Hard Rock Cafe, and thats what Hard Rock service used to be. Also Aini in Starz dining. 3. Kids loved the pool and make new friends. Cheers from one of your returnee.
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Date of stay: March 2021Trip type: Travelled on business
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Response from Michael Smeeton, General Manager at Hard Rock Hotel Penang
Responded Mar. 31, 2021
Hello Sha6666, Thank you for taking the time to provide us with feedback on your most recent stay. Also thank you for your feedback on the voucher situation and I have had some discussions with the Front Office Manager on this matter. I understand that often you will be granted the benefit of a complimentary upgrade to a suite as a gesture of thanks for your regular patronage at the hotel. Typically when you are provided with this upgrade, you will also be provided with complimentary access to the Rock Royalty Lounge. At the moment we are unable to operate the lounge so to those guests who book and pay for a Studio Suite (or other suites that include lounge access as a typical benefit) we provide a RM100 per night F&B voucher to compensate them for the lack of lounge access typically included in the room rate. In your case, the upgrade provided was complimentary so there was no need for compensation for the lack of lounge access. I am sorry if this was not communicated to you appropriately by the front desk. Regarding housekeeping, yes, our team would usually have rooms done by the morning. However, the current daily turnover of rooms is higher than usual and our teams have to prioritize making up rooms for check-ins before lining up rooms that have requested a stayover clean. We're sorry for the delay in this and hope it was not too much of an inconvenience. If you have a specific time you would like your room serviced, you are welcome to advise our Housekeeping team and they will gladly make the arrangements for you. Also, I am disappointed to read that you found some of our staff less friendly during this visit. It is very unfortunate that you did not receive our usual rockin’ service this time. All departments have been notified of your feedback and will continue to monitor staff enthusiasm levels to maximise the guest experience. However, the staff that you mentioned personally to have done well, will all be recognized at the hotel for their great service, so thank you for mentioning them. Once again, we apologize for our shortfalls this visit and hope that you will continue to choose to stay with us. Best Regards, Michael Smeeton Executive Assistant Manager
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PRICE RANGE
US$84 - US$153 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandBatu Ferringhi
NUMBER OF ROOMS
250
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Frequently Asked Questions about Hard Rock Hotel Penang
Which popular attractions are close to Hard Rock Hotel Penang?
Nearby attractions include Batu Ferringhi Hidden Gems (0.3 km).
What are some of the property amenities at Hard Rock Hotel Penang?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Hard Rock Hotel Penang?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Penang?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hard Rock Hotel Penang?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hard Rock Hotel Penang?
Conveniently located restaurants include Boatman Restaurant, Enca Cafe & Restaurant, and Hard Rock Cafe.
Are there opportunities to exercise at Hard Rock Hotel Penang?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Does Hard Rock Hotel Penang have an airport shuttle?
Yes, Hard Rock Hotel Penang offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel Penang?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel Penang offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hard Rock Hotel Penang?
The staff speaks multiple languages, including English, Chinese, and Malay.