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Hard Rock Hotel Penang

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Hard Rock Hotel Penang
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3,570 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

Hotel has good location & facilities. Hard Rock Cafe provided good dinner as well as entertainment. Hotel has shuttle to the night markets which are not so far. A 4-day good stay/break! Will surely visit again in the near future.

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Helpful?
Thank MarhainiU
Reviewed 2 days ago NEWvia mobile

Stayed for 2 nights gave wonderful experince in this hotel. Got a ocean view room and fantastic pool view. Room ambience is romantic coloring with purple dominant lightings. TV frame with gold metal. The food also good, much variety on the menu, dinner and breakfast full of combination, the food also looks and feel fresh especially thr seafood. Aroud the...

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Helpful?
Thank Verry S
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear Verry, Thanks for the amazing review of your recent stay at Hard Rock Hotel Penang and hope that you were able to enjoy many of the facilities that the hotel offers. Hard Rock Hotel Penang has recently completed our full room refurbishment, and it's great to hear that our guests are appreciating the funky new decor and features. We...

Singapore
Reviewed 2 days ago NEW

One of the best if not the best hotels that I 've been to. My family loved Hard Rock Hotel Penang. The food was good. Service was excellent. The features of the hotel rooms were very unique. It is very family friendly.

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Thank Razali R
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear Razali, Wow, thanks for the rockin’ review. We are very glad to read that you had such an awesome stay with us, and that hope that you and your family were able to enjoy many of the facilities that the hotel offers. It’s fantastic to hear that you found the hotel rooms were very unique. We have completed all...

Penang Island, Malaysia
Reviewed 2 days ago NEW

Really love it here...I've been here quite a number of times and each time has never been disappointing. My kids love the pool and the rooms are very nice and comfortable, especially after the refurbishment. The spread for breakfast is also amazing. F&B from the world renowned Hard Rock Cafe is simply wonderful. Will definitely be back here again and...

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Thank Rosefarizal
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear Rosefarizal, We loved reading your review of your recent stay at Hard Rock Hotel Penang. We are very glad you chose to join us again, and hope that you found all the outlets and facilities of the hotel to your satisfaction. It’s thrilled to hear that your kids love the swimming pool. The hotel's swimming pool is the largest...

Singapore, Singapore
Reviewed 2 days ago NEW

Cleanliness of beach need to be improved. Beach is filthy and shoreline was dirty and blackish. Waiting time for check in was too LONG Checked in should be at 3pm but was delayed till 5pm. Wastage of time, esp when there are kids and seniors in my group, whom got restless from the wait.

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Thank 847sums
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear 847sums, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. I am sorry to read your disappointment on the check-in process. Your feedback has been taken very seriously, and the Front Office Manager is now retraining the mentioned staff in the issues you raised, to ensure better and more...

Kuala Lumpur, Malaysia
Reviewed 2 days ago NEWvia mobile

Checking in on a school holiday on a hot day in a non air conditioned lobby may be pretty stressful .. waited for almost 1.5 hours for rooms to be ready. Staffs were friendly. Went to pool with kids and proceed to order burger and fries which were synonym to the brand ... Nope .. only from the cafe. Ordered...

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Helpful?
Thank travlmaestro
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear travlmaestro, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. I am sorry that there were a few issues that prevented your stay from being truly rocking. Your comment on the pizza and breakfast served has been addressed to the Executive Chef. The culinary team will do the appropriate...

Ipoh
Reviewed 2 days ago NEW

We stayed at the Hard Rock for 2 nights. Unfortunately it was the start of school holidays so a lot of children! This is ok but breakfast was a nightmare. And the pool wasn't the best place to be. Also I wasn't keen on all the upselling. Foot massages...bar...payments for inflatables in the pool and also having to wear a...

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1Thank edmunds_chris
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear edmunds_chris, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. I am sorry to read that you found the hotel to be too crowded for your liking. During the school holidays, the hotel is generally running at 90% to 100% occupancy which means it is quite busy. The hotel...

Klang, Malaysia
Reviewed 2 days ago NEW

Paying for Rm 4,320.00 (Rock Royal Suite) from 17-19/03/2017 Room No. 522. 1. Having late lunch and been recommended to have at VIP Lounge Level 6. Was promised food to be prepared by 30-45 minute. End up 1hr 15min and kids are starving. Cancel our food and walk to opposite shop for food. Reason being delay due to briefing??? Issued...

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Helpful?
Thank jalil_jaghfar
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear Jalil, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. We love providing our guests with a terrific experience, so we apologize for falling short this time. Your feedback on the food delay has been shared with our Director of Food & Beverage, and he will ensure that all...

Kuala Lumpur, Malaysia
Reviewed 3 days ago NEW

First of all, kudos to the great band and Ray Gonzales. What a memorable night, listening to him singing. Enjoy every songs he sang. The hotel room is great, good amenities. Very clean. Rock Royal lounge need more variety of food. Service for drinks was very slow. We have to skip our last drinks because its not coming. Pizzeria was...

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Helpful?
Thank elzyech
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear elzyech, We love reading your review of your recent stay at Hard Rock Hotel Penang. First of all, thank you for the compliments of the great band of ‘Ray & The Jazzhats’. All the rooms in the hotel were fully refurbished in 2016, and it’s cool that you were satisfied with room and the amenities. Your feedback on the...

Singapore
Reviewed 3 days ago NEW

Hard Rock Hotel Penang is definitely "the" hotel in Penang! Both me and wifey enjoyed our stay there...will most definitely come again with the whole family soon... The live band was awesome! Facilities are great! Food can be improved...

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Helpful?
Thank Johan_Eskandar
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear Johan, Wow, thanks for the rockin’ review. We are very glad to read that you had such an awesome stay with us, and that hope that you and your wife were able to enjoy many of the facilities that the hotel offers. We are thrilled to hear that you we able to enjoy the entertainment offers in the hotel...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting
  • Airport Transportation
  • Breakfast included
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located at the famous Batu Ferringhi Beach in Penang, Hard Rock Hotel Penang is a trendy hotel that sets itself apart from the conventional beach resort; blending rich music culture, contemporary design, and family friendly facilities. The 6-storey hotel boasts 250 rockin' rooms and suites, most of which feature beach frontage. The modern structure is completed with tastefully furnished bedrooms such as sensual guest bathrooms, Sleep Like a Rock(R) signature bed and modern in-room amenities. All rooms are fully equipped with DVD/CD players, 32-inch LCD TVs, iPod docking stations, complimentary Wi-Fi and wired connectivity and an interactive IPTV system. At the Hard Rock Hotel Penang, we serve rockin' food that is suitable for everyone; authentic American cuisine at the world famous Hard Rock Cafe, delicious Italian food at the Pizzeria and Asian and International cuisine at The Starz Diner. Hard Rock Hotel Penang features the largest free-form pool in Northern Malaysian. With a large play area, the pool is a hit with children. We provide facilities for everyone and plethora of fun activities and entertainment all day. Modern, non-traditional design and cutting-edge technology permeates Hard Rock's extensive indoor/outdoor meeting and event space. Anything from intimate private meetings in Penang to spectacular banquets that seats up to 300 guests, Hard Rock Hotel Penang provides extreme Rock Star service to ensure you a rockin' event success. ... more   less 

Additional Information about Hard Rock Hotel Penang

Address: Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: $113 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Penang 4.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hard Rock Hotel Penang Batu Ferringhi, Malaysia
Hotel Style:
#2 Luxury Hotel in Batu Ferringhi
#2 Romantic Hotel in Batu Ferringhi
#2 On the Beach Hotel in Batu Ferringhi
#2 Spa Hotel in Batu Ferringhi
#2 Business Hotel in Batu Ferringhi
#3 Family Hotel in Batu Ferringhi
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Penang staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sadly, Roxity Kids Suite doesnt come with sea view.”
 of 5 bubbles Noshi, 19 Mar 2017 | Read review
“The higher floor you get the better view of the beach and sea”
 of 5 bubbles sunburn15, 18 Mar 2017 | Read review
“the Seaview is worth every cent - see the famous sunset from Penang or the thunderstormes over the ocean - just great!”
 of 5 bubbles , 17 Mar 2017 | Read review
“All rooms face beach and pool. There are non smoking floors. A plus for us”
 of 5 bubbles samhX8228UC, 16 Mar 2017 | Read review
“Try Roxity Kids room if you're with kids or the ones with pool access.”
 of 5 bubbles Matti_Sankiaho, 9 Mar 2017 | Read review
5 of 5