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Golden Sands Resort by Shangri-La

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Golden Sands Resort by Shangri-La
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2,907 Reviews from our TripAdvisor Community

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There are newer reviews for Golden Sands Resort by Shangri-La
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Showing 2,705: English reviews
Singapore, Singapore
Reviewed 4 days ago NEWvia mobile

Celebrated my son's birthday and parents anniversary with a stay at Golden Sands Resort. It was a lovely and memorable stay. Special thanks to the staff who checked us in - Yoniko and team who were so warm and friendly. We were surprised by some decorations (balloons and towel sculptures!) and a cake in each room. Kids had a fun...

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Thank eyeoh
Kuala Lumpur, Malaysia
Reviewed 5 days ago NEW

We spent 5 days with my husband. Everything was top-notch. The stuff is a bit non attentive but it's because of the crowds I guess- too many guests. There was a live diring breakfast once and after - there were lots of people in the restaurant, not something you want to start your day with. But overall everything was super...

Review collected in partnership with shangri-la.com
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Thank oksanav8
Singapore, Singapore
Reviewed 6 days ago NEW

Our family of 5 stayed for 5 nights at the hotel.When we checked in at 10pm, we were completely amazed to be welcome by a surprise birthday cake & balloons for our 6yr old! My daughter was so happy. Next few days,coming back to our room after breakfast we were always surprised by the Housekeeping staffs who decorated our room...

Review collected in partnership with shangri-la.com
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Thank cipatat27
Reviewed 6 days ago NEWvia mobile

Nice place for family with kids. There's a in-house kids' zone with lots of fun-filled activities. Wonderful pool for everyone. There's a night market just outside the hotel, and also many local eateries to satisfy the tummies.

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Thank ChoonFui
Reviewed 6 days ago NEWvia mobile

Member of the hotel group but was given a mediocre room .. nevermind.. toilet flooded on first night after used the bath tub (water was not filled to the brim, flood came from the hole next to the tub as the water cant flow thru). Technician came n fixed.. housekeeping came n clean.. nevermind again.. didnt want to be a...

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Thank Gladys L
Canberra, Australia
Reviewed 6 days ago NEW

Great location and facilities for family with kids. Plenty of activities to keep them busy. Breakfast at harden cafe was great with plenty of choice. Overall great experience. Close to night market which was a great plus.

Review collected in partnership with shangri-la.com
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Helpful?
Thank GR811
SL_Penang, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear GR811, Thank you for your comment. We are happy to hear that you had an excellent stay at our resort. We look forward to welcoming you and your family during your next vacation in Penang! Best regards, Suleiman Tunku Abdul Rahman Director of Communications

Singapore, Singapore
Reviewed 1 week ago NEWvia mobile

This is my second time in Golden Sands Penang. Besides the revamped pool area, the room's condition deteriorated badly. The beds were hard and uncomfortable. This hotel staff were also not as happy and friendly as before. Sad to see this. Might not be coming back again.

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Helpful?
Thank BoeyS
SL_Penang, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear BoeyS, Thank you for your feedback. We are sorry to hear about your unpleasant stay experience. Your comments have been noted and highlighted to the respective departments for further improvement to ensure an enhanced experienced for all our guests. We hope to have the opportunity to welcome you back again in the near future. Best regards, Suleiman Tunku Abdul...

Singapore, Singapore
Reviewed 1 week ago NEW

3 days 2 nights stay Delux Seaview Room The view from the room is great since it is sea facing, especially in the evening and it is reasonably spacious with enough rooms for 2 toddlers to run about.2 queen sized beds were joint together, hence there is no need for a baby cot. Location Travel time from airport, approximately 45-50mins...

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Thank alvinlimguowen
SL_Penang, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear alvinlimguowen, Thank you for taking the time to share your stay experience with us. We are indeed happy to hear that you had a wonderful and enjoyable trip with your family at Golden Sands Resort. Looking forward to delighting you and your family again on your next vacation in Penang! Best regards, Suleiman Tunku Abdul Rahman Director of Communications

Penang Island, Malaysia
Reviewed 1 week ago via mobile

We only stayed for a night in Batu Ferringhi and the excellent service we received from the resort was incomparable. The place is just full of smiles😁😁😁 and not only the resort itself is pretty awesome 👏. Special thanks to Mr. Benjamin who checked us in and guided us throughout with his amazing smile (yes everyone just keeps smiling, I...

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Thank ESCAPEmy
SL_Penang, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear ESCAPEmy, Thank you for sharing your stay experience with us. It has been our pleasure to have you and your family with us. We are happy to hear about your wonderful stay and look forward to welcome you back for another memorable and fun holiday. Best regards, Suleiman Tunku Abdul Rahman Director of Communications

Reviewed 1 week ago

In February 2017, I was with my husband and 7 - year -old daughter in Golden Sands Resort by Shangri-La. It was a graet experience. We had a large enough room with a beautiful sea view. The hotel is very clean and confortable. Staff very nice and helpful. Breakfast is great. Everybody can find something for himself. The hotel is...

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Helpful?
Thank Julita M
SL_Penang, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Julita M, It is our pleasure to have you and your family at Golden Sands Resort. Indeed, we are happy to hear that you had a wonderful stay with us. Looking forward to creating more beautiful vacations with your family at our resort on your every visit to Penang! Best regards, Suleiman Tunku Abdul Rahman Director of Communications

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Golden Sands Resort by Shangri-La first commenced operations in October 1979. It has won numerous awards and recognition as a family- and kids-friendly resort. As such, it enjoys the reputation as the preferred resort among families on holiday. This 4-star resort on Batu Feringgi Beach is filled with facilities for dining, leisure and recreation that will surely keep any multi-generational family happily occupied. Adventure Zone, Shangri-La's unique family entertainment center With 387 guestrooms and suites that boast views of either the verdant hills or azure sea, the hotel caters to the needs of individuals, groups and families. Some room types even feature Murphy pull-down beds and connecting doors. Childcare services are available, allowing adults on holiday with their family to enjoy some private time away from their children. At the Kids' Club, which is based in the Adventure Zone's dry play park, children are kept entertained from morning until evening and provided with regular meals and break times. The Adventure Zone is the biggest indoor play park in Penang, offering a myriad of play structures, activity rooms and entertainment options. Here, children can enjoy video screenings and visits from the resort's mascots. At our mini water park, children and toddlers can interact safely, playing on the splash pad, which has a safe floor surface and includes many water features, such as showers and tipping buckets. In addition, they will enjoy racing down the water slides. Holidaymakers can stroll around the resort grounds, which feature extensive manicured gardens and landscaped open spaces. Guests can also enjoy sunbathing and lounging by the pool and in the garden area. The Cool Lounge serves as a transit area for incoming and outgoing guests, and is a cool space where guests may read, surf the Net and enjoy sandwiches and pastries alongside coffee, tea and fruit juice. At Garden Café and Sigi's Bar & Grill by the Beach, children below 12 years old that are accompanied by one paying adult can eat for free. In addition, an outdoor Jacuzzi in the garden and two swimming pools with water slides are available. The resort also boasts a par-3 golf course for those that enjoy golf. Golden Sands Resort by Shangri-La well-equipped gymnasium awaits fitness enthusiasts. For those who wish to spend their time productively while on holiday, there are many daily activities, such as workout classes, cooking classes, craft making courses and visits to the George Town World Heritage Zone (by complimentary shuttle). The popular Batu Feringgi Night Bazaar beckons those who enjoy a stroll after dinner. Here, great bargains on apparel, novelty items, souvenirs and art can be found. ... more   less 

Additional Information about Golden Sands Resort by Shangri-La

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia (Formerly Shangri-la's Golden Sands Resort)
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: $132 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Number of rooms: 387
Reservation Options:
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Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi, Malaysia
Hotel Style:
#3 Business Hotel in Batu Ferringhi
#5 Luxury Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
#5 On the Beach Hotel in Batu Ferringhi
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Questions & Answers

Here's what travellers have asked, with answers from Golden Sands Resort by Shangri-La staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors facing the sea and some floors are smoking, best to check when bookin”
 of 5 bubbles marionanddave, 22 Mar 2017 | Read review
“We stayed at high floor (7th floor), facing city view. Good enough for us!”
 of 5 bubbles Paulineisabutterfly, 22 Mar 2017 | Read review
“Both view (Hill View or Sea View) are good.”
 of 5 bubbles WSCheam, 20 Mar 2017 | Read review
“Facing sea best”
 of 5 bubbles ronsheila2013, 20 Mar 2017 | Read review
“The room sea-facing are just worth paying extra for.cos the view is magical.perfect for sunrise & sunset lovers like us.”
 of 5 bubbles cipatat27, 17 Mar 2017 | Read review
5 of 5