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Shangri-La's Rasa Sayang Resort & Spa

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3,234 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La's Rasa Sayang Resort & Spa
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Showing 2,912: English reviews
Albany
Reviewed 1 week ago

We stayed as a couple, and upon arrival was upgraded within the rasa wing which was great. The food , drinks , service and nearly everything to do with the rasa wing was sensational . Our only disappointment was that the rasa wing pool was like a hot bath. This should be cooled to a temp that one would find...

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Helpful?
Thank thommo051966
SL_Penang, Manager at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear thommo051966, It is our pleasure to have you with us. We are glad to hear that you had a pleasant stay at Rasa Sayang. Your comment about the pool is noted and we truly appreciate your feedback which is invaluable for our continuous improvement towards our services and facilities. We hope to welcome you back again on your next...

Bengaluru, India
Reviewed 1 week ago via mobile

Property seems to be ok. Old one with proper maintenance but. People are ok may be not met my expectations because u expect that extra from this brand. Service was extremely slow. Breakfast service was grossly mismanaged huge queue in the bfast area. I know i will get a response from the mgmt with the give us another opportunity n...

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Helpful?
2Thank rajarshipanigrahi
SL_Penang, Manager at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear rajarshipanigrahi, Thank you for sharing your breakfast experience. We are sorry to hear that you had an unpleasant dining experience. Your comments have been highlighted to the respective department for further improvement to better manage the flow during peak hours for the comfort of all our guests. Once again, thank you for sharing your review with us. Best regards,...

Reviewed 1 week ago via mobile

During our stay in Panang we split our time between George Town and here. Hotel and ground were all top notch as you would expect. Beach was nothing special as we expected. Lots of water sports including jet skis and paragliding (we didn't do either).

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Helpful?
Thank Nick P
SL_Penang, Manager at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Nick P, Thank you for your feedback. We hope to see you again soon! Best regards, Suleiman Tunku Abdul Rahman Director of Communications

Reviewed 1 week ago via mobile

A perfect retreat for couples (Rasa Wing), and families looking for fun&quiet (Garden Wing). We stayed for 7 nights, had a garden view room with direct access to a small private garden surrounded by leafy trees, flowers and under the shade of banyan trees. The room was quiet, spacious and at a perfect cool temperature, and house keeping did the...

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Helpful?
Thank Victoria V
SL_Penang, Manager at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Victoria V, Thank you for sharing your stay experience with us. We are happy to know that you had a relaxing holiday at Rasa Sayang. We hope to welcome you back again on your next holiday in Penang. Best regards, Suleiman Tunku Abdul Rahman Director of Communications

Reviewed 1 week ago via mobile

Comfortable, immaculate room, facilities and gardens. We stayed for 9 nights and never tired of it. The Rasa wing and pool made our stay just that much more exclusive and premium. Free drinks and food most of the day. The Chi Spa facilities are absolutely breathtaking. Though it was a shame we could not purchase the Chi Spa slippers on...

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Helpful?
Thank Sophia L
SL_Penang, Manager at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Sophia L, It has been wonderful to have you with us at Rasa Sayang. We are happy to hear that you had enjoyed your stay at our resort. We have taken note on your comment about the entertainment we have at FIP and will continuously improve to further enhance the experience of all our guests. Looking forward to welcoming...

Malaysia
Reviewed 1 week ago via mobile

Guess what ?back in this 2nd home but 1st visit for 2017. We didn't realise that it's a long weekend for our neigbouring country and some states in Malaysia hence it is another busy weekend. Nonetheless still fabulous as ever, a very warm welcome by Veronica. Though the Spice Market was extremely busy but was still well attended by Rashid....

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Helpful?
Thank Ogyshuk
SL_Penang, Manager at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Ogyshuk, We are so pleased to welcome you back! Thank you for choosing Rasa Sayang as your vacation home in Penang and we are happy to know that you had an enjoyable stay as always. We have taken your comment about the friendliness of our colleagues which is essential to further improve our services and facilities to enhance our...

Glasgow, United Kingdom
Reviewed 1 week ago

Returned to this hotel after a 25 year break. We were worried that it wouldn't be the same - and it wasn't - it was even better . We stayed in the rasa wing which was definitely worth it for the lovely heated pool and the cocktail hour. The hotel is beautiful and the staff can't do enough to help....

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Helpful?
Thank carolyn j
SL_Penang, Manager at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear carolyn j, It has been our great pleasure to have you with us. We are pleased to hear that you had a wonderful stay with us. We hope to delight you again with our Shangri-La hospitality on your next visit to Rasa Sayang. Best regards, Suleiman Tunku Abdul Rahman Director of Communications

Reviewed 1 week ago via mobile

When we arrived at the hotel (rasa wing), the lobby was so dark and it looked so clumpsy. I just didn't want to stay in the lobby at all during my stay. The staff took my card and we waited for a very long time. We sat there for so long then the staff finally took us a drink. Then...

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Helpful?
Thank Wing Yi W
SL_Penang, Manager at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Wing Yi W, Thank you for your feedback. We regret to hear that you had encountered some challenges during your stay at our resort. We truly appreciate and have taken note on your comments and they have been highlighted to our management for further improvement on our services and facilities in order to ensure that all our guests will...

Reviewed 2 weeks ago

Last stayed at the Rasa Sayang 20 years ago, it was lovely then but fabulous on this return visit, and had booked a double premier room in the Rasa wing. We arrived at 11.30 and were very impressed with the grounds and separate entrance for the wing. The greeting from all the staff was warm, friendly, polite and very professional,...

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Helpful?
3Thank Kathryn B
SL_Penang, Manager at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Kathryn B, Thank you for taking the time to share this review with us. We truly appreciate it. We are happy to hear that you had a wonderful experience at our resort. We look forward to delighting you again on your next visit to Rasa Sayang soon! Best regards, Suleiman Tunku Abdul Rahman Director of Communications

London, United Kingdom
Reviewed 2 weeks ago

We stayed at the Shangri-La's Rasa Sayang for our Honeymoon, and the staff pulled all the stops out to make our stay a memorable occasion. When we arrived in the room, champagne had been laid on. The room was very well appointed with a two metre wide bed with a separate bath and high quality shower. the air conditioning was...

Review collected in partnership with shangri-la.com
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Helpful?
Thank dylan_woolf
SL_Penang, Manager at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear dylan_woolf, Thank you for sharing your stay experience with us. Congratulations once again on your honeymoon! We are glad that you had a memorable trip with your beloved at our resort. We look forward to delighting you again on your next visit to Rasa Sayang for your anniversaries! Best regards, Suleiman Tunku Abdul Rahman Director of Communications

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La's Rasa Sayang Resort and Spa has a sense of history, place and tradition. A 5 star resort located in Batu Feringgi, Penang Malaysia. The sprawling gardens of the resort are ideal for team building exercises, outdoor meetings and allow you to enjoy your meetings and conventions in a tropical setting. Exchanging lifetime vows under our sheltering rain trees will make your wedding unforgettable. Also, nothing creates more wonderful memories than a perfect day in our beautiful gardens. Rasa Sayang resort and Spa is also connected to George Town via our complimentary daily shuttle. With so much cultural history and vibrant street art, it's no surprise that Penang's capital, George Town, has been designated as a World Heritage Site by UNESCO.George Town. ... more   less 

Additional Information about Shangri-La's Rasa Sayang Resort & Spa

Address: Batu Ferringhi Main Road | Kampung Tanjung Huma, Batu Ferringhi, Penang Island 11100, Malaysia
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: $221 - $421 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Rasa Sayang Resort & Spa 5*
Number of rooms: 304
Reservation Options:
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Also Known As:
Shangri-La`s Rasa Sayang Hotel Batu Ferringhi
Shangri-La`s Rasa Sayang Resort And Spa
Shangri Las Rasa Sayang Hotel
Rasa Sayang Penang
Shangri Las Rasa Sayang Resort
Shangri-La's Rasa Sayang Resort & Spa Penang/Batu Ferringhi, Malaysia
Hotel Style:
#1 Spa Hotel in Batu Ferringhi
#1 Romantic Hotel in Batu Ferringhi
#1 Business Hotel in Batu Ferringhi
#1 On the Beach Hotel in Batu Ferringhi
#1 Luxury Hotel in Batu Ferringhi
#1 Family Hotel in Batu Ferringhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Rasa Sayang Resort & Spa staff and other travellers.
67 questions
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Questions? Get answers from Shangri-La's Rasa Sayang Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rasa wing give you lots of benifits”
gordonh606, 26 Apr 2017 | Read review
“good location and great food.”
Adamslouise22, 26 Apr 2017 | Read review
“good views, well maintained property.”
masudjahangir, 22 Apr 2017 | Read review
“Choose the seaview room on upper floor and request not to face the car park lot.”
oedipus98, 22 Apr 2017 | Read review
“RASA WING is the wing to stay if can afford”
thommo051966, 16 Apr 2017 | Read review
5 of 5