We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Traveller (52)
Room & Suite (22)
Dining (21)
Overview
  • Excellent45%
  • Very good37%
  • Average12%
  • Poor4%
  • Terrible2%
11 Jul 2017
“Two nights Friday and Saturday”
2 Jul 2017
“Grim!”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
Concierge
3 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
Reviews (180)
Filter reviews
23 results
Traveller rating
7
7
4
2
3
Traveller type
Time of year
LanguageEnglish
More languages
7
7
4
2
3
See what travellers are saying:
FilterEnglish
Updating list...
1 - 5 of 23 reviews
Reviewed 11 July 2017 via mobile

Being in this hotel reminded me of my teens when I was sent to do some on the job training. Down - market but not in price. The lumpiest mattress and worst pillows I have encountered in many years and I have stayed in a...More

2  Thank davidinbloomsbury
Reviewed 2 July 2017

The room was tired and shabby, with scuffed walls. The mattresses were terrible. The bathroom was very poorly lit and ventilated. There was no soap in either of the two soap dispensers (soap dispensers -- how naff!) in the bathroom. We reported this at reception...More

1  Thank GWDLondon
Reviewed 10 February 2017

There were two things I would indicate to be improved: I bought a package including an entrance to the Bath and a Massage in Charmey. During the process of buying the package online you don't have the option to choose a schedule so I took...More

Review collected in partnership with this hotel
1  Thank Fernando N
Reviewed 3 January 2017

The service was super kind and helpful, we got passes for the thermal baths which allowed us to skip the huge queue, and that was nice. The breakfast is good, you can have some really tasty crème double and meringues. I will definitely come back

Thank louisefaye
Reviewed 7 October 2016

during our stay in gruyeres,we find this hotel and by change got a place, it was ok,good staff and a very clean place,beautiful view on the mountain side,and not too far from the thermal,for a relax bath,good resto around,i advice this place.

Thank cardali1102
View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Multilingual Staff
Conference Facilities
Laundry Service
Concierge
Room amenities
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$223 - US$291 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$223 - US$291 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveller (52)
Room & Suite (22)
Dining (21)
Business Centre & Event Rooms (1)
Questions & Answers
Get quick answers from Le Sapin staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Room Tips
"we were on the 4th floor. Nice room but no view"
Read review
"Try to get a room on a higher floor with views of the "main road"/mountains"
Read review
"check room conditions before moving in"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing