Horrible experience. We asked for a king size bed when we called and confirmed 4 times that it was a king size bed. when we arrived in our room and we got a queen. When we went to ask for the for the room we paid for, they had over booked the rooms and only offered us 2 for one for the spa experience. the room is super small and everything is old and not at all as advertised.
I was excited to go to the spa and have a restful evening at the hotel for my Bday weekend. We were greeted by very nice staff but when we walked down the hall to our room we could not believe how bad it smelled. Then when we opened the door to our room the smell was there but they had tried to cover it up with cleaning products. I am not sure which was worse, the bad smell or the chemical cleaning smell!!! The room was I very bad condition!!! Peeling pain, cracks in the cieling and walls. The floors were ice cold and we had a lovely view of the parking lot. Nyw this was an upgraded jr suite...we called to change rooms and the staff was, understanding, kind and accommodating admitting that there was a bad smell all day. They gave us a choice of 2 other rooms. They could not show us the exact rooms as they were not cleaned yet but we chose the better of the 2 in the basement....later when we were able to check in our room the smell was awful, probably worse than the original room and again they tried to cover up with a mass amount of cleaning products. The bed was very small and if it was a queen it was not a normal sized queen. I called and asked again if there were other rooms and was told no. My husband and I were close to packing up and going home at that point but we stuck it out. In the morning we were woken by alot of noise in the hall and I think the room above. I could hear the music they were playing perfectly. All in all, nice staff that try to play, a great spa and amazing massage therapists but the hotel needs a total overhaul!! Its not aligned to the calibre that the spa offers. Photos online were completely misleading!! Save yourself the disappointment and ridiculous amount of money and find another place to stay or go home after the spa! One other last mention, the shuttle's back and forth from hotel to spa took a while. They apologized and said it was because of a small snow storm we had....really thos is Quebec, be prepared!…
CUSTOMER SERVICE is awful.They double charged me for a no show when I actually did show and refuse to pay back or help me in any other way.People working at the front desk and manager are really rude. We asked for someone to come check out are heater cause it was broken and they did not show u for 2 hours.
Our room has a comfortable bed, clean & soft sheets, facing the river (separated by a parking lot) and was very quiet. Note that the hotel is on two floors and there is no elevator. The corridors leading to the rooms is very (very!) lightly lit. It makes for a very “zen” atmosphere. Breakfast was OK. Real cheese as opposed to Kraft slices, should be offered as an improvement. Note: the spa is on the other side of a busy Boulevard which is inconvenient. Unfortunately, extra costs are required to use the spa even if you stay at the hotel.
Spent one night at this hotel during a power failure in Laval. The staff were amazing but the room we booked had a strange odor. We were quickly shown another room and were given an option to change it if we found it acceptable . It was a down grade but satisfactory. The breakfast was more than expected and Coffee was great.