Servatur Puerto Azul

Servatur Puerto Azul

Traveller (993)
Room & Suite (68)
Pool & Beach (33)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all
Did you already book this hotel?

About

4.5
#8 of 66 hotels in Puerto Rico
4.2 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Servatur Puerto Azul is located in the heart of the cliff between the beaches of Puerto Rico and Amadores, our fully renovated 4-star hotel with large facilities and views of the Atlantic Ocean, ideal for families and couples. It stands out for offering all-inclusive service, among other board types. The timetable for the reception is from 8 to 00 hours. Wednesdays and Saturdays until 1 am and Friday until 2 am. If you arrive to the hotel later that time, it is necessary that you go to Servatur Puerto Azul in order to check in. Customers staying at Servatur JB will be able to use the facilities of Servatur Puerto Azul, which is located 250 meters from the accommodation.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free private parking nearby
Free internet
Pool
Bar / lounge
Diving
Game room
Children's playground
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Wifi
Pool with view
Adult pool
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Kid-friendly buffet
Outdoor dining area
Poolside bar
Hiking
Water sport equipment rentals
Billiards
Darts
Entertainment staff
Evening entertainment
Fishing
Table tennis
Waterslide
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Baggage storage
Convenience store
Currency exchange
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Room features
Blackout curtains
Soundproof rooms
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
Sofa bed
Walk-in shower
Safe
Sofa
Telephone
Wardrobe / wardrobe
Private bathrooms
Wake-up service / alarm clock
Kitchenware
Complimentary toiletries
Hair dryer
Room types
Ocean view
Landmark view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, French, Spanish, Dutch and 3 more

Location

Cornice Avenue, 13, 35130 Puerto Rico, Gran Canaria Spain
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 86 out of 100
86
Airport De Gran Canaria
36.6 km
See all flights
4.5
4.5 of 5 bubbles312 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

Servatur Puerto Azul garners commendation for its scrupulous cleanliness and a variety of amenities, including multiple pools and continuous food and drink availability that guests find commendable. While the hotel's elevated position offers stunning views, a number of guests note the trek to the beach can be taxing. The rooms are modern and well-appointed, although navigating the property can sometimes be a puzzle. Service is generally celebrated for its warmth, but experiences can vary. However, some visitors feel the hotel's atmosphere and all-inclusive value suffer due to underwhelming nightlife and additional costs for premium beverages.
Location
Picturesque
Atmosphere
Dull
Rooms
Modern
Value
Expensive
Cleanliness
Immaculate
Service
Friendly
Amenities
Outstanding

Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
312Reviews120Q+A88Room tips
Traveller rating
  • 190
  • 79
  • 31
  • 6
  • 6
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Sort by:
Detailed Reviews
Cottonfresh wrote a review Nov 2023
Glasgow, United Kingdom
5.0 of 5 bubbles
We travelled with Jet 2, aware of the ongoing refurbishment works within the complex. Delighted with the whole experience, and the ongoing building work had no effect on us or our enjoyment at all.

The pools and outdoor areas were well laid out with shaded terraces as well as loungers in the sun. The loungers could be all used by late morning, but when this happened, more were brought out. My 11 yo loved the pool, the slides and the Kids' Club activities. Life guards on duty at the main pool and slides. The gym was brand new and extremely well equipped

Food was varied - always plenty of fresh fruit and salads, as well as a massive variety of hot food choices. I loved the handmade pizzas, straight from the pizza oven. We stayed 'all inclusive' and food available pretty much all the time, as were soft drinks as well as alcohol.

Room was very comfy and spacious with a balcony with two loungers and a table and chairs. (Junior Suite). A parasol would have been welcome as the sun was intense from dawn til mid afternoon. All rooms had a sea view, I think. The room itself had excellent AC, a fridge with freezer, a safe, plenty of electricity sockets as well as USB and USBC sockets. (We didn't use our plug adaptors at all). WiFi worked well in the room and most areas of the hotel. Bed v comfy, powerful and spacious shower. Excellent blackout curtains. Plenty of shelf space in the bathroom. Sheets and towels changed once weekly but you can ask for a new set whenever you want.

The complex is built on a steep slope and it's 700 steps down to the beach. We walked down and taxi'd back. Taxis are plentiful and metered, the trip back was about 5 Euros.

All the staff we helpful and kind, and spoke excellent English back to my very poor Spanish. Would very definitely love to return again.
Read more
Date of stay: October 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepcion Department, Guest Services / Front Office at Servatur Puerto Azul
Responded Nov 11, 2023
Dear suzannecF9771PR, Thank you very much for sharing your experience at Servatur Puerto Azul . Comments like yours help us to keep improving the quality of our service. We hope you have had a safe return home. Greetings from Gran Canaria! Servatur Puerto Azul
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
pussycat-66 wrote a review Mar 2024
Cullompton, United Kingdom
+1
4.0 of 5 bubbles
My personal review whilst still at the hotel

All in all the hotel is wonderful highly recommend for both adults and families
First let's start with the food, food is excellent great choice available whether at breakfast you want a full English or pancakes, cereal fruit yogurt to lunch you want the snack bar which has great burgers and made as you watch pizzas or go into the restaurant for a more dinner like vibe with great salad meat and fish. The evening meal again lots of choice, tex mex Italian, fish a carvery meats change each day. Dessert selection, as stated in lots of other posts children like bees round a honey pot, this is because they have a chocolate fountain with lots of choice of fruit and other sweets to dip.

Our room has only been available for guest for a couple of weeks as it has been refurbished, done to a good standard, apart from we had no phone, the sink is plumbed wrong hot is cold and cold is hot, if it rains heavy then everything on the balcony gets a good socking from the over flow pipe from the balconies above. One small point, the windows open on a tilt in the bathroom with the mirror positioned where it is, we had the unfortunate view of a man showering whilst walking past, so they may not all be discreet.

Pools, as a couple we spent most of our time by the adults only jacuzzi and solarium area. Nice and child free apart from a few times when the adults brought their older children to join them, not an issue really but parents themselves shouldn't allow them. The drinks machine by this section isn't always functional, which is a huge pain as it is a very long walk to the next drinks station. It's a shame they don't have a morning walk about check, one thing that did also annoy me was no toilet paper in the ladies again in the adult only area, this could again be prevented by a morning check.
The main pools are very busy and well suited for families.

The hotel has lots of levels, lots of stairs and lifts can get you top to bottom but you will have to work out your routes.
All in all it is a very lovely hotel staff nice rooms cleaned and good food what more do you want.

Just to add, it would be a really nice touch to have waiter service around pools and evening by the entertainment area.
Read more
Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: Don't buy bottles of water fill up your bottles from the water stations
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepcion Department, Guest Services / Front Office at Servatur Puerto Azul
Responded Apr 9, 2024
Dear pussycat-66 , Thank you very much for sharing your experience at our hotel with other travelers. Your comments are very important for us to keep improving or facilities and services. We hope you have a had a safe flight back home. Greetings from all the staff of Servatur Puerto Azul!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Michelle D wrote a review Jan 2024
Walsall, United Kingdom
+1
5.0 of 5 bubbles
We would definitely recommend this hotel. The location, hotel, food, staff and facilities are brilliant. It’s a huge hotel and when you first arrive expect to be a little confused with the layout although you do receive a map of the grounds with some directions to your room. Even so you could still get a little disorientated at first! Our room was lovely with magnificent views of the bay - we had a classic junior suite with sea view on an all inclusive basis. We really enjoyed the variety of food. The alcohol selection we can only really comment on the beer, wine and cava. The beer on draft is Tropical and to be honest it wasn't the best - went flat within a minute even in a glass (as opposed to plastic tumbler). The cava and red, white and rose wine was actually really nice. There is just one bar during the day by the pool serving alcoholic drinks up until 7pm (that’s when the lobby bar opens) and whilst it wasn’t a problem in January we think it could be a frustrating queuing game for guests in the height of the season. We think given the size of the hotel, pool and outdoor area the hotel should consider opening at least one more bar serving alcohol during the day for all inclusive guests. We couldn’t understand either why drinks served in the outdoor seating area were served in small (probs half a pint size) plastic tumblers when they served outdoor buffet lunch and snacks on ceramic plates and bowls? People have commented before in reviews about the location of the hotel and whilst we loved the long walks down to the beach etc or up to the Europa Centre we can see why this might be a problem for some. There is a taxi rank right outside to get you from a to b. There is a well stocked Spar supermarket right outside the main entrance which makes life a bit easier! We had just one recurring problem and that was our room door lock. We stayed just 7 days and on 3 of those days when we returned to our room our key card didn’t work and we couldn’t access our room which was very frustrating given our room was c. 0.5 km up steps to reception! That said as soon as we reported the problem each time the staff were on it! If you’re looking for a modern clean and on trend hotel providing a first class service give this place a go. You won’t be disappointed.
Read more
Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: Take tea coffee and sugar for your room because they’re not provided.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepcion Department, Guest Services / Front Office at Servatur Puerto Azul
Responded Jan 21, 2024
Dear Michelle, Thank you so much for taking the time to share your experience at Servatur Servatur Puerto Azul Kind regards, Servatur Puerto Azul
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mark p wrote a review Dec 2023
Rhodes, Greece
2.0 of 5 bubbles
We arrived on the 16/12/23 first impression was really good check in was a little slow and forgot to give wristbands till we reminded the lady we are inclusive it took 3 lifts to the room which dropped and jerked in the shaft the map was very poor the room was amazing and definitely the most comfortable bed I have slept on in any hotel the view was good I was a little worried that some of the rooms next to us did not belong to hotel but we're privately owned the location of the hotel is on a steep mountainside and I would say unsuitable for disabled people we went for dinner a good ten minutes walk to the restaurant and it was like a bun fight to get food it was disgusting cold and the drinks undrinkable I know customers will disagree with this but that's how we found it the AI was not worth the money at all one poor woman who didn't drink alcohol had a hot chocolate asked for some squirty cream only for them to try to charge her for it !! Only one bottle of water in the room I thought it was very mean considering what we had paid 😞 I did ask to change the room to somewhere closer to be told I was fat all inclusive and needed to walk it off I found them comments very offensive we did try the restaurant on a few occasions but it was so cold and unpalatable every time the gala dinner was such a shame they put out really good food but again it was inedible and again the drinks undrinkable but the cleaner in our room was absolutely amazing and so kind nothing was too much trouble all in all do not go all inclusive because they still want to charge you for some drinks and the glasses are too small and it's just not enjoyable to eat there but rooms are spotless !!!
Read more
Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepcion Department, Guest Services / Front Office at Servatur Puerto Azul
Responded Jan 1, 2024
Dear Mrs/Mr.M5023WKmarkp, Thank you very much for choosing Servatur Puerto Azul to enjoy your vacation and for sharing your recent experience with us. We are very sorry for not having met your expectations on this occasion. We have transmitted your comments to the corresponding departments so that these types of incidents do not happen again. We will put all our efforts to improve in these aspects. Best regards ,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
daisyvodka wrote a review Jun 2024
Worcester, United Kingdom
3.0 of 5 bubbles
The hotel is beautiful and very clean and tidy. The room was very well set out with a room within a room so my husband and I were not sharing a room with our child
they had a lovely double bed of their own which was so much better than a messy sofa bed. Couldnt really hear anything when the patio doors were shut. Our room was located on the top floor so walked out straight into the pool area. The bedroom wall could do with a wipe over as lots of scuffs and evena footprint on the wall!!
The pool water was warm and plenty of beds on day 1 but then all hell broke loose. Hundreds of children descended and the pool was full of inflatables (even though it says no inflateables in the pool)and you could hardly turn around for them a d forget actually swimming. Sunbeds, forget the idea of having one after 8.15 as there was towels spread across 4 at a time. We're they used? Not until after lunch, spoke to the staff who said it was wrong and if it's empty for more than 30mins the lifeguard should remove everything on it they didn't and yes it's wrong but how does it help us ? Just a shrug of the shoulders and next please!!!

Food was fantastic the first few days but it didn't change much, so became the same each day with a slight twist pork instead of steak. What let it down was the signage you had to guess the meat or fish. Some of the waiting staff were wonderful others, especially with the trolleys just barged through door ways and no thank yous. Ability to help yourself to wine beer or soft drinks was great.
The hotel is on top of a hill but a few steps away is the taxi rank and about 6 euros to the town or the beaches.
What let this hotel down for us was it was over crowded. Far too many people and children for the facilities queues for everything and we started eating at 8.30 to avoid the queues never saw the entertainment as there was no seating available as too full.
This is not the hotels fault but some parents just forgot their children and let them run riot. Maybe the cheap pricing needs to be reviewed quality over quantity.
Geogous hotel if less people would have returned!
Read more
Date of stay: May 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Get ready for a early get up and avoid s hool holidays.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepcion Department, Guest Services / Front Office at Servatur Puerto Azul
Responded Jun 9, 2024
Dear Thank you very much for taking the time to share your experience at Servatur Puerto Azul Best regards, Servatur Puerto Azul
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
E F wrote a review Dec 2023
+1
5.0 of 5 bubbles
Had such a lovely stay, beautiful views from our family suite with sea view & just up some steps to main pool area. We travelled as a family of 4 with a 9 year old & 12 year old and the hotel met our needs very well.

Any issues I had seen people mention on here seemed to be being addressed, signs for finding your room, maps on arrival etc etc. We did return to our room one evening to find a fair few ants had appeared but I must say, within 1 hour at most, this had all been sorted and we didn't have another ant for the remainder of our stay so really not a problem at all!

Luis who keeps the pool areas clean and tidy does an exceptional job and is always smiling and friendly, he works very hard! The maintenance guy was also lovely and happy to help (sorry I didn't get his name).

All teams were in different and clear uniforms so you knew each person's role which was great. I must say, as such a big hotel with so many staff it was impressive to see everybody work so well and to know their roles!

For staff, the only let down was 1 particular receptionist who was rude and abrupt when we let her know our air con control wasn't working - told us it didn't matter as it wasn't necessary to have air con in December.... Regardless of the fact we had paid for a holiday and room which had air con for a reason. She was 1 in a much larger pool of friendly, helpful and happy staff so again, it was easy to just ignore this and focus on all the positives! Another receptionist and the maintenance team sorted the control quickly the next day so that wasn't a problem!

Food was plentiful and there was plenty of choice even with a fussy eater in our party. Eating areas were clean and tidy and the chefs worked hard keeping everything topped up and fresh. Pancakes and the chocolate fountain were our children's favourite!! I am vegetarian and found there to be lots of choice and everything was clearly labelled, on the odd occasion I wasn't sure, the chef's were always happy to tell me what did or didn't have meat in.

The range of pool areas offers something for most people, music, quiet, adults only, splash park and plenty of sun beds every day!

The Spa shop at the hotel opened towards the end of our stay, it offers lots of choice and has good opening hours too! Taxi rank is right outside the hotel so if you do want to venture out you aren't forced to tackle the hills...although the kids had good fun seeing who could run up them fastest!

Building works - barely saw any and any we did see were discrete or done at night time and without any noise, really no drama at all!

So, all in all, a really lovely stay and very happy we chose this hotel, thank you!
Read more
Date of stay: December 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepcion Department, Guest Services / Front Office at Servatur Puerto Azul
Responded Jan 1, 2024
Dear 656ef, We are proud to read that we have achieved your expectations at Servatur Puerto Azul. Thanks for sharing your experience with other travelers. Kind regards :)
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tom wrote a review May 2024
Dublin, Ireland
5.0 of 5 bubbles
Fantastic hotel, pools great, food great, drinks ok. There was a limited selection on All Inclusive, but enough to keep me happy. There are soft drink dispensers, water and beer self pour located around the pools during the day, they close at night. There was a small queue for drinks, nothing crazy though it moved quickly.

Kids club was for ages 4-8 only. They seemed to open at 11.15 daily and close around 12.30/12.45. There were some activities on some days around the pool for older kids, but most of the activities were adult only, so older kids can be a little unentertained until they make friends with kids of similar ages. The kids club was excellent and the kids loved it - I would have liked longer hours - but the kids loved it. Some days they finished early and did pool activities, which meant the afternoon session was only 45 mins.

The entertainment team are excellent, and do a great job, pool entertainment is as good as I've seen.

Beds were 2 singles pushed together, but they were actually really comfortable 10/10 for them.

Sunbeds and pool area very good, but very easy to slip when wet.

There is a suitcase weighing machine for €1 a bag at the hotel, it is not calibrated the same as the airport. 25kg at the hotel was 21kg at the airport.

Hotel can take a day or 2 to get your bearings, but reception do not guide you incorrectly. The Europa centre is up a hill about 5 mins walk to bars to watch any sport you want.

I would definitely return to this hotel.
Read more
Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepcion Department, Guest Services / Front Office at Servatur Puerto Azul
Responded May 21, 2024
Dear J262FOtomn Thank you for taking the time to share your experience at Servatur Puerto Azul Kind regards
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Graham R wrote a review Jan 2024
Blyth, United Kingdom
+1
1.0 of 5 bubbles
This is our review of The Servatur Puerto Azul . When we got to our room it was not what we expected from the photo’s online. No draws to put our clothes in we had to live out of our suitcases for the week. Only 7 hangers to hang clothes on. No space to put 2 suitcases out of our way while we were in the room. We asked for a sea view and all we got was the back of another hotel as a view from the balcony. For All Inclusive the food was terrible. Very limited choice and what was there didn’t look good . Pizzas were so thin they were burnt on the bottom and tasted like cardboard. On an afternoon you could only take 2 small beers away from the bar at a time, if my wife wanted a drink I had to come back to join the queue again to get her drink. Staff on reception were ignorant and not that helpful ignoring you when you turned up to ask for a taxi coz the food was that bad we had to eat out in Puerto Rico for the week. I will say the bar staff and waitresses who cleaned our table of glasses were very polite and friendly. The hotel pool area was the best thing about the hotel. Plenty of sun beds so you didn’t have to get up early to get one and everything was laid out nice. Cleaners knocked on your door early even though you had put a Do Not Disturb sign on the handle of the door. It was so flimsy that we often found it had blew off on was on the walkway. If you don’t like music you have to move away from the main pool area to other sun bed areas because they played it so loud all day. Even my earphones couldn’t cut it out if you were too close to the speakers. I went there for a week to see what it was like as I had booked for 2 weeks in September. Good job because I have now cancelled the 2 weeks in September and will be looking to book another hotel. I do not recommend this hotel to anyone at this moment in time.
Read more
Date of stay: January 2024Trip type: Travelled with family
Room Tip: If you like good food this is not the place for you on an All Inclusive Holiday.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepcion Department, Guest Services / Front Office at Servatur Puerto Azul
Responded Jan 18, 2024
Dear grahamrl8883YYY, Thank you for sharing your review with us. We are very sorry, if we have not met your expectations. However, we will value and take your comments into account to continue improving and offering the best service and avoid future inconveniences. Kind regards, Servatur Puerto Azul
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
EmmaL1997 wrote a review Jan 2024
Manchester, United Kingdom
+1
5.0 of 5 bubbles
My partner and I visited this hotel (all inclusive) for a week over New Year 23/24. The hotel itself is absolutely gorgeous, it's set high up on the cliff face with breathtaking views. The hotel has multiple pools, the family area is lovely for kids, the pool is quite big with a separate splash area and slides for the kids (and adults, they're quite fun). We spent our time in one of the 2 adult areas, as the views of the ocean were lovely and it was so quiet and comfortable with the padded sun loungers. Great to just chill out and be away from the noise. The food is buffet style and I personally enjoyed the meals each night, there was a lot of options. We had a partial sea view room, which was lovely for watching the sunset. The standard rooms are a touch on the smaller side, but if you're just a couple there is no issue whatsoever. We also had sun loungers on our balcony which was a nice touch. Location wise, there is the Europa shopping centre a 5 minute walk up the hill, where there are loads of bars and little shops. My partner watched the football here a couple of nights, as one of the main bars has 2 big screens for football outside. The beach is a 20 minute walk down the steps (or 5 euro in a taxi) and there is a bigger shopping centre with even more bars and high street shops that is around a 20-30 minute walk away (which is lovely in the evening) or 6 euros in a taxi. We found the location to be perfect for us. The staff at the hotel are lovely, so friendly and welcoming. The hotel has recently been renovated and you can tell as it was completely spotless. It seems as though they are currently building rooms with mini pools attached and also a row of rooms all attached to a pool that can be swimmed to from their terrace. This will be lovely when complete. Overall, we really enjoy our stay here as a couple and would definitely return to this hotel in the future.
Read more
Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepcion Department, Guest Services / Front Office at Servatur Puerto Azul
Responded Jan 11, 2024
Dear Mrs.EmmaL1997 , Our deepest thanks for the time you have taken writing such a positive review of your recent stay at our hotel. It is great to read that your stay with us was so pleasant. We hope to keep on being your next option on your holidays. It would be such a pleasure for us. We are at your entire disposal. Best regards, Servatur Puerto Azul!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nancy A wrote a review Jun 2024
Portsmouth, United Kingdom
+1
5.0 of 5 bubbles
We are a family of four just back from a week at the hotel, we had a fantastic time!

Yes, as clearly stated in the reviews and description by the hotel, the hotel is situated directly at the top of a pretty steep hill. You can walk down to Puerto Rico in about 25 minutes, via steps and a road. We didn’t attempt to walk back up but lots were, taxis are between €4-6.

The hotel is spotlessly clean and it constantly being maintained by staff. There are plenty of areas to relax, away from the evening entertainment so the resort never seems overcrowded, but I do think it was full when we were there.

The food is really, really good. My husband is a fussy eater, but ate easily at all meals throughout the week. The menu consists usually on an evening of Asian meals, fresh made to order pasta, meats, pasta dishes, a paella meal, Mexican as well as the usual pizza, salad bar and things like nuggets. Ice creams are available at meal times from a Mr Whippy type machine in the restaurant along with toppings and sauces or during the day in tubs from the snack bar. The snack bar also has good choices between 12pm and 5, so we definitely didn’t go hungry.

The soft drinks are branded (coca cola, Fanta etc) and the range of provided drinks on all inclusive is excellent, we didn’t order from the premium range so can’t comment on this.

We stayed in a family suite with partial sea view and it was great, and had a fab view over the town. The room was cleaned regularly and the staff were great twice we had an issue, one with bedding and one with air conditioning and it was all sorted within minutes. Our kids are 13 and 9, probably top end of sharing the sofa bed, the bed has a trundle that pulls out which is WAY more comfortable than the top bed - this was a small gripe for my two who then insisted on swapping every night.

The town is definitely a bit more “Brits abroad” than we were expecting but we had a lovely day out to Mogan and Maspalomas. We also went to a smaller water park called Taurito Park which was literally third the price of the big one.
Read more
Date of stay: June 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepcion Department, Guest Services / Front Office at Servatur Puerto Azul
Responded 4 weeks ago
Dear 236nancya, Thank you for this detailed analysis of your experience in Puerto Azul, It is great to read everything you mention: facilities, surroundings, food and drinks service, work done by our staff... We are very happy to know that you enjoyed your time with us and would love to welcome you again! Kind regards, Servatur Puerto Azul
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from SteveChapman
Wirral, United Kingdom199 contributions164 helpful votes
when we were there in May you could change every 3 days. We got 4 so could change 2 every other day. This is because they are trying to be eco friendly which is not a bad thing
Answer from Kevin H
caerphilly145 contributions95 helpful votes
Yes you can use it up until you leave
Answer from SteveChapman
Wirral, United Kingdom199 contributions164 helpful votes
Yes there are
zara76 asked a question Jun 2024
Stoke-on-Trent, United Kingdom78 contributions80 helpful votes
Does all inclusive last until you leave on the last day ?
Answer from SteveChapman
Wirral, United Kingdom199 contributions164 helpful votes
yes it does
jason d asked a question Jun 2024
Athens, Greece2 contributions1 helpful vote
Has anyone had a taxi from airport to hotel, if so how much and how long. Thanks
Answer from helen
Newcastle upon Tyne, United Kingdom2,910 contributions115 helpful votes
We did 2 wee ago,directly outside 50euro and took 30minutes...well worth the cost as we got the tour operator coach back and that took 1 hour
Kevin B wrote a tip Jul 10
Colchester, United Kingdom20 contributions2 helpful votes
5.0 of 5 bubbles
"Taxi to town 5 euros"
Read full review
kateew1 wrote a tip Jul 10
Tibshelf, United Kingdom162 contributions23 helpful votes
4.0 of 5 bubbles
"Put towels out"
Read full review
louise wrote a tip Jul 8
Crewe, United Kingdom1 contribution
2.0 of 5 bubbles
"Check your items are not being taken daily."
Read full review
Vicki S wrote a tip Jul 5
Aberdeen, United Kingdom38 contributions25 helpful votes
4.0 of 5 bubbles
"> Kids should wear neoprene shoes in the pool to help stay on their feet. > Take own drinks bottle for self-service."
Read full review
Helen P wrote a tip Jul 5
1 contribution
5.0 of 5 bubbles
"Don't bring inflatables they are banned unless they are baby, toddler size. Join the fb page while you are there. Great for hints and tips."
Read full review
Not the right property for you?
There are more places to choose from in the Puerto Rico area.
PRICE RANGE
C$178 - C$324 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
servatur aparthotel puerto azul hotel puerto rico, puerto azul aparthotel rico, puerto azul gran canaria, puerto azul aparthotel hotel rico
FORMERLY KNOWN AS
Servatur Aparthotel Puerto Azul
LOCATION
SpainCanary IslandsGran CanariaPuerto Rico
NUMBER OF ROOMS
493
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Servatur Puerto Azul - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Servatur Puerto Azul
What are some of the property amenities at Servatur Puerto Azul?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Servatur Puerto Azul?
Top room amenities include a flat screen TV, a refrigerator, and blackout curtains.
What food & drink options are available at Servatur Puerto Azul?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Servatur Puerto Azul?
Yes, free private parking nearby and paid private parking on-site are available to guests.
Are there opportunities to exercise at Servatur Puerto Azul?
Yes, guests have access to a pool during their stay.
Does Servatur Puerto Azul have airport transportation?
Yes, Servatur Puerto Azul offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Servatur Puerto Azul?
The staff speaks multiple languages, including English, Spanish, French, German, Dutch, Swedish, and Norwegian.
Does Servatur Puerto Azul have any great views?
Yes, guests often enjoy the harbour view available here.
Is Servatur Puerto Azul accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
All Puerto Rico HotelsPuerto Rico Hotel DealsLast Minute Hotels in Puerto Rico
Things to DoRestaurantsFlightsVacation RentalsTravel StoriesCruisesRental Cars