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The Black Swan Hotel

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1 room 2 adults 0 children
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1,335 Reviews from our TripAdvisor Community

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Showing 1,333: English reviews
Wilmslow United Kingdom
Reviewed yesterday NEW

Great location. Good breakfast and service but food / drinks and rooms are way over priced. Our 'double' room was actually 2 single beds pushed together. The sheets did not cover the mattress properly. The rooms were cleaned / towels changed twice a day. If we return to Helmsley we will be staying at The Feathers or Royal Oak (over...

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Thank Worksselina
Sydney, Australia
Reviewed 3 days ago NEW

Came here for a weekend break. Helmsley is a beautiful little market town with plenty to do and lots of nice places to visit. The Black Swan looks great and we had a nice lunch, the food was quite good. It was let down by poor service, very surly and not that interested in looking after you. Felt a bit...

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Thank Rob H
Sheffield, United Kingdom
Reviewed 3 days ago NEW

Last minute overnight stay with dinner included. From first minute service was brilliant and we were put at ease. There was a wedding party which we were told about but you would have never been aware that further demands were being made on staff. Atmosphere was so so relaxing and stress levels reduced within minutes. Evening meal was superb and...

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1Thank Andy H
United Kingdom
Reviewed 5 days ago NEW

We had been given a voucher for the Black Swan as a present and decided that we would have lunch there, last Saturday. The staff and hospitality in the tearoom was excellent - nothing was too much trouble. I ordered an open steak sandwich which had both parts of the bun (?), but the steak comprised of several small, thin...

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1Thank C P
Melbourne, Australia
Reviewed 1 week ago NEW

The food is good here but it is very expensive. Perhaps it tries a bit too hard on that front, compared with the others Hotels nearby. Lovely building setting and all that but that isn't always enough these days is it. Sadly our experienced was ruined by the service. Just a bit too curt & pretentious for what you would...

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1Thank katewinslet2016
Lincolnshire
Reviewed 1 week ago

There's lots to love about the Black Swan and a few things that detract a little but not enough to stop us coming back again and again. The main attraction of this hotel is it's location - set in the delightful North Yorkshire National Park market town of Helmsley. That and a friendly ambience created by the cosiest of lounges...

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Thank deathbychocolate
Harrogate, United Kingdom
Reviewed 1 week ago via mobile

Friendly staff go above and beyond to help .. we had our little dog they set us our breakfast in the lounge as dogs are not allowed in the restaurant .. ( understandable it's beautiful ) We had room service the food was amazing on both evenings .. log fires and comfy sofas in the lounges and bar room 41...

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1Thank Cleo00-39
North Yorkshire, United Kingdom
Reviewed 1 week ago

Very friendly hotel for a overnight stay for a special birthday treat . Every thing was perfect . Dog friendly .hotel staff could not do enough to help with you needs.hotel in the heart of Yorkshire moors

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Thank Dave B
East Riding of Yorkshire, United Kingdom
Reviewed 2 weeks ago

Lovely property situated in front of the square. Beautiful boutique shops and plenty of watering holes to enjoy a few country drinks in front of a crackling fire. The food in the Gallery restaurant was beautiful. Staff very friendly and attentative. We would highly recommend.

Review collected in partnership with this hotel
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Thank I3655YNnicolas
Saltaire
Reviewed 2 weeks ago

We were overall disappointed with our stay at the Black Swan, as we had high expectations. The location is undoubtedly excellent and the old, communal parts of the hotel (lounges, restaurants, bar) are very lovely. The food was also excellent with a good breakfast choice. Unfortunately our room in the newer part of the building was very disappointing for the...

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Thank Sandra P

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in one of Yorkshire's prettiest market towns, The Black Swan in Helmsley is a superb historic inn, turned boutique hotel. Dating back to the C15th the hotel, rich in history and charm, blends antiques with classic contemporary design creating the perfect place for a relaxing break. With its own 3 AA rosette restaurant and award winning tearoom, The Black Swan Hotel provides the perfect backdrop for a romantic getaway and a chance to escape the everyday stresses and strains. ... more   less 

Additional Information about The Black Swan Hotel

Address: Market Place, Helmsley YO62 5BJ, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Helmsley
Price Range: $204 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Black Swan Hotel 4*
Number of rooms: 45
Reservation Options:
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Also Known As:
Black Swan Helmsley
Black Swan Hotel
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Questions & Answers

Here's what travellers have asked, with answers from The Black Swan Hotel staff and other travellers.
2 questions
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Saltaire, United Kingdom
5 months ago

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Questions? Get answers from The Black Swan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Feature rooms offer more space and more to look at.”
 of 5 bubbles deathbychocolate, 9 Jan 2017 | Read review
“Garden view rooms are quieter”
 of 5 bubbles NY777, 15 Dec 2016 | Read review
“Not room 42!”
 of 5 bubbles 451CEB, 4 Dec 2016 | Read review
“eat in the restaurant”
 of 5 bubbles ras95, 29 Nov 2016 | Read review
“The rooms at the side of the hotel are quiet. The superior room is well worth the extra.”
 of 5 bubbles TinaM1701, 28 Nov 2016 | Read review
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