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The Black Swan Hotel

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Traveller (344)
Room & Suite (59)
Dining (52)
Overview
  • Excellent58%
  • Very good25%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
“tea room”(71 reviews)
“afternoon tea”(170 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
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Rooms
Jul. 29Jul. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,815)
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1,813 results
Traveller rating
1,023
454
193
101
42
Traveller type
Time of year
LanguageEnglish
1,023
454
193
101
42
Show reviews that mention
All reviewstea roomafternoon teagallery restaurantfeature roomblack swansix course tasting menumolton brown toiletriessconesmarket squarelovely hotelevening mealwedding partybar areamarket menurestaurant staffspecial occasionlamb
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1 - 5 of 1,813 reviews
A TripAdvisor Member
3
Reviewed 4 days ago via mobile

Would like to thank all the staff at The Black Swan in Helmsley. You all made our silver Anniversary very special. Even our Shih tzu Bailey had the best time. She enjoyed her time especially meeting and greeting everyone. You all went to so much...More

Thank A TripAdvisor Member
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded 4 days ago

What a wonderful review, thank you so much for taking the time to post it. We all enjoyed dog-sitting Bailey whilst you went out for the morning, she's a real character and made herself quite at home as one of our reception team. It was...More

Reviewed 5 days ago via mobile

We stayed at the hotel mid week as part of our wedding anniversary celebration. Hotel was booked on line and we selected a feature room option, with G&T package and the Market menu for dinner. The room met expectations as it was olde worlde, staff...More

Thank Nigel C
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded 4 days ago

Dear Nigel C - Thank you for your review, in particular your comments about our teams who all work incredibly hard to make our guests stays special, so it is gratifying to hear their efforts are appreciated. I am naturally disappointed to read your comments...More

Reviewed 6 days ago

Our second visit to the Black Swan and we were just as impressed. Food and service were excellent, great location right on the market square and the fabulous weather was simply the icing on top. We took our dog who was welcomed just as warmly....More

Thank KateTwickenham
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded 4 days ago

Thank you very much for taking the time to write such a lovely review of your recent stay with us. We very much enjoy when dogs come to visit, so do hope you will be making your third trip soon

Reviewed 1 week ago via mobile

Had a brilliant, memorable night at this place, some years ago. Unfortunately, for events that sounded as if they were out of the control of the management, that was not the case this time. The initial communication about their problems, and the immediate solution for...More

1  Thank MikeXRichards
Reviewed 1 week ago via mobile

As a coach driver I stay in a lot of hotels. Rarely do I leave feedback. However I really feel the need to compliment my stay here. From the moment I checked in I was made to feel welcome, the staff are all very professional,...More

Thank CoachDriverDaveA
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded 1 week ago

Dear Dave - What a great review, thank you so much for taking the time to post one. It was a real pleasure to meet you and the lovely group you were driving. I'm really pleased you enjoyed your stay so much and hope your...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Pets Allowed ( Dog / Pet Friendly )
Room Service
Free Parking
Wheelchair Access
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$169 - US$358 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$169 - US$358 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (344)
Room & Suite (59)
Dining (52)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Patricia D
May 13, 2018|
AnswerShow all 7 answers
Response from Lis_Rickelton | Property representative |
Hello Patricia, sorry for the late response but I've only just seen your query. We are extremely dog friendly and dogs are welcome in all areas of the hotel except the tearoom and restaurant. You can dine in our bar or... More
0
Votes
Claire B
October 11, 2017|
AnswerShow all 5 answers
Response from Paul B | Reviewed this property |
Yes, well the Ines at the front do. If not just ask. The staff are very friendly and we're always there to help. Mind you, it was our 3 rd visit in 40 years !!!!
1
Vote
Room Tips
"Overlooking the garden is nice."
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"Ask for a view of the garden"
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"New annexe rooms on ground floor not much privacy"
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"Lots of stairs, quite quirky, problems if you have mobility issues no lift"
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