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2017-08-06 2017-08-07
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    The Black Swan Hotel

    Market Place, Helmsley YO62 5BJ, England
    Best prices for your stay
    2017-08-06 2017-08-07
    Savings alert: 19% below average rate

    The price you found is 19% lower than this hotel's average rate of US$147/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    Traveller (250)
    Room & Suite (42)
    Dining (33)
    • Excellent58%
    • Very good25%
    • Average10%
    • Poor5%
    • Terrible2%
    Travellers talk about
    “tea room” (103 reviews)
    “afternoon tea” (151 reviews)
    “feature room” (27 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Non-Smoking Hotel
    Room Service
    Multilingual Staff
    Pets Allowed
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    4.0 Star Hotel
    All hotel details
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    Aug 6Aug 7
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Free Cancellation
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    Write a Review
    Reviews (1,567)
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    There are newer reviews for The Black Swan Hotel
    See the most recent reviews

    351 - 355 of 1,565 reviews

    Reviewed 5 October 2016 via mobile

    I booked here for my Husbands birthday about two months in advance. I stressed I was a light sleeper and needed somewhere quiet at the time. They advised me on booking there was a wedding on but I wasn't concerned as long as we had...More

    Thank chapelapple
    Response from Black_Swan_Hotel, Guest Relations Manager at The Black Swan HotelResponded 7 October 2016

    Our sincere apologies that you didn’t have a restful night’s sleep and we’re truly sorry for the mistake at dinner. But to say that no one apologised whilst you were here could not be further from the truth. When you requested to speak over the...More

    Reviewed 3 October 2016

    We booked here for tea with our daughter and her fiancé to celebrate their engagement. We had a reserved table in the tea room overlooking the Market square; lovely in the autumn sunlight. The table looked welcoming with its crisp white tablecloth and mixed vintage...More

    Thank Bill S
    Response from Black_Swan_Hotel, Guest Relations Manager at The Black Swan HotelResponded 4 October 2016

    Thank you so much for your lovely comments, we're absolutely delighted to hear that you had a lovely afternoon with us and thoroughly enjoyed your Afternoon Tea experience. Congratulations to your daughter and fiancé on their engagement and we look forward to welcoming you all...More

    Reviewed 2 October 2016

    There's a relaxed atmosphere at the Swan and from our experience on this short visit everything was in order... from the welcome at reception, the cleanliness of the room, the efficient working at breakfast, just to mention a few areas. The bed was comfortable, our...More

    Review collected in partnership with this hotel
    Thank John B
    Response from Black_Swan_Hotel, Guest Relations Manager at The Black Swan HotelResponded 4 October 2016

    Following your recent stay at The Black Swan, we are so pleased to read you enjoyed your visit and we hope to see you again in the future.

    Reviewed 2 October 2016

    Sunday lunch in the restaurant........... The ambience of this room is dingy and uninviting with very little natural light. The dull green walls are dirty and in need of a repaint. Come on, Black Swan, a tin of emulsion is barely the cost of one...More

    1  Thank Maltonian1
    Response from Black_Swan_Hotel, Guest Relations Manager at The Black Swan HotelResponded 4 October 2016

    We are very disappointed to read your comments and that some of the courses weren't to your liking, yet wonder why you did not address your concerns with the Restaurant Manager whilst you were here, as if you had I'm sure they would have been...More

    Reviewed 1 October 2016

    How wonderful after a couple of weeks traveling to stay at a dog-friendly inn! The Black Swan sits right on the market square in Helmsley. When we arrived we noticed people sitting outside with their dogs, but it was a treat for these dog-deprived visitors...More

    Thank Susan J
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    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Meeting Rooms
    • Dry Cleaning
    • Laundry Service
    • Banquet Room
    • Conference Facilities
    • Multilingual Staff
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Price range
    • US$139 - US$371 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 45
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Booking.com, Priceline, Travelocity, TripOnline SA, Agoda, Hotwire and Cheap Tickets so you can book your The Black Swan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • Yorkshire >
    • North Yorkshire >
    • Helmsley
    • Also Known As
    • Black Swan Helmsley ,
    • Black Swan Hotel
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    Traveller (250)
    Room & Suite (42)
    Dining (33)
    Hotel & Grounds (183)
    Bathroom (12)
    Business Centre & Event Rooms (1)
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    Ask a question
    Questions & Answers
    Vanessa L
    9 May 2017|
    AnswerShow all 2 answers
    Response from Black_Swan_Hotel | Property representative |
    Yes, we do provide Molton Brown shampoo, shower gel, and body lotion in all of our bedrooms. We hope to see you soon!
    Gill B
    11 August 2016|
    AnswerShow all 4 answers
    Response from Sue H | Reviewed this property |
    All the rooms are very spacious and very clean and tidy ...you will have a great stay at the Black Swan..And. The breakfast is delicious ..
    2 November 2014|
    Response from sclarke134 |
    The hotel has plenty of dog friendly rooms. Ask for one at the front.
    Room Tips
    "Stay somewhere else!"
    Read review
    "We had Room 7 which was on the side - very quite"
    Read review
    "The bedrooms featured in the pictures appeared to be of a higher standard than the one we had."
    Read review
    "room overlooking garden would be nice"
    Read review
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