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See all 9 hotels in Santiago de los Caballeros

Platino Hotel & Casino

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Traveller (59)
Room & Suite (27)
Dining (1)
Overview
  • Excellent51%
  • Very good29%
  • Average13%
  • Poor5%
  • Terrible2%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Restaurant
Airport Transportation
Room Service
3.0 Star Hotel
All hotel details
Rooms
Jan 29Jan 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (203)Write a Review
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5
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All reviewsfront deskdefinitely stay here againgreat places to eatopen hourscomfy bedno questions askedhotel is greatdominican dishesrecommend hotelrooms are cleanshort stayhotel staffother hotelsbreakfast includedseveral yearswalking distancehotel is located
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1 - 5 of 150 reviews
Reviewed 4 weeks ago

I stayed here for three nights. Good location near two good restaurants, Square One (open 24 hours for full meals and snacks) and El Carrito Marchen. There were some annoyances: management needs to pay attention to details--hot water was shut off in the wash basin,...More

Thank 353Doug353
Response from Platino H, Manager at Platino Hotel & CasinoResponded 3 weeks ago

Dear Valued Guest: Thank you for taking the time to give us your feedback and suggestions. Unlike some other hotels in our country, we are definitely open minded to new suggestions. We take our customer feedback very seriously and are always looking to improve. We...More

Reviewed 1 December 2017

Best experience ever, Great staff, very helpful always on point, everyone wanted to make our experience joyful and entertaining. One thing I enjoy the most was how close you are to everything in the city but yet very peaceful, nice accommodation. Will highly recommend it.More

Review collected in partnership with this hotel
Thank dannydiaz2017
Response from Platino H, Manager at Platino Hotel & CasinoResponded 5 December 2017

Dear Valued Guest: We truly value your wonderful comment. We would like to thank you for sharing your positive feedback with us. It also brings us great joy that you found our location to be ideal. We are just minutes from the airport and center...More

Reviewed 27 November 2017

Great hotel and staff. Food was great. Room was excellent. would stay here again. Great price for the service. Helpful staff. Started coming here 3 years ago. Made good friends with hotel staff. I usually go two or three times a year.More

Thank Wilbur H
Response from Platino H, Manager at Platino Hotel & CasinoResponded 29 November 2017

Dear Valued Guest: We would like to thank you for sharing your positive feedback. We are very pleased you had a wonderful experience with us. We are endlessly proud of our staff and hotel. It is brings us great satisfaction that you have been coming...More

Reviewed 24 November 2017

This Hotel and location is a good investment for a short vacation stay, it is located in an area that have all the things someone would like to be close to when they are on vacation, however there are no beaches close by. The Hotel...More

Thank dane s
Response from Platino H, Manager at Platino Hotel & CasinoResponded 25 November 2017

Dear Valued Guest: We are thrilled to learn that you found our hotel to be a good investment. We take our customers feedback very seriously. Even though we are not in a beach area, we are close to the airport and also center Santiago. This...More

Reviewed 23 November 2017

I visited Santiago de los Caballeros. I was in this place. It was wonderful. The service is very good. All the personel is friendly. Kirsys and Laury helped me a lot. I would recommend this place and I expect to go there on my next...More

Thank Vander-Bourse B... D
Response from Platino H, Manager at Platino Hotel & CasinoResponded 27 November 2017

Dear Valued Guest: First, we would like to say thanks for your kind words and taking the moment to give us your feedback. We strive on providing the best customer service we can. It is great to hear you found our place to be wonderful...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Breakfast included
Room Service
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Casino and Gambling
Details
Price range
US$56 - US$93 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Family Rooms
Details
Price range
US$56 - US$93 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Family Rooms
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Traveller (59)
Room & Suite (27)
Dining (1)
Hotel & Grounds (50)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Pamela P
13 November 2017|
Answer
Response from Platino H | Property representative |
Dear Valued Guest: Thank you for your question. We do offer airport pickup for an additional fee since we out source this service. Since your information is sensitive, we will contact you directly to ask for your... More
0
Votes
brent s
16 September 2017|
AnswerShow all 4 answers
Response from Platino H | Property representative |
Dear Brent: Thank you for your question, we are approximately 15 to 20 minutes away from the airport. Which equals to about 15.2KM in distance. We have a shuttle service for an additional charge. Please contact us directly... More
0
Votes
zil018
28 June 2017|
Answer
Response from Platino H | Property representative |
Dear Valued Guest: Trip advisor does not allow email addresses to be posted on answer/questions. We will send you a private message, we look forward to having you stay with us. Have a great weekend. Guest Services Platino... More
0
Votes
Room Tips
"there is no elevator at this Hotel from my observation, but the higher rooms seems to be a better chose"
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"Room 424 gave me a great view of the garden and the front view from my hallway. Room service was excellent..."
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"Each room is comfortable, although we usually choose the executive, I think that is enough."
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"before paid, ask for a tour..."
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