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Hotel Platino

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Hotel Platino
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156 Reviews from our TripAdvisor Community

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Showing 119: English reviews
Reviewed 1 October 2016 via mobile

Love this hotel it's pretty close to everything, has 2 great places to eat at a walkable distance which is square one and macherna both open 24hrs and there's a really nice bar in the same plaza called la licoreria where u can just hang out there and be fine, it's like u don't have to go anywhere and have...

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Helpful?
Thank kelvin r
Hotel P, Manager at Hotel Platino, responded to this review

Dear Kelvin, Thank you for taking the time to review us with such details, we are glad to see that you found our location to be ideal. We are fortunate to be located in such a great location, that many of our customers find it very convenient for their travels while staying here in Santiago. We hope to have you...

Baltimore, Maryland
Reviewed 17 September 2016

The service was great!!! Everyone is very polite and treated us like part of their family, the rooms are clean and comfortable, the food is delicious with that authentic Dominican flavor which is what I was looking for they also have other tasty cuisines, the ground to the garden are breath taking also has a nice Casino. Felt very welcoming...

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Helpful?
Thank ilaluz0207
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Customer: Thank you for the kind words and feedback for fellow travelers, we appreciate your review. Here at Platino Hotel & Casino, we try to keep our standards above the rest while keeping ourselves authentic to the culture. Glad to see you found our garden to be breath taking, as it is one of true treasures. We look...

Boulder, Colorado
Reviewed 6 September 2016

Muchísimas gracias Lisbeth Monllo- She went out of her way to make sure we were comfortable and had a safe ride to the airport. But most importantly she spent her own time and phone minutes to help us return a rental car that we could not get in touch with toreturn before our 3am flight. Not only did she find...

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Helpful?
1Thank Namaste-and-Play
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Customer: We are overjoyed having read your comment. Here at Platino Hotel & Casino, we strive on making our customers experiences memorable ones. We spoke to Lisbeth and she sends her regards. She hopes that you and your family had a safe trip and that it was great to have met you all. We look forward to having...

Jacksonville Beach, Florida, United States
Reviewed 23 August 2016

This hotel is comfortable, clean and basic. The staff was wonderful and helpful. The price point was a bit high for what you get. My biggest complaint is the location which is on a busy 4 lane road. You should not expect to walk out of the hotel and feel anything charming, You will need a car or taxi to...

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Helpful?
1Thank Andy S
Hotel P, Manager at Hotel Platino, responded to this review

Dear Andy S: Thank you for writing such a great comment about our personal. Here at Platino we do our best to train our staff and make sure our guests feel right at home. As far as location, most of our customers love it here, especially compared to our competition in the area. We truly look forward to having you...

Okinawa Prefecture, Japan
Reviewed 14 August 2016

Kind of a pain to get to. Free parking. Rooms are fine. Feels a little sketchy. Inexpensive. Breakfast was mediocre. Wifi spotty. Casino attached to it not open on a Saturday night? I will not be returning

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Helpful?
Thank RK O
Hotel P, Manager at Hotel Platino, responded to this review

Dear Raymond Kieran O: First, we appreciate your review but are saddened to hear about your experience. As far as the Casino goes, it was undergoing renovation and now is up and running. Our location is quite centric but some customers do have trouble finding our place. We also have many luxurious rooms on our executive floors that are available...

Charlotte, North Carolina
Reviewed 13 August 2016 via mobile

We stayed here for one night the hotel is small but clean and is very affordable , the parking lot is big and well secure , I thing the hotel is well located very easy to where you need to go and it has breakfast included which I didn't have time to try but definitely will stay here if I'm...

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Helpful?
Thank Zabat T
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Guest: Thank you for the review and choosing us as your hotel of choice. We have a wide selection of upscale rooms throughout the hotel, that are available if you wish to upgrade next time. Our staff appreciates the kind words about the cleanliness. Here at Platino, we will continue to keep our standards as high as we...

Tampa, Florida
Reviewed 3 July 2016 via mobile

This is such a great hotel well located and the price is affordable. The breakfast is included and the rooms are really clean. The staff is extremely friendly. I went to see another hotel before go to Platino and I ended up staying here for 9 days. I will highly recommend this hotel and can't wait to go back. I...

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Helpful?
1Thank Zuleyka S
Hotel P, Manager at Hotel Platino, responded to this review

Dear Zuleyka: We are delighted and overjoyed by your kind words, so thank you for choosing us for your trip. Glad you found our hotel staff to be amiable and also the rooms to be 'really' clean. Here at Platino, we are truly delighted to have your recommendation and look forward to welcoming you back soon for another nine days....

North Carolina Coast, North Carolina
Reviewed 30 June 2016

wonderful hotel, nice friendly staff speaks english if you need,,, the rooms are comfortable, clean, and quiet,, if you have friends they are welcome without problem, Resturant is good,, room service prompt, I have stayed there before and will again and again. Safe area

Review collected in partnership with this hotel
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Helpful?
1Thank K4383JDstevens
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Customer: Glad to see you found our services to be excellent. Here at Platino Hotel we do our best to make our guests feel right at home. We want to thank you for the kind words and hope to see you soon. Sincerely Guest Services Platino Hotel & Platino

Phoenix, Arizona
Reviewed 17 June 2016

People are nice. Helpful, but never heard if Uber. I don't know what else to say. Enjoyed environment but the rooms are far from modern, bathroom space is small and tight, break fast was good, and it's very convenient to the airport.

Review collected in partnership with this hotel
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Helpful?
1Thank RandleZen
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Guest, Thank you for choosing us as your preferred hotel while you stayed in Santiago. We have notified our receptionists and they are now UBER-Aware. We pride our selves in bettering our services as much possible, so thank you for the feedback. We hope to have you stay with us in the near future. Management Platino Hotel &...

East Setauket, New York
Reviewed 12 June 2016

This time around my booking of an executive room was somewhat hampered by mishaps. I was given the keys to the wrong room; during my short stay, on several occasions, the swipe key got deactivated (due to cell phone?) and another day while showering and having posted the DO NOT DISTURB sign on the door, the chambermaid came into the...

Review collected in partnership with this hotel
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Helpful?
Thank 244elir
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Guest: We would like to apologize for the events you had here. Here at Platino, we strive to make our guests feel right at home. We wish that you would have reported these inconveniences to us right way. Be assured that the appropriate departments have been notified, so events like this will not happen in the future. Regarding...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Offering a restaurant, hot tub and free Wi-Fi access in all areas, Hotel Platino is located 5 km from Santiago de los Caballeros main square and 1.6 Km from Gran Teatro del Cibao Park. The rooms here will provide you with a flat-screen TV and air conditioning. Featuring a bath or shower, private bathrooms also come with free toiletries and towels. Some rooms have a garden view. Extras include a minibar and cable channels. Other facilities offered include meeting facilities, on-site shops and an ironing service. The property offers free parking. This property is 4.4 Km from San Luis Fort and 2.2 Km from Colon Park. Cibao International Airport is 15 km away. ... more   less 

Additional Information about Hotel Platino

Address: Estrella Sadhala Ave, Santiago de los Caballeros 51031, Dominican Republic
Region: Caribbean > Dominican Republic > Santiago Province > Santiago de los Caballeros
Price Range: $72 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Platino 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Platino Hotel Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Platino staff and other travellers.
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Questions? Get answers from Hotel Platino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“very nice and good view”
 of 5 bubbles francklinbienaime, 24 Jan 2017 | Read review
“Guest requests and inquiring are WELCOMED...”
 of 5 bubbles andors933, 9 Nov 2016 | Read review
“give tips moderatly they go above and beyond customer service”
 of 5 bubbles chefdallascreations, 3 Nov 2016 | Read review
“Feels dated, but service makes it worthwhile. ”
 of 5 bubbles RandleZen, 17 Jun 2016 | Read review
“Old fashioned - European like, clean, quiet and AC works well”
 of 5 bubbles I6621CIrobertd, 10 Jun 2016 | Read review
5 of 5