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Excellent location, supportive and friendly staff, great services, pretty expensive. We had dinner included, the restaurant atmosphere and concept of serving the dinner is exceptional. We are treated by the staff when entering restaurant, same table is reserved per room number for the whole stay which is comfortable, information about the next day including weather forecast and activities, really nice. Secure Parking location for additional charges (4 € / day). Poor WiFi and low quality pillows is a minus.
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This might look like a "bought ad", but we fell totally in love with this place! Mostly for the personal, who paid so much attention to details, but also for the hotel it self. The beautiful breakfast (extra plus to the rich selection of gluten free options, the omelette bar and fresh pressed juices), the luxary spa (don't miss the herbal sauna!) and the homy and cozy dinner area. A bonus (which we did not reallize untill we were there) was that the hotel actually is really well located if you want to go skiing. The bus to Angertal leave every 10 minutes, right(!) infront of the hotell, and from Angertal you can reach the entire Bad Gastein and Badhofgastein ski area. We will for sure be back!
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Date of stay: February 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Really nice hotel with good placement and spacious and bright rooms. Absolutely nice staff (incl. chief of staff), excellent wine card and very creative menues. Swimming pool and wellness area (family and adult area available!) as well tasteful and inviting. 150Euro/single room incl. breakfeast, afternoon table and diner is high, but you get a real nice package for your money.
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Date of stay: January 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We spent a few days skiing in Bad Hofgastein and had booked it with the so-called "early bird price". The hotel is nicely decorated and also offers all possible comforts. The food is good, the staff in the dining area friendly. Allerdings: - Parking is charged EUR 4 per day. When asked why and where else you could put your car, you get the answer: "Your problem." Also, if you want to have the consumption bills put on the room bill, you don't get them the next day for checking (also not on the same day by the way). Only at checkout do you get the invoices presented - and then the discussion starts, which ultimately spoils your holiday. - We also found that if we had booked the room a week before our arrival, we would have saved about EUR 150. When asked about it by the receptionist, we got in response that you can't do anything there, we just booked at the price and are therefore unlucky - besides, the "from the head office" is so predetermined. It wasn't even the approach of regret or "I'll ask if we can do something about it" to hear - nothing. Well, that's just not how they'll hear us, let alone see us. Kindness looks different.
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Date of stay: January 2025
Value
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
None negative feed-back? I believed and haven't mistaken. Traveled with my wife and a kid of 4 yo in January. 7 min on the ski bus to ski center Argental - excellent location. Fantastic Wellness within the hotel - perfect relax after skiing. Although not for children before 17, there is an alternative - family sauna which can be heated upon request. Good swimming pool - it was hard to withdraw a kid from it:). Amazing restaurant with delicious food and friendly staff! The dinner is different every day and always perfect! Room cleaning is every day and every day is good despite you leave tips or don't. My kid was crying when we left.... I can't find anything negative to say.
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Date of stay: January 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed three nights at the hotel, mainly to discover the area. It was a very nice, confortable and enjoyable stay. The hotel staff is very nice and helpful. The hotel manager took time to tell us about the area and gave us nice tips for our stay, including a suggestion for a mountain escape with Ingrid. We finally made the 5-hour mountain walk with Ingrid. It was a beautiful walk with a group of 8 people. In our opinion, the food was very good quality, made with fresh ingredients (the bread, framer butter and marmalade were superbe). Thanks to all for a wonderful mountain break. We will certainly come back.
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Date of stay: June 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ZumStern, Manager at Sonnenhotel Zum Stern
Responded Jun 8, 2019
Dear "Hend01" thank you so much for your helpfull feedback! It was a pleasure for all of us to meet you and your family and we are looking forward to welcome you back at Hotel Zum Stern, Ingrid is going to plan a lot of new trips and I am shure she will show you very special places in the valey only local guids know about... Best regards from sunny Bad Hofgastein Claudia Wachter-Tschikof - and the Stern-team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I can't praise this hotel enough. From the time we arrived until the time we left we were treated like royalty. Claudia is a credit to this hotel. She is warm and welcoming and couldn't do enough for us. The rest of the staff are equally as wonderful. Being a vegan is usually tricky but the chef went out of his/her way to make me wonderful food. The hotel is extremely clean and comfortable and the scenery around it is breathtaking. We will definitely be going back! The whole experience was wonderful. Thank you to all the staff for making it so fabulous . Denuse and Roger
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Date of stay: May 2018
Value
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Book well in advance
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ZumStern, Manager at Sonnenhotel Zum Stern
Responded May 24, 2018
Dear Denise and Roger! Thank you so much for this wonderful feedback :-) it was a pleasure for all of us and we are looking forward to welcome you here again!! Claudia and the Stern-staff
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Hotel Zum Stern is our favourite. We have stayed there many times and each visit never fails to give us wonderful service, excellent food and wine and a really relaxing break. The Indoor Pool and spa are outstanding we spend as much time in there as we can. All the staff are friendly and add touches, for instance dressing our table with hearts and crystals on our wedding anniversary for our evening meal. A few years ago I celebrated a significant birthday at Zum Stern, each member of staff signed a card for me and our table was dressed for breakfast and dinner! We are already planning our 2014 visit. Thank you to "The Stern Team"
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Date of stay: September 2013
Value
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Sleep Quality
Trip type: Travelled as a couple
Room Tip:Higher floors have a better view over the valley and of the mountains.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The staff at this hotel went the extra mile to make the stay outstanding. Nothing was too much trouble from the reception desk, bar staff, restaurant staff and chamber maids. The place was spotless. They all knew our names and even spoke to us when we were out in the town. The spa had 3 types of sauna, 2 steam rooms and a wonderful rest area. The food was 5 star and 5 course. The ski area is a 5 min drive away from the hotel but the ski bus stops right outside so we did not need to take our car. During our trip we also spent a few days in another 4 star hotel in the area and we were shocked by the difference, it just showed us how nice this hotel was.
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Date of stay: February 2013
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Excellent value for money. Very clean rooms with a cosy atmosphere. The staff attention to all kind of details to make the visit more enjoyable is fantastic. High quality food with great choices for healthy options.
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Date of stay: July 2019
Rooms
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Ask for the rooms facing the terrace
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Bad Hofgastein area.
PRICE RANGE
C$363 - C$512 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Zum Stern
LOCATION
AustriaAustrian AlpsSalzburg RegionBad Hofgastein
NUMBER OF ROOMS
46
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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