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Aguas de Ibiza Grand Luxe Hotel

Salvador Camacho 14, 07840, Santa Eulalia del Río, Ibiza Spain
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Traveller (1026)
Room & Suite (265)
Dining (124)
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About

#16 of 51 hotels in Santa Eulalia del Río
Location
Cleanliness
Service
Value
Travellers' Choice
Classified as a GL and member of Small Luxury Hotels of the World, Aguas de Ibiza Grand Luxe Hotel represents a new concept in hospitality. Ours is a very personal interpretation of what luxury should be all about. Water, light and textures come together at this hotel in Santa Eulalia in Ibiza. Here you will find all you need to experience an unforgettable holiday. Everyone comes to the island for pleasure. Let us show you a new way of living that experience. Enjoy this unique experience of luxury and exclusiveness together with the typical Mediterranean hospitality.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Hot bath
Pool / beach towels
Rooftop pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Poolside bar
Rooftop bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Massage
Salon
Solarium
Steam room
Rooftop terrace
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Harbour View
Luxury
Languages Spoken
English, French, Spanish, Catalan and 2 more

Location

Salvador Camacho 14, 07840, Santa Eulalia del Río, Ibiza Spain
Name/address in local language
Aguas de Ibiza Grand Luxe Hotel
1,620Review64Q+A100Room tips
Traveller rating
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MaxwellStone wrote a review Apr 19
London, United Kingdom242 contributions131 helpful votes
Superb hotel. All the staff we met throughout were really friendly and helpful, reception, porters, housekeeping, restaurants and bars. We felt welcome at all times. The standard of cleanliness throughout is very good. The facilities are excellent, particularly the gym and exceptional spa, probably the best we’ve ever seen. Outside pool and gardens are a great place to relax and the roof top bar area, plus pools, are another wonderful place to relax and enjoy. The hotel surpassed our expectations and we will return.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Unity H wrote a review Apr 14
2 contributions2 helpful votes
The hotel is well situated and the rooms are nice with harbour views and a lovely pool area. The service desk was open 24 hours and very helpful and kind. That being said, it wasn’t a five star experience. We had to request our room was cleaned on a number of occasions and the service at breakfast was not good. There is an odd smell throughout the spa area. It’s very family friendly with lots of children but as a couple travelling i wouldn’t recommend.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from NCalma Group Customer Service, Dueño at Aguas de Ibiza Grand Luxe Hotel
Responded 1 week ago
Dear Unity H, We appreciate the time you took to review your stay. These comments motivate us to continuously improve and to be able to offer a better product. We apologise for the inconveniences that occurred during your stay at Aguas de Ibiza Grand Luxe Hotel. We are aware of every problem mentioned and for that reason we will look into every issue mentioned with each and every relevant department involved. In this way, we will be able to conclude on a solution to avoid future similar situations. Again, thank you very much for your patience and contribution. Yours sincerely, Raquel Andreu General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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gb1 wrote a review Jan 2024
UK9 contributions7 helpful votes
DANGEROUS POOL AREA PARENTS BE VERY CAREFUL! We travelled to this hotel via Jet2 Indulgent Escapes. We booked this 5 start hotel for us and our two young children aged 5 and 8. Briefly this is NOT a 5 star hotel. We travel extensively and this is a 4 star at best. We were happy to overlook this as it was a few days in the sun however our Son had a horrendous accident at the hotel pool. The decking around the pool area is rotten. My Sons foot fell through the rotten wood and he fell face first into the water. There was no life guard. I was nearby and got him out as he was trapped with his foot stuck in the wooden decking which had given way. He could have drowned or broken his leg! We demanded to see a manager. No one came. I went to the reception to ask for a manager we were told someone would be out to see us. No one came. No first aid or reports taken. no one came We wanted the area closed of so another child would not have the same accident. It remained open. Dangerous pool area are they waiting for a child to be seriously hurt?
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from NCalma Group Customer Service, Dueño at Aguas de Ibiza Grand Luxe Hotel
Responded Mar 12, 2024
Dear Guest, We sincerely regret the inconvenience you experienced during your stay at our hotel. We would like to offer our sincere apologies for the isolated incident that affected you and your family's experience. We understand the importance of a smooth holiday. We want to assure you that we immediately addressed the situation to ensure that it does not happen again in the future. To compensate you for the inconvenience, we will contact you personally. We are committed to providing you with a renewed experience and look forward to the opportunity to show you the quality and hospitality we are known for. We sincerely appreciate your feedback and look forward to welcoming you back to the hotel for a carefree holiday. Yours sincerely, The Team of Aguas de Ibiza Grand Luxe Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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EJW842 wrote a review Nov 2023
Edinburgh 100 contributions56 helpful votes
A larger hotel than we would normally go for but was pleasnantly surprised by the general welcoming feel of the place for the size. Pool areas are really good, there were those up super early to nab the sun beds! There isn't a bad location however on the ground level patio. Also a roof top area with loungers and general seating. The kid's pool is on the lower ground level with a large grassy area for them to run around and there is I believe a kid's club. The room was lovely, spacious, very clean. We were a late booking so had a junior suite with a sea view. Largely more of a marina yard view, but interesting all the same! We didn't try the restaurants. I know it's a luxury hotel, however the only complaint I had was the Eur 5.50 for half a litre of water poolside. We ended up getting supplies at the local grocer and we weren't the only ones to feel aggreived at the high light lunch and drinks prices throughout the week. This however is a minor point on reflection on the overall experience. Breakfast was really very good, buffet and hot selection cooked to order (pancakes were v good), plenty of choice and the staff couldn't have been more helpful, as were all of the staff across the hotel. It's a great base for exploring the coast, and a 10 minute walk into the main part of the town with the bars and eateries. Would definitely stay again, and would maybe visit the restaurant for a special occasion but plenty of choice in the town itself.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from NCalma Group Customer Service, Dueño at Aguas de Ibiza Grand Luxe Hotel
Responded Nov 26, 2023
Dear Guest. We really appreciate your review and we are glad to see that you had a good experience in our hotel. We are always looking for the best for our guests by offering a quality service and our professionals always strive to meet the needs and expectations of our guests, so we are happy to see that we have fulfilled our goal. We invite you to visit us again in the near future, where we will welcome you with open arms. Once again, thank you for enjoying your stay at Aguas de Ibiza and for helping us to improve day after day. Best regards, Raquel Andreu General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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James Munns wrote a review Oct 2023
Welwyn, United Kingdom104 contributions59 helpful votes
My wife and I just returned from a very enjoyable 5 day holiday, the hotel is very well run with helpful staff. Breakfasts were excellent, fantastic choice from the buffet and the menu, personally we found the service good, however some did say it was slow. The main pool area was excellent with good sunbeds and towels, service was a bit hit and miss. We loved the roof top bar in the late afternoon to watch the sunset and listen to some great music. We stayed in room 426, Premier room with a bay view, the location and view from the room was fantastic, the problem is the layout of the room. The room has been designed so you can lay in bed and see the marina, which is lovely but no thought has been given to how this would affect the rest of the room. The sinks became almost un-usable and the AC wasn't great as one vent was blocked. We would certainly return but would ask not to be placed in room 426.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Don't stay in room 426
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from NCalma Group Customer Service, Dueño at Aguas de Ibiza Grand Luxe Hotel
Responded Oct 10, 2023
Dear Guest. We really appreciate your comment and we are glad to see that you had a good experience in our hotel. We always seek the best for our customers by offering a quality service and our professionals always strive to meet the needs and expectations of the customer, so we are happy to see that we have met our goal. We will take into account your comments regarding the room you stayed in (426) for future visits. We invite you to visit us again in the near future, where we will welcome you with open arms. Once again, thank you for enjoying your stay at Aguas de Ibiza and for helping us to improve day after day. Best regards, Raquel Andreu General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Just19702014 wrote a review Oct 2023
Saltash, United Kingdom6 contributions
I really don’t understand the negative reviews for this hotel. All I can say is their expectations must be off the scales! We had a wonderful time, lovely staff, amazing room, lovely pool area and the roof top bar was just stunning - yes drinks were expensive, but you get what you pay for, the ambience and view made it worth it for the occasional evening drink and to watch the sunset. There are plenty of other places to choose from nearby where drinks were cheaper if you don’t want to pay the hotel prices. The breakfast had an amazing choice, even had a glass of Cava on offer, as well as gluten free options! Staff were always helpful, happy and polite. Would definitely not hesitate in coming back, and hope we do soon. Thank you.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: We had a junior suite, which was perfect.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from NCalma Group Customer Service, Dueño at Aguas de Ibiza Grand Luxe Hotel
Responded Jan 29, 2024
Hello, We sincerely appreciate the positive review about your experience at our hotel Aguas de Ibiza. We are glad to hear that you enjoyed your time with us. Our team works hard to provide memorable experiences, and your words are an encouragement to continue to do so. We hope to have the pleasure of welcoming you again in the future, thank you for choosing us! Best regards, Guest Experience Team 🤍
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JM wrote a review Oct 2023
Sandbach, United Kingdom28 contributions1 helpful vote
Very enjoyable stay at this hotel Good selection at breakfast for adults and kids We really enjoyed the pool area, really classy feel but very welcoming of families Decent gym space for the size of the hotel Excellent free access to the spa facilities
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from NCalma Group Customer Service, Dueño at Aguas de Ibiza Grand Luxe Hotel
Responded Oct 5, 2023
Dear @Strawberryblond1984, thank you very much for sharing your experience at Aguas de Ibiza. We are glad to hear that you really enjoyed our rooftop bar and the service of our staff. We hope to see you again in the near future. Best regards 🤍, Guest Experience Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Robert s wrote a review Sep 2023
Yorkshire, United Kingdom62 contributions39 helpful votes
We stayed here for just a couple of nights as a little end of holiday treat and I was really disappointed. The reception staff were about as much use as cardboard as we were checking in they explained nothing about the hotel other than what time breakfast was. The room was lovely but again everything you wanted to know was on a QR code and the WiFi code given on the key card was completely different to the one the Hotel uses? When I went to reception to find out why I couldn't get on the WiFi ( I had to go in person as the instructions on how to contact reception were on the QR coded welcome book) the receptionist looked at me as if I was an idiot not the best welcome to a five star. And as usual with not being able to check in till after lunch there were no sunbeds available by the pool and a very loud wedding party had taken over the top sundeck. The breakfast although offered a large choice you had to order your eggs separately to the buffet style accompaniments meaning you either had cold eggs or cold bacon very strange. Also as mentioned in previous comments the large hotel next door has a massive PA system that drowns out any ambiance that this hotel has along with some very poor Karaoke. So all in all a very expensive and disappointing stay. Sorry
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from NCalma Group Customer Service, Dueño at Aguas de Ibiza Grand Luxe Hotel
Responded Sep 24, 2023
Dear Robert We sincerely appreciate you taking the time to give us such a helpful review. These comments encourage us to correct any faults that occur in our establishment and thus offer a better service every day. Firstly, we are sorry to hear about the problems with the Wifi and breakfast. This is such a rare occurrence and is usually due to an accumulation of misunderstandings and miscalculations, and we certainly assure you that our average guest usually chooses our hotel for its distinctive appearance and exquisite service, as well as its competent location. We are concerned about all the issues raised and will immediately discuss each issue mentioned with the reservation department, which is the department involved in this case, in order to establish a solution and fully prevent any similar situation in the future. We will be happy to receive you to verify that what happened is something unusual. We would like you to enjoy all our services. Again, thank you for your patience and contribution. Best regards, Raquel Andreu General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sherpa729634 wrote a review Sep 2023
3 contributions
Perfect 🤩 from the moment we arrived at the hotel it didn’t disappoint. The staff were friendly, the hotel was spotless, the spa was a treat. Our favourite area was the rooftop and Marcelo made our stay! His music was perfect for the hotel setting and we very much looked forward his Mango Daquiri’s whilst watching the sun go down and listening to some great music, we’ll be back next year! 🫶🏼
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from NCalma Group Customer Service, Dueño at Aguas de Ibiza Grand Luxe Hotel
Responded Sep 20, 2023
Dear @sherpa729634, thank you very much for sharing your experience at Aguas de Ibiza. We are glad to hear that you really enjoyed our rooftop bar and the service of our staff. We will let Marcelo know about your positive feedback. We hope to see you again in the near future. Best regards 🤍, Guest Experience Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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budgies wrote a review Sep 2023
Cheshire UK2 contributions4 helpful votes
My husband and I stayed here for a week and were disappointed with the standards of this hotel. On arrival we checked in to our room on the 2nd floor and had to ask for an upgrade due to the room being like a hospital room and mouldy and litter left. We upgraded at cost to the 4th floor looking over the marina which was very nice but had little storage space and very stiff bathroom doors which we had to leave open as it felt like they were going to break. The rooftop area was very nice but we were surprised that as it did not open until 11am we had to wait for bed cushions and towels somedays until 11.45am? The breakfast was slow and uncooked eggs served to us, we waited 45 mins for some milk for coffee as there was only one choice of full fat milk on the cereal section also no white crusty bread after 9.45 am even though breakfast was on until 11am? The cocktails were hit and miss so we went out to the marina which was very nice. On departure we went to check out to be told the printer wasn't working and were charged an amount which we had no idea what we we were paying for and amount had been taken part way through the holiday and a week after we came home we were told we would have a receipt by email but lo and behold nothing received? all in all we had a lovely time in Santa Eulalia but the hotel is more like a 3 star and needs a facelift and more staff if to remain a 5 star hotel.
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Date of stay: September 2023
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from NCalma Group Customer Service, Dueño at Aguas de Ibiza Grand Luxe Hotel
Responded Jan 29, 2024
Dear Budgies We sincerely regret that your experience at our hotel (name) did not meet your expectations. We value your feedback and are committed to improving to provide our guests with an exceptional experience. We appreciate your feedback and look forward to the opportunity to welcome you back to demonstrate our dedication to customer satisfaction. Best regards, Guest Experience Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Santa Eulalia del Río area.
PRICE RANGE
C$403 - C$704 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aguas de ibiza hotel
FORMERLY KNOWN AS
Aguas De Ibiza Lifestyle & Spa
LOCATION
SpainBalearic IslandsIbizaSanta Eulalia del Río
NUMBER OF ROOMS
145
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Aguas de Ibiza Grand Luxe Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Aguas de Ibiza Grand Luxe Hotel
Which popular attractions are close to Aguas de Ibiza Grand Luxe Hotel?
Nearby attractions include Liquido Cocktail Bar (0.4 km) and Pizzeria Del Puerto (0.5 km).
What are some of the property amenities at Aguas de Ibiza Grand Luxe Hotel?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Aguas de Ibiza Grand Luxe Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Aguas de Ibiza Grand Luxe Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Aguas de Ibiza Grand Luxe Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Aguas de Ibiza Grand Luxe Hotel?
Conveniently located restaurants include Marytierra, Bizan, and Bollywood.
Are there opportunities to exercise at Aguas de Ibiza Grand Luxe Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Aguas de Ibiza Grand Luxe Hotel have airport transportation?
Yes, Aguas de Ibiza Grand Luxe Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Aguas de Ibiza Grand Luxe Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Aguas de Ibiza Grand Luxe Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Aguas de Ibiza Grand Luxe Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.