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Traveller (55)
Dining (21)
Room & Suite (19)
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Overview
  • Excellent35%
  • Very good39%
  • Average16%
  • Poor6%
  • Terrible4%
Travellers talk about
“the pub”(43 reviews)
“live band”(8 reviews)
“thorpe park”(62 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
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Reviews (426)
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Traveller rating
150
149
66
27
21
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150
149
66
27
21
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All reviewsthe publive bandthorpe parknespresso machinebeer gardengood sizesaturday nightsecure parkingburgerbooked this hoteloutside areafull englishlovely hotelstayed two nightsfish and chipsbreakfast was excellentair con
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11 - 15 of 413 reviews
Reviewed March 18, 2018 via mobile

4 of us (two couples) stayed here for our trip to watch 6 Nations Rugby. We were able to drop our bags early, our rooms were kindly upgraded! Suite 31 is huge! Lounge area, 2x tv’s, fridge, Nespresso machine, massive bed. Nice linen, towels etc....More

Thank Dom P
Response from Sian O, General Manager at Crown HotelResponded March 20, 2018

Dear Dom Thank you for taking the time to leave us a review. We are very pleased you enjoyed your stay and the your breakfast the following morning. I have looked at the bathroom with regards to your comments and apologize if you felt the...More

Reviewed March 10, 2018 via mobile

Took my mum and nan for a mothers day treat as something a bit different.. but local as both of them are not good walkers.... Requested the full traditional afternoon tea which sadly was miscomunicated and resulted in the basic scones and tea. However we...More

Thank Robyn A
Response from Sian O, General Manager at Crown HotelResponded March 20, 2018

Dear Robyn Thank you for leaving us a review. I have discussed the situation with my deputy manager who you were speaking to on the day and i understand that you were unable to get in prior to your booking, so we are extremely glad...More

Reviewed February 25, 2018 via mobile

Visited for Sunday morning coffee & teas with family. Two staff members out of five were rude and blatantly didn’t like working there. People waiting to be served while staff just walked around doing other small jobs that didn’t need doing while there was an...More

Thank Michelle L
Response from Sian O, General Manager at Crown HotelResponded March 2, 2018

Dear Michelle I am so sorry to read this review, i am investigating what on earth went wrong, as honestly this is not the normal service you can expect. Thank you for bringing it to my attention and i do hope you will return ion...More

Reviewed February 20, 2018

We booked a valentines deal which was emailed to me via the hotel mailing list. This consist of a double bedroom, breakfast and a valentines meal off the Valentines menu with a starter included for a small extra fee off the main menu and a...More

Thank Lisa m
Response from Sian O, General Manager at Crown HotelResponded February 22, 2018

Dear Lisa Thank you for taking the time to write a review of which i was sorry to read was not to your satisfaction. After investigating your comments, i am extremely sorry that you were let down, yes we did get things wrong with regards...More

Reviewed February 19, 2018

I attended a dinner at Brooklands Museum for which this hotel is convenient.. The room was warm and comfortable as usual nicely presented and the breakfast was excellent.. Down side was a dated and faded bathroom with a shower for which the controls were partially...More

Thank Bob D
Response from Sian O, General Manager at Crown HotelResponded February 22, 2018

Dear Bob Thank you for your review of which we were extremely pleased to hear you enjoyed your stay. With regards to the rooms, we have just completed a refurbishment of a number of our rooms so hopefully next time you visit you could stay...More

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Most Booked Properties in Chertsey
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About
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Laundry Service
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$96 - US$185 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites
Details
Price range
US$96 - US$185 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites
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Traveller (55)
Dining (21)
Room & Suite (19)
Questions & Answers
Ask a question
Amy M
October 4, 2017|
AnswerShow all 2 answers
Response from Nigel P | Reviewed this property |
Ask them directly
0
Votes
Janny H
March 27, 2017|
AnswerShow all 2 answers
Response from Macco4 | Reviewed this property |
As mentioned staff are very accommodating so I imagine they would oblige if asked.
0
Votes
Janny H
March 8, 2017|
AnswerShow all 9 answers
Response from Macco4 | Reviewed this property |
Lots of space behind the hotel
0
Votes
Room Tips
"i would recommend any room as they are all lovely"
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"Please makesure you know what your getting before you book this Hotel"
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"make sure the shower works"
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"get a room at the back on the parking lot"
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