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Crown Hotel

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Crown Hotel
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374 Reviews from our TripAdvisor Community

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Showing 364: English reviews
Reviewed 19 June 2016

I stay here every year for Royal Ascot and it never disappoints. The rooms are clean and well maintained. The breakfast is plentiful with lots of options and the staff are very friendly. The only drawback is that if you have a room that overlooks the courtyard area then it can get a little noisy, but you can close the...

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Helpful?
Thank Justin H
Sian B, Guest Relations Manager at Crown Hotel, responded to this review

Dear Justin, Thank you for your review, I'm pleased to read your comments and i look forward to welcoming you back next year.

London, United Kingdom
Reviewed 18 June 2016

Stayed here for one night, when I booked I explained it would be my sister, my 12yr son and myself sharing a room, they very kindly separated the beds so we could have three singles. We had a evening meal, which was lovely and all enjoyed. Breakfast was freshly cooked for us and plenty of cereal & fruit if you...

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Helpful?
Thank sue r
Sian B, Guest Relations Manager at Crown Hotel, responded to this review

Dear Sue, I'm pleased to read your comments and i am delighted that you have already booked your next stay with us. Look forward to seeing you again in July.

Midlands
Reviewed 17 June 2016

Not sure what to expect but I was pleasantly surprised. Spacious room with good facilities including coffee machine & fluffy white towels & toiletries. Bar area pleasant with good outside area too. Gated parking. Also breakfast was included. No complaints

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Thank WelshAnnie
Sian B, Guest Relations Manager at Crown Hotel, responded to this review

Dear Annie, Thank you for taking the time to leave us a review, I'm delighted to read your comments and i hope to welcome you back very soon.

Ottershaw
Reviewed 17 June 2016

We went there for a meal after swimming, we like the amtomsphere and the food is reasonably good. My friend went to the bar to order our drinks and was told someone would come to our table. A young male came and took our order. We waited at least 15 minutes for our drinks and we had to ask another...

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Helpful?
Thank Chatty3
Sian B, Guest Relations Manager at Crown Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave us a review, please accept my apologies for the service you received upon dining with us. I can assure you this is not our normal standard of service which you can see from many previous reviews. i will pass your comments onto the kitchen team and the managers, i do...

Kent, England
Reviewed 17 June 2016

The Crown is a decent enough mid-price hotel and the rooms are nice enough. They also have a 'proper' air con unit in each room that cools nicely, which not that many hotels have. My room had a 40 inch LG TV that looked fairly new also with a good quality screen, although my colleague who was in another room...

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Helpful?
Thank GSRider
Sian B, Guest Relations Manager at Crown Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave us a review, I'm pleased to read you enjoyed your stay, Please accept my apologies for the distribution with the WiFi the day of your stay, we were experiencing issues with our WiFi, which now has been resolved. I'm pleased to read that you will stay with us again and...

Dundee, United Kingdom
Reviewed 13 June 2016 via mobile

My husband and I stayed here overnight for my brothers wedding. The staff were very helpful as we asked if we could check-in early so we had time to get ready for the wedding but it meant we stayed in an Armoury room instead of Courtyard. This however was no problem as the room was perfect. The beds are comfortable...

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Thank Vicki S
Sian B, Guest Relations Manager at Crown Hotel, responded to this review

Dear Guest, Thank you for your lovely review, We do try to keep the noise to a minimum to avoid disturbance. I hope to welcome you back very soon.

Otterburn, United Kingdom
Reviewed 11 June 2016 via mobile

Easy parking which is included with room. Very clean and quiet breakfast average ,more coffee was offered frequently staff friendly . It is a little on the slightly tired side, no doubt the owners have considered it might be more valuable for flats

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Thank stalin01
Sian B, Guest Relations Manager at Crown Hotel, responded to this review

Dear Guest, Thank you for your review, I'm pleased to read you enjoyed your stay. Your comments regarding the hotel looking slightly tired causes us some confusion as we have just had most of the rooms refurbished this year. I can assure you we have no intentions of turning The Crown into flats.

Auckland Region, New Zealand
Reviewed 10 June 2016

We stayed a night on a business trip. The hotel is pleasant and check in was quick however we had a lot of luggage due to arriving from overseas and our room was on the 3rd floor. we got into the lift however when we arrived at the floor the door wouldnt open fully. We managed to squeeze out only...

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Thank karen h
Sian B, Guest Relations Manager at Crown Hotel, responded to this review

Dear Karen, Thank you for taking the time to leave us a review, I'm pleased to read that you found our hotel to be pleasant and you enjoyed our restaurant. We have since has the lift engineers out to resolve the issue with the doors, so please accept my apologies for the inconvenience.

Warsaw, Poland
Reviewed 3 June 2016

Cosy place with an atmosphere of an old house rented to you by a family of owners. Good quality beer at the bar, clean and fresh rooms, In-room iron and ironing board that was handy for my business stay. In-room tea and kettle is a benefit, room temperature device working OK. Breafasts were the same every day which is a...

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Helpful?
Thank AnT_8793
Sian B, Guest Relations Manager at Crown Hotel, responded to this review

Dear Guest, Thank you taking the time to leave us a review, I'm pleased to read that you enjoyed your stay. Regarding the breakfast comments i am slightly confused as we offer a cold buffet which includes yoghurt, cereals, toast and a selection of fresh fruit. We also have a hot menu to choose from with a variety of different...

Cardiff, United Kingdom
Reviewed 2 June 2016

We often stay in Chertsey and call into the Crown for a drink and a bite. The hotel is very pleasant and the food very good and reasonably priced. The bar is a little expensive even by London standards but my main gripe is that the bar staff never check to see who is next in the pecking order. My...

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Thank parkinson a
Sian B, General Manager at Crown Hotel, responded to this review

Dear Guest Thank you for taking the time to leave us this review. I am very sorry that you were not served in order, sometimes when it is particularly busy people do get missed and i am sure whomever it was you spoke to would have been concerned as we are always interested in our customers opinion, so we apologize...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
We offer friendly, personal and unpretentious service, whether you're just in for a quiet pint, planning an intimate dinner, a stop-over for a business trip or staying for a leisurely weekend.If you want to stay in one of our 49 rooms, there are lots of leisurely attractions on our doorstep, we're well-placed for nearby Thorpe Park and you can't find a better overnight stopping off point if you're en route for an early business meeting in London.Welcome to your local. Please be aware that every Friday and Saturday night we have live music for all to enjoy until midnight in our bar area. ... more   less 

Additional Information about Crown Hotel

Address: 7 London Street, Chertsey KT16 8AP, England
Region: United Kingdom > England > Surrey > Chertsey
Price Range: $111 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Crown Hotel 3*
Number of rooms: 49
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Also Known As:
Crown Hotel Chertsey, England
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Questions & Answers

Here's what travellers have asked, with answers from Crown Hotel staff and other travellers.
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over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look on line and see pictures in gallery and call hotel itself”
 of 5 bubbles 735dave180, 26 Jan 2017 | Read review
“Room 19 was excellent. Clean with super King bed and even an expresso coffee machine”
 of 5 bubbles Jackie5409, 18 Dec 2016 | Read review
“Rooms in adjacent building were quiet.”
 of 5 bubbles 465CraigW, 30 Oct 2016 | Read review
“For a quiet room choose one not facing the gardern”
 of 5 bubbles SimonP642, 18 Oct 2016 | Read review
“Do not stay on the ground floor since it is very close to the bar and parking”
 of 5 bubbles The_Elusive_Russian, 10 Oct 2016 | Read review
5 of 5