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2017-12-24 2017-12-25
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    Iberostar Ensenachos

    | Villa Clara, 52700, Cuba
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    2017-12-24 2017-12-25
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    Traveller (9844)
    Pool & Beach (3188)
    Room & Suite (1014)
    Overview
    • Excellent47%
    • Very good33%
    • Average13%
    • Poor5%
    • Terrible2%
    Travellers talk about
    “seafood” (470 reviews)
    “main lobby” (261 reviews)
    Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
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    Write a ReviewReviews (5,444)
    There are newer reviews for Iberostar Ensenachos
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    1,821 - 1,825 of 3,458 reviews

    Reviewed 25 December 2013

    Great place a lot better than other hotels we have been in the same area. This hotel was clean and the service was very good. We were at the Las Dunas the year before and it was horrible dirty and no service. The Iberostar was...More

    1  Thank Claudio R
    Response from Brenda C, General Manager at Iberostar EnsenachosResponded 26 December 2013

    Dear Claudio R, On a behalf of the staff and management here at Iberostar Ensenachos we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients. Should you choose our hotel, or some...More

    Reviewed 24 December 2013

    Just arrived home and couldn't wait to write this review. I read all of the reviews about this place ahead of time and thought I could cut some slack on the "bad" food. To put it bluntly... I've never lost weight on a vacation before!...More

    1  Thank 4SilverBirch
    Response from Brenda C, General Manager at Iberostar EnsenachosResponded 30 December 2013

    Dear 4silverBirch, First of all I would like to thank you for taking the time for writing to us about your experience at the Iberostar Ensenachos. I am very sorry if this experience did not match your expectations and by the fact you have not...More

    Reviewed 24 December 2013

    Let me start out by stating, the location is stunning and the staff - most staff go above and beyond to make your stay pleasant. Things that make this place a 5 star resort; - Location -Service Staff - the bartenders, servers, pool staff and...More

    2  Thank Paggs
    Response from Brenda C, General Manager at Iberostar EnsenachosResponded 26 December 2013

    Dear Daggs, We would like to thank you for taking your time to express your opinions and thank you for letting us know. Our clients’ comments are very important to us and we sincerely value them. They will assist us in better serving our guests...More

    Reviewed 23 December 2013

    Last year we went to Cuba for our first ever resort vacation at Melia Las Dunas and had a fabulous time (you can read my other review). We knew we had to go back to Cuba again and we decided to kick it up a...More

    5  Thank shawntwhitney
    Response from Brenda C, General Manager at Iberostar EnsenachosResponded 25 December 2013

    Dear shawntwhitney, First of all we would like to thank you for choosing Iberostar Ensenachos for your so valuable vacations. Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working...More

    Reviewed 23 December 2013

    This was a resort with best service we had ever experienced in any of resorts including Cuba, Dominican and Mexico. No waiting time for anything, no pressure from staff to reward them with tips, always a smile on their faces and readiness to help or...More

    2  Thank jozef39
    Response from Brenda C, General Manager at Iberostar EnsenachosResponded 25 December 2013

    Dear Jozef39, All the staff and Management team at Iberostar Ensenachos wants to thank you for sharing your comments and experience with us and other readers. We are glad to know that you were able to enjoy our services, specially the staff and the beach....More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$183 - US$480 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 506
    • Location
    • Caribbean >
    • Cuba >
    • Cayo Ensenachos
    • Also Known As
    • Iberostar Ensenachos Hotel Cayo Ensenachos ,
    • Occidental Royal Hideaway Ensenachos Cayo ,
    • Royal Hideaway Ensenachos ,
    • Occidental Royal Hideaway Ensenachos Hotel
    Add Photo Photos
    Traveller (9844)
    Pool & Beach (3188)
    Room & Suite (1014)
    Dining (820)
    Hotel & Grounds (4547)
    Family and Play Areas (173)
    Bathroom (162)
    Business Centre & Event Rooms (20)
    Nearby
    Sponsored by:
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    Ask a question
    Questions & Answers
    dudeottawa
    4 December 2017|
    Answer
    Response from roshell | Reviewed this property |
    I have had about 15 massages here and I have never seen a Vichy shower. I will check again in January while I am there or s is now since June?
    0
    Votes
    loriawood
    3 December 2017|
    AnswerShow all 3 answers
    Response from roshell | Reviewed this property |
    All pools in the hotel ( Park section, spa section and Grand Villas section ) except the small spa pool have a swim up bar. None are very deep, maybe 4 feet deep.
    1
    Vote
    riocenter
    29 November 2017|
    Answer
    Response from Stella E | Reviewed this property |
    En la playa hay poca sombra, solo unos reparos fabricados en cañas. En las piscinas si hay mucha sombra. Por lo menos antes del huracán, cuando estuve yo. Saludos.
    0
    Votes
    Google Translation
    Room Tips
    "In front of the only-adult swimming pool"
    Read review
    "All rooms are quite, all have interior vestibule with double doors and outdoor patios, no noise. They all are..."
    Read review
    "Try to get a second floor unit if mosquitoes love you."
    Read review
    "Each block of rooms are located in its own courtyard and near one of the facilities, I.e spa, lobby, pool etc"
    Read review
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