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Novotel Bangkok Suvarnabhumi Airport

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Novotel Bangkok Suvarnabhumi Airport
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5,411 Reviews from our TripAdvisor Community

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Showing 4,263: English reviews
Melbourne, Australia
Reviewed 22 February 2014

I really tossed up whether to give 3 stars or 4 - the rooms are of a really high standard, lovely furnishings and very comfortable, but it was very impersonal. We actually booked at the Best Western but ended up here because they had overbooked. Check in was very slow and the staff seemed to process us on autopilot -...

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Helpful?
Thank AnnaDBJ
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, Thank you for sharing your experience about your recent stay. We sincerely regret to learn that your stay was not a pleasant one. We hope you can accept our apologies for any inconvenience caused to you and your family. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Reading, United Kingdom
Reviewed 22 February 2014

We had to stay overnight in Bangkok as we could not get a same day connecting flight from Paske via Bangkok to London. Our next day flight was leaving mid morning, so this hotel was a very convenient place to stay. We had a free shuttle service to and from the airport as well. Our room overlooked a quiet internal...

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Helpful?
Thank Ryszarda P
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, Thank you for taking the time to tell us about your experience. We are more than happy to know that you have a great stay with us. We understand your concern regarding the internet unfortunately the price of the internet was not decided by the hotel but it has been decided by the Airport Authority of Thailand as...

London, United Kingdom
Reviewed 22 February 2014

We spent here one night between two flights. Hotel looks good on the outside and on the inside (nice lobby). On the other hand hallways are dusty and smell of cigarettes smoke. Staff is rather unmindful. Check-in and check-out fast enough. We requested a rollaway bed for our kid. We had made the request at booking time and again at...

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Helpful?
Thank obsessedbytravelling
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, Thank you for sharing your experience at your recent stay. We appreciate your very constructive comments we took note of the few points of dissatisfaction, and are very pleased to learn that overall you had a pleasant stay. Our team is looking forward to welcoming you in the future.

Chevy Chase, Maryland
Reviewed 21 February 2014

What a wonderful surprise to discover the beautiful lobby and the spectacular room at this convenient airport hotel in Bangkok. Every aspect of the room was like a five star hotel, including premium bathroom amenities. Probably like many others, a very, very early morning plane departure necessitated staying here. Whatever the reason, this is a world class hotel. The shuttle...

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Thank statusquobuster
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, Thank you for your feedback and we were glad to know that you are enjoyed with our service and hotel facilities. We hope your next visit will be as pleasant as the previous one.

Los Angeles
Reviewed 20 February 2014 via mobile

Was in transit twice and used this Accor property to avoid going into Bangkok proper. Arrived at night both times. Pickup at airport with very reliable shuttle van every 15 minutes. The place is something between an Asian luxury mall and a hotel, with a giant atrium - like Vegas lite. For some reason l got the same woman checking...

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Thank xtacine
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, Thank you very much for sharing your experience and we're appreciated your continued support to our hotel. We apology for some of our team members were lacking to provide you a hotel information. However, we are delight to move forward to maintain our standard to meet your satisfaction for your next stay. Thank you again and looking forward...

WDC
Reviewed 20 February 2014

We had to overnight in Bangkok and wanted to avoid the hassle of going into downtown only to turn around and head back to the airport in the morning so we opted to stay at the Novotel Bangkok Suvarnabhumi Airport and have no regrets about it! We loved our stay and loved the Novotel!!! Love that you can check out...

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Thank GD77
London, United Kingdom
Reviewed 20 February 2014

We chose this hotel as we had an early departure the following morning. It was a good modern clean hotel very convenient to the terminal as it is linked by walkway and located a five minute walk. It was great to have a refreshing swim in the hotel pool and we ate some good food in the bar. Only cons...

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Thank terryb0607
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, Thank you for your detailed reviews and we were glad to know that you are enjoyed with our service and hotel facilities. Your remark for the check in process has been noted. We hope your next visit will be as pleasant as the previous one.

San Francisco
Reviewed 18 February 2014

The Novotel Suvarnabhumi is connected to both the airport link (to the skytrain and underground) and to the airport by an underground airconditioned walkway, hence it is very close. However, they still have a van to take you to and from the hotel very quickly. The hotel is very nice, the lobby is and enormous space. Of note, they have...

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Thank KrutGaruda
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, We are more that happy to know that our 24 flexi is suit your need. Our team is looking forward to welcome you again in the near future.

London, United Kingdom
Reviewed 18 February 2014

This was my second stay here; both times have been an overnight stop en-route to Europe. Second time around, this hotel is showing its age and perhaps a sense that it doesn't have to try too hard? Service is generally slow, at check-in and check-out and in the Square restaurant - during our dinner, there seemed to be a single...

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Thank falseneutral
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, Your feedback is extremely valuable to us as it helps us improve the quality of our service. Your comment regarding service in the hotel has been noted well and need to be address. Thank you very much and we very much hope we will be given the opportunity of having your stay with us in the future.

Wollongong, Australia
Reviewed 17 February 2014

Best pick out of the airport hotels. We chose the business club option and it was worth it. Compared to the last time we stayed there, the rooms are much better quality on the club floor. The executive club itself is scraping by and needs an upgrade. They advertised afternoon tea which was literally a coffee and two biscuits. I...

Review collected in partnership with Accorhotels.com
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Thank FredandSnotface
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, We acknowledge receipt of feedback on your recent visit and we're appreciated your continued support to our hotel. Your feedback is extremely valuable to us as it helps us improve the quality of our service. We hope we will have the pleasure of welcoming you and your family again soon.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Novotel Suvarnabhumi Airport is a 4 star hotel located 10 min walk from Suvarnabhumi International Airport in Bangkok. Ideal for business trips, the hotel features 12 meeting rooms, grand ballroom for up to 1,000 people and a business center. Boasting 612 comfortable and contemporary rooms, the hotel also offers 2 bars and 4 restaurants. With a 24 hr airport shuttle every 10 min from Gate 4 Level 2 and parking available, there is no better place to stay. ... more   less 

Additional Information about Novotel Bangkok Suvarnabhumi Airport

Address: 999 Moo 1, Suvarnabhumi Airport Hotel Building | Nongprue Subdistrict, 10540, Thailand
Region: Thailand > Samut Prakan Province > Bang Phli
Price Range: $176 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bangkok Suvarnabhumi Airport 4*
Number of rooms: 612
Reservation Options:
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Also Known As:
Novotel Suvarnabhumi Airport Hotel Racha Thewa
Novotel Hotel Suvarnabhumi Airport
Novotel Hotel Bangkok
Novotel Bangkok Airport
Bangkok Novotel
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Bangkok Suvarnabhumi Airport staff and other travellers.
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Questions? Get answers from Novotel Bangkok Suvarnabhumi Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check in/out can be a lengthy process as the hotel is very busy and the staff seem to be running at 110%”
 of 5 bubbles jimbells, 25 Feb 2017 | Read review
“Think about access to the pool area.”
 of 5 bubbles transientm, 21 Feb 2017 | Read review
“The shuttle bus details are very hard to find on the web site but worth tracking down.”
 of 5 bubbles ginger23_12, 8 Feb 2017 | Read review
“Try for a room overlooking the pool”
 of 5 bubbles missiquincy, 27 Jan 2017 | Read review
“We had an executive room with a view of the beautiful pool area.”
 of 5 bubbles danwen888, 21 Jan 2017 | Read review
5 of 5