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Haeckers Grand Hotel

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Romerstrasse 1 - 3, 56130 Bad Ems, Rhineland-Palatinate Germany
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Traveller (182)
Room & Suite (21)
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About

#1 of 6 hotels in Bad Ems
Location
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Value
Welcome to a cordial atmosphere!Experience the magnificent and refreshing personal atmosphere in our oasis of leisure and recreation Being open minded, familiar and cosmopolitan - these are the values which are leading us to a sustainable success. Our family managed hotel welcomes you with open arms and fulfills the expectations and desires of our guests. Joyful service is our motto, creating a quality of life that you will definitely feel. We will greet you in a courteous and stylish manner as our guests. Place yourself trustfully in our hands and we are promising you a pleasant and comfortable stay in our hotel. Relax, enjoy yourself and become a friend of our establishment! We, the Haecker Family and our team are looking forward to welcome you in our Resort!
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Full view
Property amenities
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Billiards
Table tennis
Children's playground
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Hot bath
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Meeting rooms
Spa
Facial treatments
Manicure
Massage
Pedicure
Solarium
Non-smoking hotel
24-hour check-in
24-hour front desk
Laundry service
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Room features
Bathrobes
Room service
Safe
Telephone
Iron
Wake-up service / alarm clock
Minibar
Flatscreen TV
Room types
Mountain view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Great View
Languages Spoken
English, French, Russian, German
142Reviews3Q+A19Room tips
Traveller rating
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Janet D wrote a review Jan. 2020
Cologne, Germany50 contributions23 helpful votes
Just visited this hotel for the third time, looking for a Spa for a weekend in January. The first time we came here, we had been biking for days along the Lahn and this was a very welcome experience - grandiose with big rooms, a spa and secure bike storage. There is a cool bar with great tables to sit and play cards in the evening and watch a game. The spa area itself is very nice. Pool is super warm and the saunas and relaxation areas are very comfortable. Bathrobes and slippers are provided. However, on this third visit, this fancy decor is actually starting to seem a bit kitschy. Flashback to the days of the Tsars. The cool bar area has now become a place where people are smoking indoors. This is a Wellness hotel but the hallways smell of smoke in places. This is not okay, and especially not in a hotel where people come to drink the water for health and to be pampered. Smoking outdoors is one thing - indoors is not so great. We did not eat dinner here this time (found a great restaurant about a three minute walk away - Vonundzu) but the previous two times we ate here, dinner was perfectly nice. Breakfast is fine with very nice staff. On arrival, it took three tries to get the room category which we had booked - river view with a balcony. First time had no river view or balcony (receptionist seemed shocked when I came back to tell her), second one had a limited river view with no balcony and third one was fine. On check-out, we were initially billed at a rate 85 euros higher than I had booked. This was immediately remedied with no issues - just a mix-up. Rooms, by the way, are very large and very clean. We had a nice, quiet corner room with a HUGE bathroom. Wifi could be better. In summary, this lovely grand old hotel could use a bit of a facelift. The building really is beautiful but the stuffy furniture in the public spaces now just seems a bit weird and the room furnishings could stand to be updated as well. Overall our stay was nice and definitely relaxing but the smoking was a huge turn-off.
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Date of stay: January 2020
Rooms
Location
Service
Room Tip: Book a front facing river view room with a balcony. In warm weather, it really is nice to look at...
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Richard Marti wrote a review Jan. 2020
2 contributions1 helpful vote
For a 5 star hotel I expected much much more! In my eyes this is nothing more than a glorified 3 star hotel. The thing which got me the most was to be told that iphone 5 is not compatible with our hotel wifi system!! can you believe that? The second thing that bothered me was the terrible shower system. No tray or enclosure, the water just sprayed all over the bathroom floor! When I complained about these 2 issues, I only got "we are very sorry"
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Date of stay: December 2019
Cleanliness
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VicNicholas wrote a review Dec. 2019
Melbourne, Australia228 contributions50 helpful votes
+1
You will feel like a 19th century aristocrat the moment you set eyes on Haeckers Grand Hotel in Bad Ems. The ornate stucco walls will appeal to those that appreciate 19th Century architecture. The interior...woagh, it was mind bowling and opulent in a way only 1800s hotels can be. Marbel, granite, polished timber, ornate plaster work...it was simply breath taking! The desk clerk Laszlo was a gentleman and a hive of information. All the staff tried hard to be accommodating and helpful. Our room looked recently renovated and was large with a coach, coffee table and marvellous new bathroom. Breakfast was superb, though there was a rather unfortunate and unsavoury incident with a tall, swarthy and arrogant staff member who would not let us sit at a table in the breakfast area for no apparent reason. He shifted us onto a table that had been used and had to be cleaned and prepared - which was OK, but his arrogant, surly demeanour was unbecoming of such a fine establishment. Not to worry, the rest of the staff were all delightful and left a positive impression. The hotel is a gem that many outside of Germany are probably unaware of it's existence, but the cavalcade of famous historical guests that have stayed there make it a must for history and literature lovers. We will stay again one day, but this time for much longer!
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Date of stay: November 2019
Location
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Room Tip: A river view room would be the optimum experience.
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Greg F wrote a review Aug. 2019
Auckland Central, New Zealand829 contributions99 helpful votes
Stayed here for a week in February. Being a Spa town, the hotel offers a variety of saunas in addition to a spa. This was my favorite part of the hotel. Another was the breakfast, elaborate and the variety was amazing. Lunch and dinner was available, but prices were a bit ridiculous. Rooms were average for the price. While booking it said mountain view room, however no such view existed. The staff were friendly and helpful. I would stay here again if I visited Bad Ems but probably get a river facing room.
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Date of stay: February 2019
Location
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Book a river facing room.
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WSC wrote a review Jun. 2019
3 contributions6 helpful votes
Positives: Bad Ems idyllic and nice, hotel great location. Room clean but decor outdated. Breakfast with a good variety . Swimming pool and wellness area very nice. Negatives: reception staff needs improvement, and further training in customer service and awareness of guests needs. Found attitude of gentleman on reception extremely unprofessional at check in and check out. Hotel bar empty on a Saturday evening- dissappointing.
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Date of stay: June 2019Trip type: Travelled with friends
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PRICE RANGE
US$201 - US$249 (Based on Average Rates for a Standard Room)
LOCATION
GermanyRhineland-PalatinateBad Ems
NUMBER OF ROOMS
106
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Frequently Asked Questions about Haeckers Grand Hotel
Which popular attractions are close to Haeckers Grand Hotel?
Nearby attractions include Russian Orthodox Church of St. Alexandra (0.5 km), Römerquelle (0.04 km), and Kursaalgebäude (0.2 km).
What are some of the property amenities at Haeckers Grand Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Haeckers Grand Hotel?
Top room amenities include a minibar, a flat screen TV, and a view of the mountains.
What food & drink options are available at Haeckers Grand Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Haeckers Grand Hotel?
Conveniently located restaurants include Vonundzu, Restaurant Lahnterrasse, and Restaurant Estragon.
Are there opportunities to exercise at Haeckers Grand Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Haeckers Grand Hotel have an airport shuttle?
Yes, Haeckers Grand Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are pets allowed at Haeckers Grand Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Haeckers Grand Hotel?
The staff speaks multiple languages, including English, French, German, and Russian.
Are there any historical sites close to Haeckers Grand Hotel?
Many travellers enjoy visiting Rathaus (5.2 km), Brunnenhalle (0.03 km), and Concordiaturm (0.7 km).