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All reviewsgreat servicebreakfast buffetnice hotelbusiness tripfeel at homespecial thanksmaking surerestaurant staffgreat barmakes me feelvery nice stayfront of housenext monththe bell mannice decorationrooms are largenice room
Excellent service by all staff. Especially hostess Carmen at the restaurant and Dulce at front desk.
Rooms are nice and sleep is great, there is even a quiet zone!
I would highly recommend it for business or vacation stays.More
Thank Mario D
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 1 week ago
Dear Mr Dominguez,
We are so glad about your comments, thank you!. Let me share with you that our staff is very interested on having a warm welcoming for all our guest, and we will keep on improving new ways to make you feel at...More
The stay was very good. The best was it's restaurant. Captain Diego Quiroz and staff made sure the service was always 5 stars. The menu was adjusted for all type of appetite. The best, they made you fill like home. Very well foneMore
Thank Angel C
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 22 October 2017
Dear Mr. Angel,
We are delighted to hear that the service provided of our restaurant Antibes was of your liking. We will send your congratulations to our staff overthere, with particular emphasis to Capitan Diego.
Thank you so much for your review, we hope to...More
I've been staying at this hotel for the last 5 years, every single week or every 2 weeks.
Hotel has been upgraded with excellent rooms and the staff is very good.
excellent service starting with Mario and Jorge (bellboys) following with Adal, Jairo and Mary,...More
I have been staying on and off at this hotel for about three years. First of all, the staff provide you with great service and treat you with courtesy and respect. Mario, the bellman, delivers exemplary service to guests and makes me feel at home...More
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 16 March 2018
On behalf of all the staff of the Crowne Plaza Toluca we would like to thank you for your preference and loyalty during all these years.
We are really glad that our services provided from all our staff they exceed your expectation as they go...More
This hotel offers everything needed for the business traveller.
The service of the staff is second to none.
The service in the restaurant is very good especially Armando Corral.
The front of house staff are all so helpful in making the stay comfortable and as...More
Response from Crowne P, Director de Relaciones Públicas at Crowne Plaza Lancaster TolucaResponded 20 February 2018
Good morning. Thank you very much for your feedback. We will continue working as hard as we have been so we can make our guests feel welcome.
If you have any other suggestion ir comment please share. It will be appreciated.
Breakfast is normally included, I would check, but I actually request it is not because it is normally there. This is not a comment on the quality and selection at breakfast, it is very nice actually. All the rooms I have... More
Breakfast is normally included, I would check, but I actually request it is not because it is normally there. This is not a comment on the quality and selection at breakfast, it is very nice actually. All the rooms I have stayed in includes a refrigerator, coffee maker with coffee (and tea).