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Crowne Plaza Lancaster Toluca

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Traveller (44)
Room & Suite (49)
Dining (5)
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Overview
  • Excellent68%
  • Very good23%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“great service”(13 reviews)
“breakfast buffet”(12 reviews)
“nice hotel”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Crowne Plaza Lancaster Toluca
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Offers from Crowne Plaza Lancaster Toluca
Special Offer: Book Direct and Save
Hotel deals
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Reviews (278)
There are newer reviews for Crowne Plaza Lancaster Toluca
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80
39
10
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All reviewsgreat servicebreakfast buffetnice hotelbusiness tripfeel at homespecial thanksmaking surerestaurant staffgreat barmakes me feelvery nice stayfront of housenext monththe bell mannice decorationrooms are largenice room
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41 - 45 of 138 reviews
Reviewed February 28, 2017

The Crowne Plaza Lancaster-Toluca is my home away from home when I am in the Toluca area. The hotel is ideally located, superbly managed, the house keeping staff does a wonderful job of keeping the rooms, interior sparkling and comfortable and the staff members are...More

Thank Neal-Engineer
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded March 16, 2017

Than you very much for your review, we a re very happy to read your review, we always try to honor this sentence "Great people that works in a great place" and we are glad to feel that we are accomplishing this with our guests....More

Reviewed February 26, 2017 via mobile

I have stayed in this hotel for about 4 times last year and 3 times this year. It's really a very good hotel. Rooms are very quiet, neat and very professional staff throughout. Especially, Ivan Hernandez Flores in the Restaurant is very helped always attentive...More

Thank Rebecca P
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded March 16, 2017

Thank you for taking a moment to put a review for our hotel, we are very pleased to read that you have stayed with us four times and you like the service. We are going to congratulate Ivan for his effort. We will continue to...More

Reviewed February 7, 2017

I stay here every other week and I have always been pleased. The rooms are nice and clean. The service is always up to par. I'm welcomed there and it feels like family. The people there do speak English not all but a lot of...More

Thank j0sephharris
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded February 9, 2017

Thank you so much for your review of our hotel. We appreciate your loyalty as an Platinum Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in,...More

Reviewed January 31, 2017 via mobile

I'd like to thank all the staff at the crowne plaza that made my stay a great experience. Especially Dulce, Fidel and mario. They where always professional and friendly. Let's not forget the elegant rooms and over all hotel. I will return backMore

Thank andy c
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded February 7, 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and the service provided by Dulce,FIdel and Mario was beyond your expectations.. It's something our staff takes great pride in, so we value your...More

Reviewed October 11, 2016 via mobile

I had a very nice welcome. The hôtel staff is so so nice. Always taking care, and making sure you're ok. Nice place to be, very clean, and good restaurant. Rooms are spacious, and quiet (i was on 4th floor) Only 1 negativ point :...More

Thank Manue K
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded October 16, 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We are working very hard to renovate our facilities for you, we just finished the gym but in a few weeks our SPA will be ready...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Details
Price range
US$115 - US$1,090 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Toluca
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$115 - US$1,090 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Toluca
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (44)
Room & Suite (49)
Dining (5)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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TravelM0m2000
March 3, 2016|
AnswerShow all 4 answers
Response from Braxo | Reviewed this property |
Breakfast is normally included, I would check, but I actually request it is not because it is normally there. This is not a comment on the quality and selection at breakfast, it is very nice actually. All the rooms I have... More
0
Votes
Room Tips
"I recommend the rooms on the lobby floor. they have a conference room and your bed is upstairs. look for..."
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"Take a room not connected to the road side."
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"All rooms are nice"
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"I really like the suites on the second floor."
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