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Crowne Plaza Lancaster Toluca

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#3 of 25 Hotels in Toluca
Certificate of Excellence
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Crowne Plaza Lancaster Toluca
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181 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Lancaster Toluca
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Showing 103: English reviews
southampton
Reviewed 7 May 2015

This is the second time that I have stayed at this hotel and I have been impressed both times. The front of house staff are extremely courteous and on this visit when I asked for a quiet room they had no hesitation in changing my room for me. The restaurant staff cannot do enough for me when I go for...

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Helpful?
Thank Philip751
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear Philip751, Thank you very much for your review I am glad to know our staff did a good job, our door are always open, please come back soon. Sincerely, General Manager

Reviewed 26 April 2015

The Crown Plaza is a nice hotel. What makes it exceptional are the people that work over there. From the minute I walked into the hotel the staff made me feel at home. After a few days most of the staff knows me by name, and every time asking me if everything is to my satisfaction. A small minus, the...

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Thank Walter G
Crowne Plaza T, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Dear Walter G, Thank you very much for your comments, I am glad to know you feel at home, we consider you part of our Crowne Plaza Toluca family and you will always be welcome. About the bar, we are still working in the renovations that need to be done so you can enjoy a drink in the bar you...

Finger Lakes, New York
Reviewed 25 April 2015 via mobile

The hotel is very nice. The staff is excellent and the bartender Santos is always very helpful and makes me feel at home away from home every time I stay. He always makes sure my stay is comfortable and that everything I need is taken care of .

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Helpful?
Thank Sandra T
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear Sandra, Thank you very much for your review, I am glad to know you enjoyed our hotel. I will let Santos know you appreciate his service, please come again soon. Sincerely, General Manager

Fair Haven, Michigan
Reviewed 10 April 2015

The Crown Plaza is a nice hotel. What makes it exceptional are a few of the people that work there. From the minute I walked into the hotel Mario made me feel at home and every time I saw him he called me by name and sincerely wanted to make sure my stay was great. The bartender Santos 7 was...

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Helpful?
Thank Steve M
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear Steve M, Thank you very much for your review, I am glad to know you had an exceptional experience. I will let Mario and Santos know you liked their service. We hope to see you again soon so you can get to know the rest of our great team. Sincerely, General Manager

Flint, Michigan
Reviewed 7 April 2015

I travel frequently for work, and the hotel and staff were exceptional, especially Mario the concierge. He went out of his way to accomodate my requests, including driving me to a near by taqueria. The hotel was clean, my room was very nice, and the breakfast buffet was delicious and had many options to choose from. They make a fantastic...

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Helpful?
Thank raeckles1
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear raeckles1, Thank you for your review it makes me happy to know you received exceptional service, I will let every one knows about it. Thank you very much for your preference, we hope to see you again soon and we'll treat the micheladas. Sincerely, General Manager

Portugal
Reviewed 31 March 2015

Just to say that all people was excelent,very nice workers.I did like all the service.And I need to say that mister Mario was very nice and is a very nice worker.I came from Portugal from the city of Lisbon,and I did like all the staff of and all the mexican people.Thank you for everything =)

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Thank sergiovidal4ever
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear sergiovidal4ever, Thank you very much for your review, I will make sure our staff knows you enjoyed their service, we will be more than happy to have you in our hotel again, come back soon. Sincerely, General Manager

Reviewed 31 March 2015

I came to this hotel from Portugal in work and I like a lot of the hotel and especially of the work of the consierge Mario who was always available to help us in everithing that we need. thank you a lot.

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Thank AnaRita C
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear AnaRita C, Thank you very much for your comments, I am glad to know you liked the hotel and our concierge service. We hope to see you again soon. Sincerely, General Manager

Paris, France
Reviewed 30 March 2015

Good food, really nice and helpfull people. Special thanks to Mario ( the concierge), who arranged everything. You can enjoy an amazing breakfast buffet til 11am. The hotel is located 15 minutes away from Toluca airport. Mexico city is easily reachable by bus.

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Thank Axel W
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear Axel W, Thank you very much for your comments, I am glad you enjoyed your stay, I'll make sure Mario knows you appreciated his service. We hope to see you again soon. Sincerely, General Manager

Reviewed 30 March 2015

I stayed for more than a week in a comfortable room with very good buffet breakfast available until late morning. The customer service was very good,particularly from Mario ,who went out of his way to assist me in every way during my stay.

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Thank Paul V
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear Paul V, Thank you very much for your review, it is a great pride for us to know you received good service I will make sure the staff knows, including Mario. We hope to see you again soon. Sincerely, General Manager

Detroit, MI
Reviewed 23 March 2015

This hotel is old. I stayed here in around 2005, and the room and bathroom now seemed exactly as they were 10 years ago. The website shows some updated rooms and suites, but the group of 12 that I traveled with all had the same dated room designs. The rooms are big, and the bed fairly nice, but this hotel...

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Helpful?
Thank rubberguy
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear rubberguy, Thank you very much for your review, I'm glad you received excellent service from Santos, I will make sure he knows about it. About the rooms I am glad to tell you that we are working on the hotel update, the picture in the website is one of our room that's already remodeled, next time you stay with...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Antibes
Antibes
Cuisines: International
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Welcome to Crowne Plaza(R) Toluca!Located in the main street of Toluca and a few minutes away from the city center we have special rates created for you that always travel for success and the best service always one step ahead of our guests needs. We are also conveniently located a few minutes away from the Industrial area where you can find companies like Chrysler, General Motors, Nissan, Robert Bosch, Magna Int., Grupo Vitro, Bimbo-Barcel, Femsa, Johnson Controls, Autoliv, Mahle and many others; Adolfo Lopez Mateos International Airport is also very close. Enjoy our complementary scheduled transportations to companies and the high speed internet Access. Our meeting rooms are the ideal place to make business smoothly. Start your day at our gym and with a rejuvenating buffet breakfast in our Antibes Restaurant or just relax after a day of hard work at our Lobby Bar. You'll feel right at home making your way to your spacious room and enjoy a brand new bed, relaxing has never been so easy.Welcome to Toluca!Don't forget to visit the Cosmovitral-Botanical Garden, the Cathedral, the Portales or our grand Xinantecatl, Better known as Nevado de Toluca, great place to get in contact with nature. ... more   less 

Additional Information about Crowne Plaza Lancaster Toluca

Address: Paseo Tollocan Oriente No. 750 | Col. Francisco I. Madero, Toluca 52170, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > Toluca
Price Range: $137 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Lancaster Toluca 3.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Crowne Plaza Lancaster Toluca Hotel Toluca
Hotel Style:
#1 Business Hotel in Toluca
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Lancaster Toluca staff and other travellers.
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Questions? Get answers from Crowne Plaza Lancaster Toluca staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are no bad rooms and I have stayed here many times.Higher floors are always less noise.”
Neal-Engineer, 28 Feb 2017 | Read review
“Do not take front looking rooms”
choky27, 24 Aug 2016 | Read review
“Suites are newly remodel and are great comfort”
960larry, 29 Apr 2016 | Read review
“The gym is located on the 4th floor.”
jorgeojeda24, 26 Apr 2016 | Read review
“If you stayed here before, reset the wifi since the new one works much better than the old one.”
Y3413QMjohnb, 16 Nov 2015 | Read review
5 of 5