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Park Royal Puerto Rico at Club Cala

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Park Royal Puerto Rico at Club Cala
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551 Reviews from our TripAdvisor Community

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Port Orange, Florida
Reviewed 31 August 2016

The resort was clean, safe and convenient to all the activities we wanted to do. Rooms were beautiful, view was perfect. Staff was very helpful and friendly. Really enjoy the activities at the pool in the morning and afternoon. I would vacation there again.

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Helpful?
Thank Judy H
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Wow! Thanks for another great review of Park Royal Club Cala. We LOVE that you enjoy the experiences here and find our rooms were beautiful with great view, and our helpful and friendly Staff. We have shared these great reviews with all team members so that we can continue to deliver. We anxiously await repeat visits as well as old...

Chino Hills, California
Reviewed 30 August 2016

My friends and I had decided to stay here for our reunion in Puerto Rico. The property has a very homey feel, complete with two bedrooms, bathrooms, and kitchen with all the necessities. Additionally we received the benefits of a hotel, with fresh towels and toiletries, beach and pool access, and free shuttling to the Wyndham properties. Service was efficient...

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Helpful?
Thank suji223
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

First of all, I would like to thank you for taking the time to share your enchanting experience and for choosing Park Royal Club Cala as host of your vacation and special event such as a reunion. It’s fantastic to hear you enjoyed our convenient location along with our complimentary shuttle service. We’re also pleased to know you found our...

Shirley, Massachusetts
Reviewed 27 August 2016

We just got back from our second vacation here and once again we had a blast. The staff are extremely nice and constantly working hard to be sure that the resort is clean. Our favorite bar tender Ronaldo was once again amazing and remembered us from last year! Looking forward to going back next year

Review collected in partnership with this hotel
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Thank Kplunkett
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Club Cala. Thank you for taking the time to share the delightful experience you had at our resort and for all the great feedback regarding staff satisfaction and personal critiques of so many parts of the guest experience. Perfection is our team's...

Reviewed 25 August 2016 via mobile

This was the most dilapidated resort we have ever stayed at. The floors were filthy/stained, appliances had rust on them, stove was dirty, the floor tiles were broken, garbage cans were dirty, towel bars falling off the wall, frying pan was disgusting, no mixing bowls, no dish towels and chipped glasses. They never cleaned our room until we complain to...

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Helpful?
Thank Princess V
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Certainly disheartening to read of the multiple misses in opportunities to serve and to impress in the typical Park Royal Club Cala that we do. Thank you for your detailed and thorough critique. All specific, isolated service issues have been followed up upon internally. We continuously assess recommendations to the physical plant as well for upgrades and additions. We are...

Ceiba
Reviewed 23 August 2016

Furniture is old and broken, kitchen needs remodelation (cabinets are damage, below the sink), the AC was in bad conditions we spent 2 days having problems with no cool a/c, Royal Holiday bought a few fans for a few villas, TV in the master bedroom the image was jumping all the time and difficult to see. The bed was terrible...

Review collected in partnership with this hotel
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Thank rubenr139
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you very much for your candid review of your recent stay at the Park Royal Club Cala. Certainly disheartening to read of the multiple misses in opportunities to serve and to impress in the typical Park Royal Club Cala style that we do. Your feedback is extremely valuable to us, as we strive to improve with each and every...

Reviewed 21 August 2016 via mobile

We stayed in Dec 2015. Loved every minute of it. The staff was excellent. Can't wait to visit again! All of the staff was super friendly. We had ever thing so close, food shopping, thanks to all of the staff.

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Helpful?
Thank Frank M
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Humbling and gratifying that overall guest experiences at Park Royal Club Cala are so well received. As usual for us, we have already shared kind words with the team in all areas. We look forward to delighting guests during repeat visits and welcoming new "family" throughout the years! Sem Cuevas General Manager

Reviewed 17 August 2016

upon arrival tv didn't work, they replaced it next morning, so first night no tv (keep in mind I have two little girls and this was the Olympics first weekend). kitchen sink broke three times during our stay. very very dissapointed.

Review collected in partnership with this hotel
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1Thank Alberto F
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Club Cala. Thank you for taking the time to share your experience you had at our resort. We really appreciate and value your feedback. I am sorry to hear about the challenges you had during your stay. I apologize about your TV...

Portsmouth, Rhode Island
Reviewed 15 August 2016

Beautiful property and friendly staff. Unit was not very appealing because the furniture was uncomfortable and the air conditioner did not work well and was very noisy. Also, there is no wifi service in the unit and often none in the lobby either.

Review collected in partnership with this hotel
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1Thank F5712CVstephenk
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Please let me thank you in the first place for staying at Park Royal Club Cala. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these...

Orlando, Florida
Reviewed 15 August 2016

Resort was ok, lost power for almost 2 days. A lot of stairs that are slippery. Pool under construction. Over all it was just ok. It was one of my timeshares so that's why we chose this resort to try it out. Prob will not go back unless nothing else is available.

Review collected in partnership with this hotel
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1Thank Q9992BImelissab
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your feedback and for staying at Park Royal Club Cala. We deeply apologize for any inconveniences you experienced while staying with us such as the power outages in the area. We are working on the construction of our pool bar in the Oasis pool and should be completed by the end of August. Our Dolphin pool will...

Bronx, New York
Reviewed 10 August 2016

Beautiful Place, Relaxing, Convenient and close enough to fun attractions. Attentive staffs. Fun activities on site. Cute Little Plaza. Love the idea of the golf cart rentals so that you can go around and view the sites which are beautiful.

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Helpful?
Thank Elizabeth F
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your stay at Park Royal Club Cala and for the time taken to share your pleasing experience. Thank you for you kind words. We are thrilled to hear that your experience was superb and that you found us beautiful and relaxing place. Making memorable vacation experiences is what we do best and it’s great to know our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Located in Palmas del Mar, this hotel is 0.4 mi (0.7 km) from Palmas del Mar Beach and 9.6 mi (15.4 km) from Lucia Beach. Playa Larga and Maunabo Lighthouse are also within 20 mi (32 km). A marina, 2 outdoor pools, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Other amenities include a 24-hour business center, a children's pool, and concierge services. All 104 soundproofed rooms feature Tempur-Pedic beds and sofa beds. Guests will find kitchens with refrigerators, microwaves, and dishwashers. ... more   less 

Additional Information about Park Royal Puerto Rico at Club Cala

Address: 50 Club Cala Dr | Palmas del Mar, Humacao 00791-6225, Puerto Rico
Region: Caribbean > Puerto Rico > Humacao
Price Range: $222 - $455 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Park Royal Puerto Rico at Club Cala 2.5*
Number of rooms: 104
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Also Known As:
Park Royal Puerto Rico At Club Cala Humacao
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Puerto Rico at Club Cala staff and other travellers.
47 questions
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Auburn NY
2 months ago
Jacksonville, Florida

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Questions? Get answers from Park Royal Puerto Rico at Club Cala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The three bedroom villa was the perfect size for our party of seven. The full kitchen made breakfast and lunch "in" easy breezy. The huge dining table made nightly card games a must.”
 of 5 bubbles G4939POjims, 27 Mar 2017 | Read review
“LOTS of stairs!! You go up stairs, then down stairs just to get to the registration desk.”
 of 5 bubbles houletmj, 23 Mar 2017 | Read review
“Ask for Marina view”
 of 5 bubbles 936briank, 4 Mar 2017 | Read review
“Renovation on villas is great but the mattress are terrible! Affected not only us but a couple of other guests said the same thing! All complained of sore backs. One of the best new things are the umbrellas at the beach! Whose ever idea that was kudos to them. All the regular guests love them!”
 of 5 bubbles thomasdF8659LS, 25 Feb 2017 | Read review
“Full kitchen was great. The room was big enough and confortable. The room was neatly serviced with clean towels and made the bed and cleaned the kitchen etc. It was a nice touch.”
 of 5 bubbles francisf786, 14 Feb 2017 | Read review
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