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Park Royal Puerto Rico at Club Cala

TripAdvisorUS$166*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$256*
US$166*
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US$184*
US$184*
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Park Royal Puerto Rico at Club Cala
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584 Reviews from our TripAdvisor Community

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There are newer reviews for Park Royal Puerto Rico at Club Cala
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Showing 538: English reviews
Walnut Creek, California
Reviewed 17 September 2016

This a basic condo redo property. The location is far from San Juan, parking is limited and getting to the room is a haul. The decor is sparse and the comfort is average. I believe there is a remodel going on. So, at least decor is being addressed. Also, there is no wifi in the rooms and the dish network...

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Helpful?
Thank cynthiap656
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we are continuing with many of these upgrades to the property within the next couple of months as we will start the second...

Southfield, Michigan
Reviewed 17 September 2016

We in general enjoyed our stay. We had one night without power but in genreal it was a nice cozy place to stay! The staff was kind and helpful. The shuttle was appreciated. It was a nice romantic getaway.

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Helpful?
Thank Lana L
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for choosing Park Royal Club Cala as your vacation destination. We’re pleased to know you found our staff and helpful and our convenient shuttle service. We are sorry to hear that there were issues with the power. Please know that we are currently implementing action plans to revert this situation. We hope to host you again the next...

Austin, Texas
Reviewed 15 September 2016

My husband and I spent our week at Park Royal in Puerto Rico. Very nice location, great staff, but the room amenities were below par. Stove top burners didn't work until we fixed them ourselves, microwave handle unattached on the bottom, sink disposal bearings were bad so when we used it the noise was unbearable, and the fridge was missing...

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Helpful?
Thank B1547PVlm
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for the business and feedback- both are greatly appreciated. It is our priority to provide our guests with everything they are looking for in a resort. Therefore, we appreciate any form of feedback as it helps us improve to keep exceeding their expectations. It is with great concern that I read the review you kindly shared. It disappoints...

Las Vegas, Nevada
Reviewed 14 September 2016

The 2 bedroom suite overlooking the harbor was clean, cushy, nice kitchen and great TV. Unfortunatly WiFi is only in the lobby. There are nightly events such as movie nights and pop corn. Easy to get to --and the staff--specially Iris--are great.

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Helpful?
Thank veliagonick
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your valuable feedback regarding your stay at Park Royal Club Cala. It’s fantastic to hear you enjoyed our convenient location and enjoyed our events and activities at the pool. We love the resort amenities and accommodations as well. We are in the process of adding WIFI in all of our units and the project should be completed...

Toronto, Canada
Reviewed 13 September 2016

The units were spacious and accommodated 6 adults and 2 children well. the necessary amenities were there dishwasher, washer and dryer and in good working condition. If you plan to make your own meals there was a shortage of cooking utensils such as mixing bowls, salad bowls and baking pans etc. The WIFI only worked in the lobby and it...

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Helpful?
Thank jacquelineh661
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Club Cala. It is with great concern that I read the review you kindly shared. It disappoints me to know that we did not succeed in meeting your needs, for which I want to make an apology. Details, details, details... are appreciated...

Vega Baja
Reviewed 12 September 2016

Had a great time with family & friends, had a couple of issues but taking care immediately. The resort in running updates that should improve the exteriors of the complex. Still they can improve on better outdoor activities.

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Helpful?
Thank Limaale
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for taking the time to tell us about your most recent stay at Park Royal Club Cala. Thank you for choosing us as your vacation destination and informing us about our accommodations. We appreciate your recommendations and are glad you found us. Please come back to see us soon. There is still a lot more to come to...

Reviewed 12 September 2016 via mobile

Just returned from Puerto Rico and stayed at this resort for a week. We got in late and a storm had knocked out service to our reserved suite. We had to squeeze into what was available for the first night. Not very happy at this point. By the time we were up in the morning Iris (great customer service) and...

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Helpful?
Thank Rick T
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

We are honored you chose to stay with us at Park Royal Club Cala. We are thrilled to hear that your experience was superb minus the first night issue. We are pleased that team member engagement and care continue to be on the top of most lists. Great customer service is our top priority and we will commend our star...

San Juan
Reviewed 8 September 2016

The Royal Club Cala is a very good vacations alternative when you visit Puerto Rico. This Club have a very good services at excellent East Area of Puerto Rico. It is a good alternative if you vacations with your family.

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Helpful?
Thank Ivan R
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thanks for the kind words and assessment of your Park Royal Club Cala Experience. Personal comfort and service excellence are of paramount importance to us. We will eagerly await repeat visit(s) and we will certainly share reviews with our team! Sincerely, Sem Cuevas General Manager

Chicopee, Massachusetts
Reviewed 7 September 2016

Newly renovated two bedroom units was spacious and commanded beautiful views of the harbor! Palmas is a very well kept, planned community that offers all the amenities you need. Staff was courteous and always ready to help.

Review collected in partnership with Armed Forces Vacation Club
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Helpful?
Thank ChiefPSV
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Please let me thank you in the first place for staying at Park Royal Club Cala and for taking the time to share your pleasant experience. Humbling and gratifying that overall guest experiences are so well received. As usual for us, we have already shared kind words with the team in all areas. We look forward to delighting guests during...

Reviewed 5 September 2016

This hotel is undergoing much needed renovations. Unfortunately our room has not benefited from the upgrades yet. There is no internet in the rooms, Only one pool is open as the 2nd is temporarily closed to add a new wet bar.

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Helpful?
Thank Ricardo B
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

We are happy to know about your experience. Thank you for choosing us as your vacation destination and informing us about our accommodations. We are sorry to hear that there were issues with your room. We appreciate your recommendations and are glad you found newly renovated rooms awesome. It is a pleasure to announce that we will be adding internet...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Internet
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Concierge
  • Self-Serve Laundry
  • Meeting Rooms
  • Multilingual Staff
Official Description (provided by the hotel)
Located in Palmas del Mar, this hotel is 0.4 mi (0.7 km) from Palmas del Mar Beach and 9.6 mi (15.4 km) from Lucia Beach. Playa Larga and Maunabo Lighthouse are also within 20 mi (32 km). A marina, 2 outdoor pools, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Other amenities include a 24-hour business center, a children's pool, and concierge services. All 104 soundproofed rooms feature Tempur-Pedic beds and sofa beds. Guests will find kitchens with refrigerators, microwaves, and dishwashers. ... more   less 

Additional Information about Park Royal Puerto Rico at Club Cala

Address: 50 Club Cala Dr | Palmas del Mar, Humacao 00791-6225, Puerto Rico
Region: Caribbean > Puerto Rico > Humacao
Price Range: $238 - $455 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Park Royal Puerto Rico at Club Cala 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Park Royal Puerto Rico At Club Cala Humacao
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Puerto Rico at Club Cala staff and other travellers.
48 questions
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Auburn NY
3 months ago

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Questions? Get answers from Park Royal Puerto Rico at Club Cala staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be prepared for lots of stairs. The units are multi level.”
michaelgS6217WW, 23 Apr 2017 | Read review
“Only comment I could make would be the kitchen. It would have been nice to have a mug for coffee and if you were lucky enough to use the oven there was nothing to cook in, only pots for top of the stove.”
W4547MProbertd, 13 Apr 2017 | Read review
“we are pool people so we stayed pool side”
zitigirl, 29 Mar 2017 | Read review
“The three bedroom villa was the perfect size for our party of seven. The full kitchen made breakfast and lunch "in" easy breezy. The huge dining table made nightly card games a must.”
G4939POjims, 27 Mar 2017 | Read review
“LOTS of stairs!! You go up stairs, then down stairs just to get to the registration desk.”
houletmj, 23 Mar 2017 | Read review
5 of 5
TripAdvisor
US$166* /night
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Booking.comUS$184
Orbitz.comUS$184
HotelQuicklyUS$256
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Prices are for 1 room, 2 adults
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