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Park Royal Puerto Rico at Club Cala

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533 Reviews from our TripAdvisor Community

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Showing 491: English reviews
Guaynabo, Puerto Rico
Reviewed 17 January 2017

Went with my family first week of January ans my first impression was great. I called before to request a village suitable for a person that just had surgery on her knee and they were accommodating. The layout at the village was great. We were right in front of the pool and had a terrace. When you enter you could...

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Helpful?
Thank Nellys R
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for choosing to stay at the Park Royal Club Cala. We're glad you found that we have everything here for you. From our many amenities and great location to our well equipped units, we hope to provide you with a wonderful experience every time. On the other hand, it’s very unfortunate to hear that you experienced challenges during...

Gurabo, Puerto Rico
Reviewed 10 January 2017

Many things went wrong. We had visited Culb Cala Palmas del Mar for several years, but this year was bad. Our villa was not ready for us. Many thing were not ready: Dinnerware was incomplete, cookware was incomplete towels and bathroom supplies were incomplete, balcony chairs were missing, sofa bed linen was not available. The house keeping service was incomplete....

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Thank Conchi R
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

First of all, we would like to thank you for choosing Park Royal Club Cala as host of your recent holidays. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. We hope you will accept our sincere apologies for the difficulties encountered regarding our housekeeping department. Proper measures have been taken alongside...

Caguas, Puerto Rico
Reviewed 9 January 2017

We enjoy our vacations at CLUB CALA PARK ROYAL. Excellent Customer Service. Great CHRISTMAS Party's, Transportation to Casino, Hotel And other facilities Free!!! AMALGAMA RESTAURANT "FRESH FISH CHILLO SÚPER GOOD",

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Thank Ishy P
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Humbling and gratifying that overall guest experiences at the Park Royal Club Cala are so well received. As usual for us, we have already shared kind words with the team in all areas. We look forward to delighting guests during repeat visits and welcoming new "family" throughout the years! Sem Cuevas General Manager

Colorado Springs, Colorado
Reviewed 4 January 2017

Beautiful exterior & perfectly manicured landscaping however terrible maintenence inside. i.e. no warm water in master bedroom for several days, smoke alarm chirping for hours & they never did fix it but rather disconnected it. Broken down sofa, when you sat down you almost ended on the floor. Took dirty towels but did not replace them. Kitchen extremely under-supplied. We...

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1Thank Dave_and_Joann2013
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Certainly disheartening to read of the multiple misses in opportunities to serve and to impress in the typical Park Royal Club Cala style that we do. Our apologies for any inconsistencies with service by our team. Delays and less than stellar service are not an option for our team, and each and every guest comment is reviewed and followed up...

Trabuco Canyon, California
Reviewed 3 January 2017

The service staff did their best with the tools they were provided...that being said this place needs a real Preventative Maintenance Program. Our first unit had a major roof leak that poured in onto the electric stove...very dangerous. The kitchen was outdated and poorly equipped and the bathrooms were not much better in need of new faucets, cabinets, tubs, and...

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Thank DigiDawg
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your stay at Park Royal Club Cala and for your detailed and thorough critique. All specific, isolated service issues have been followed up upon internally. We continuously assess recommendations to the physical plant as well for upgrades and additions. We would be pleased to welcome you again to demonstrate the improvements achieved. Sem Cuevas General Manager

Reviewed 1 January 2017 via mobile

Great place to visit with family, you sure gonna have fun, the villas are big, very confortable, and clean, golf cars available for rent and you for sure need to rent one, lots of great views to see or just to drive around.

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Thank Edgard H
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

It was a pleasure to welcome you at Park Royal Club Cala. Thank you for taking the time to share your comments. We are happy to hear you enjoyed your villa and your overall vacation. We look forward to welcoming you back in the future. Sem Cuevas General Manager

Miami Beach, Florida
Reviewed 31 December 2016

It is the second time we stay in this great hotel. We love Palmas del Mar(the community where the hotel is located at) and I am not planning to stay at any other hotel when I come back next year. I highly recommend Club Cala because the service is fantastic, staff is very friendly, and the hotel is steps away...

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Thank Jaysobe1
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for taking the time to share your review with us. We are pleased to learn that you were able to experience of the exceptional service that we are so proud of. The complete satisfaction of our guests is of top priority. It is our hope that we may have the wonderful pleasure of serving you again in the...

Kissamos, Greece
Reviewed 30 December 2016

Nice facilities, but outdated decoration. Surf is quite strong at beach, but a beautiful area. Many things to do and places to visit nearby. Staff is friendly. No internet at the villas, only at the lobby area.

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Thank L2626ENmariar
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you so much for sharing your experience! Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guests' satisfaction. It is a pleasure to announce that we will be implementing many upgrades to the property within the next couple of months such as WIFI...

New York
Reviewed 30 December 2016

We visited many Royal Holiday locations, but this particular one is the most modest: no gym, no jacuzzi, no coffee shop on the territory. The service people forgot to leave for us complimentary coffee and filters in both suites (which never happened in any locations before). They also supply shampoos and some moisturizers, but no conditioners (very puzzling!!) We do...

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Thank 467tigranz
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for choosing us as your vacation destination and for sharing your concerns with us. All of our staff is there to make you feel comfortable and we strive for our staff to be very friendly, helpful and knowledgeable. We deeply apologize for the challenges you encountered with the coffee and filters not in your room. It is our...

Orlando
Reviewed 29 December 2016

My husband I chose this property for family vacation due to its quaint atmosphere and proximity to Puerto Rico's gorgeous beaches. The hotel was amazing. The staff was friendly, rooms were clean and nicely furnished, and the grounds were well maintained. We would stay here again without hesitation!

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Thank paolacooper15
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your valuable feedback of the Park Royal Club Cala. Our property is the perfect location nearby some of the most gorgeous beaches. We love the resort amenities and accommodations as well. We hope you had a relaxing vacation with us and look forward to seeing you soon. Sem Cuevas General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
Official Description (provided by the hotel)
Located in Palmas del Mar, this hotel is 0.4 mi (0.7 km) from Palmas del Mar Beach and 9.6 mi (15.4 km) from Lucia Beach. Playa Larga and Maunabo Lighthouse are also within 20 mi (32 km). A marina, 2 outdoor pools, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Other amenities include a 24-hour business center, a children's pool, and concierge services. All 104 soundproofed rooms feature Tempur-Pedic beds and sofa beds. Guests will find kitchens with refrigerators, microwaves, and dishwashers. ... more   less 

Additional Information about Park Royal Puerto Rico at Club Cala

Address: 50 Club Cala Dr | Palmas del Mar, Humacao 00791-6225, Puerto Rico
Region: Caribbean > Puerto Rico > Humacao
Price Range: $210 - $428 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Park Royal Puerto Rico at Club Cala 2.5*
Number of rooms: 104
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Also Known As:
Park Royal Puerto Rico At Club Cala Humacao
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Puerto Rico at Club Cala staff and other travellers.
41 questions
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Auburn NY
27 days ago
Rockaway Park, New York, United States

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Questions? Get answers from Park Royal Puerto Rico at Club Cala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Full kitchen was great. The room was big enough and confortable. The room was neatly serviced with clean towels and made the bed and cleaned the kitchen etc. It was a nice touch.”
 of 5 bubbles francisf786, 14 Feb 2017 | Read review
“Rooms with views of the docks are quiet and probably the most desirable on the property.”
 of 5 bubbles bsingh1029, 5 Feb 2017 | Read review
“Near the pool if traveling with children”
 of 5 bubbles judybU3553YZ, 23 Jan 2017 | Read review
“try to get renovated villa”
  • Villa 990
 of 5 bubbles motherbored5, 19 Jan 2017 | Read review
“Decoration and living room sofa bed need to be updated.”
 of 5 bubbles L2626ENmariar, 30 Dec 2016 | Read review
5 of 5