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No room safes so we put most of our cash plus our passports in the reception safe. Got our laptop and $500 taken from our room in the a.m. while maid was cleaning. Manager and owner were not much help.More
Response from Karla L, Director Comercial at Zamorano Real HotelResponded 24 March 2017
We so sorry for what happened, but in the back of the door we have the internal policies where it say that the guests are responsible for the items they leave in the rooms, and if they have valuables items they can leave...More
The people are what make the difference here; the front desk ladies (Andrea and Nuri, in particular) are fantastic and go out of their way to be super helpful. Otherwise, it is what you would expect in a smaller city. The internet can be a...More
Response from Karla L, Director Comercial at Zamorano Real HotelResponded 14 December 2016
A pleasure to greet you, thank you very much for your comment, I will inform our staff your satisfaction with our service. We hope to see you again at our hotel on your next visit to Loja.
We stayed two nights it is very clean and modern even by american standards would highly recomend,resturant is good but the service outstanding. It is a two dollar taxi from bus terminal and is quite and safe worth it to out of the busy areas...More
This is a very nice, clean hotel with attentive staff and a great locations. Breakfast is good.
There were a couple of downside items though: The stopper was not working on the bathtub. We were able to get it fixed for our second night though....More
Response from Cristina R, Director de Relaciones con Clientes at Zamorano Real HotelResponded 20 May 2016
We appreciate your valuable comments , we regret not having fully met their expectations and have the certainty that we will correct all these problems . We hope to see you soon in our city .
We stayed here an overnight and thankfully it was just one night, unfortunately is was Friday. First the pros: centrally located, safe,attentive front desk,very roomy and comfortable rooms, firm and wonderful beds, big bathroom with probably the best shower-head I've experienced in Ecuador, plenty and...More
US$62 - US$88 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Family Rooms ,
Number of rooms
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