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All reviewsroom servicearound the cornerbasic hotelrooms are cleansecure parkingking roombusiness tripgood nights sleeprestaurant stripmin walka couple of timesa great place to stayconvenient locationshopping centrepleasant staybuffet breakfastlots of restaurants
I'm yet to check out but feel that I have to say something now about the stellar service that I have received in the last 24 hours.
(By way of background to my review you need to know...
After I logged in to the free...More
Response from Lara C, General Manager at Ibis Melbourne Glen WaverleyResponded 2 days ago
Thank you so much for your kind words and we are so happy you enjoyed your visit to ibis Glen Waverley. So pleased to read you loved the Hot Chocolate in the room when you returned from work, and yes also happy to...More
I’ve always had the perception that Ibis was quite a budget chain. The stay was arranged by my employer for a work trip and I wouldn’t normally consider it, however, I found the staff exceptional. The room was larger than expected and the fit out...More
1 Thank garethseager
Response from Lara C, General Manager at Ibis Melbourne Glen WaverleyResponded 3 weeks ago
Thank you so much for your review and for your kind words. I am so pleased to read we have changed your perception of ibis hotels and that the team here at Glen Waverley were able to make your stay so enjoyable.
Wow! After I left feedback - not a negative review, I was approached by a staff to discuss. My concern was immediately forwarded to staff. The restaurant busy with a function on a Sunday night, my meal still came out of the kitchen in no...More
Thank Kylie H
Response from Lara C, General Manager at Ibis Melbourne Glen WaverleyResponded 1 week ago
Thank you so much for your review on Trip Advisor. I was aware last night of your wait in the restaurant and I'm glad that Tanya reacted promptly and was able to turn the situation around for you. I am thrilled we were...More
Good clean room. Reasonable price and parking that was secure
Was a good cheap
Overnight stay on our way to the uni opening day
Receptionist was pleasant and informative
Response from Lara C, General Manager at Ibis Melbourne Glen WaverleyResponded 2 weeks ago
Thanks so much for your review and feedback. I am so pleased to read you enjoyed your stay with us and that you found the room and service to be welcoming. We look forward to seeing you back again soon.
Even though parking fee is 20 dollars per a night, there was no place to park when the first my stay since all most parking places were reserved for some priority customers.
So, I parked my car in the parking lot near the library today....More
Thank inkook y
Response from Lara C, General Manager at Ibis Melbourne Glen WaverleyResponded July 11, 2018
Thank you so much for taking the time to provide me with the additional feedback, and I am pleased I was able to extend my apologies to you whilst you were still at the hotel. I would be more than happy for you...More