A small, atmospheric, magical hotel in a beautiful setting set in the old city walls. The staff are superb, friendly, highly professional, always willing to go that extra mile/kilometre to make your stay special. The rooms are lovely, the setting beautiful and the staff special!
Definitely, most definitely not a five-star experience. On arrival we were greeted enthusiastically by a lovely lady who welcomed us in the hotel and told us we had the best room in the whole property: the suite Don Ferrante. The room was indeed very nice, spacious and tastefully decorated. It had an extended balcony with a great sea view. Apart from the AC which could be working better, the room was pretty faultless and made a very good first impression. Unfortunately, that impression didn’t last very long. The first morning at breakfast was long and frustrating. The day before we had to fill out a form choosing which items we would like from the menu – special Covid times measures, I totally get that. But the staff seemed to be overwhelmed and very much lost, as we had to keep calling and asking for the items we never got (and getting their attention wasn’t especially easy). I must say the second breakfast was a better experience as we had a helpful and very friendly man helping us, big thanks to Alessio. Also, there was hardly anyone around at any time. The hotel restaurant was closed so there was no room service and the ‘pool bar’ didn’t work well either. The hotel has a jacuzzi/plunge pool and if you need a pool towel you have to remember to bring the tokens they give you at check in and walk all the way down to reception to exchange the tokens for the towels and make you way back to the pool. Despite being told we could get pool towels at the pool bar, that was not the case. What kind of 5-star hotel gives you vouchers/tokens for pool towels and make you walk through very narrow and low corridors all the way to reception and queue behind people checking in and out just to ask for towels? The location is very good, as you’re right into the historic and picturesque old town. The drawback is having to put up with a lot of noise from both the beach side (right below the balcony is a busy stretch of rocky beach) and the town side as the old town gets pretty busy during the evening and night – also during Covid times. The hotel has potential, but I don’t understand all the rave from travel magazine reviews about Don Ferrante. Personally, I wouldn’t recommend a stay here. …
It's a top and high end hotel, for sure unique! Rooms with sea view are amazing, very spacious and high level fornitures. The Carlo V suite is really fantastic. The staff is great and had make all efforts to attend our needs and fix some problems we had, example with air conditioning that was not working.... Alesio, the responsible for the restaurant is amazing and make you feel as a king.
We have visited Don Ferrante several times and it is always a great pleasure. The hotel is build into the old fortress protecting the old city. Marvellous sea view, lovely rooms and a very small pool to cool of in, if you are not a the beach. Breakfast is served in a fantastic old room and is very nice and well assorted. And don’t forget the rooftop restaurant which serves lunch and dinner at Michelin star quality, with excellent service and with the most fantastic sea view.
This boutique hotel has everything you need while staying in Monopoli. The room was clean and spacious and well located with helpful staff. You can access the beach right from the hotel via the brekky room. Buffet breakfast had plenty of options and the resturant has great views along the harbour wall. The staff took their time to explain things to explore and activities to do. We loved that monopoli was quiet during the day and then buzzing with locals at night. Excellent restaurants and seafood are a staple to monopoli and Puglia in general, while being well priced and less touristy than other Italian counterparts. Would love to go back and stay here again some day. The pool was also a bonus if you dont want to go to the rocky beaches.